Objective To seek a position with a company that will require my skills, abilities, and experience to ensure the company’s success.

Summary

Professional experience working in fast-paced environments demanding strond organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet commited to superior service. Confident and poised in interactions with individuals at all levels.

Skills Summary

General Office Skills

Computer Savvy

Customer Service

Employment History

The Bridge 08/08-Present

Residence Counselor New York, NY

Peforming restorative servicesand ADLs to assist assigned caseload

Assist with cooking, cleaning, general apartment maintenance, and personal hygiene

Support with food shopping, traveling, money management

Adminster and monitor medication

Symptom management, self-advocacy, and utilizing community resources

Managing crisis with residential setting

Utilizing recognized crisis invention strategies and appropriate incident reporting

Providing timely documentation (weekly progress notes) and weekly site visits

Administrative duties as assigned

Assist consumers with obtain entitlements such as Medicaid, SSI, PA, etc.

Create, Inc. 10/07-12-07

Operations Assistant New York, NY

Implementation of patient information systems involving receiving, storing processing, and communication of data

Monitor chart entries to ensure accuracy and completeness

Assist in production of forms, records, and reports

Imput IMA data

Schedule and confirm patient assessment, counseling, and other clinical appointments

Compile and record patient charts, reports and correspondence using the computer

Answer phone and direct call to pertinent staff

Medicaid billing

Distribute Metro Cards

The Inside Store 08/06-09/07

Internet Customer Service New York, NY

Follow-up with customers regarding Internet purchases

Website maintenance/HTML coding

Collecting images for use online

Managing, evaluating and responding to change request on the site

Gathering required material from vendors for product entry

Product page merchandising

Product price updates and/or corrections

Developing and implementing category and product placement on site

Generating spreedsheets for use by Sales Staff

Merchandising and selecting products for the site

The Bridge 09/03-08/06

Clerical Worker/PeerCouselor/PerDiem New York, NY

Typing correspondence and reports

Data entry of statistical information vis URS (Uniform Reporting System)

Answering phones, taking, and relaying messages

Scheduling appointments

Maintaining program files

Peer Counselor (09/04-12/04)

Opening and closing storefront

Collecting outreach data

Assisting clients with activities of daily living

Assisting clients in obtaining identification

Per diem for Old Broadway House(09/03-09/04)

Mailboxes, Etc. 10/02-07/03

Retail Sales Associate New York, NY

Copying and faxing

Assisting customers with shipping needs

Pick, pack and ship

Mail forwarding

Bodum Café and HomeStore 08/01-08/02

Sales Associate New York, NY

Preparing lunches

Answering customer inquires via email

Provding technical support for products

Duane Reade 04/01-07/01

Sales Associate New York, NY

Held accountable for maintaining outstaning customer service

Processing sales quickly, accurately, and efficiently

Cash register operations

Safe guarding company assests

New York City Public Library 04/98-6/00

Sales Associate New York, NY

Cash handling

Opening and closing store

Uptown Jean Company 08/97-04/98

Sales Associate New York, NY

Folding merchandise

Keeping clothing areas clean

Setting up display areas

Education

Saint Jean Baptiste

1993-1997

High School Diploma

Metropolitan College of New York

2006

Associate’s Degree (Human Services)

REFERENCES AVAILABLE UPON REQUEST

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