DEMETRIA AGYEMANG

ADMINISTRATIVE ASSISTANT

Reception Services Faxing, Filing, Calendaring Clerical Support

S

easoned Support Professional offering 9 years’ experience in customer service and office administration. Recognized for dependable and detail-oriented work in support of top management. A resourceful problem solver when dealing with new concepts, systems, and procedures. Persuasive communicator who is effective at supporting HR candidate sourcing, coordinating new hire packets, and interviews. Highly proficient in Microsoft Word, PowerPoint, and Excel software programs.

AREAS OF EXPERTISE

Project Execution & Operations Support

Recruiting, Staffing, Orientation

Research, File Maintenance & Reporting

Billing/Invoicing/Expense Tracking

Meeting/Event Coordination & Preparation

Policy & Procedure Management

PowerPoint Presentations & Excel Reports

Consensus Building & Collaboration

PROFESSIONAL EXPERIENCE

Sun Pet (2014-Present) Atlanta, GA

Administrative Assistant

Orchestrate a full range of administrative functions to support freight operations, billing, order generation, account management, servicing, and fulfillment.

Strive for 100% in all tasks and zero repeat service issues, always maintaining a “Customer First” focus.

Serve as the SME/subject matter expert for resolving vendor inquiries.

Reconcile and monitor POs, receipts, shipping quotes, and bids; mitigate risks by ensuring compliance with U.S. customs regulations to guarantee damage-free shipments worldwide.

Type a variety of documents and forms. Set up and maintain files and correspondence, monitoring the work in progress to identify obstacles and find solutions to problems.

Faro/Staff Management (2012-2014) Chicago, IL

Lead Administrative Clerk

Delivered a “wow” experience to customers with an “eager to help” attitude that positively impacted sales.

Devised office systems for accuracy of flight bookings and timely freight shipment; posted payments and validated pricing for AP/payables processing and budget reconciliation.

Multitasked to handle calls and customs clearance issues, steering all administrative details, scheduling, analyzing, tracking, tracing, and correcting freight billing.

Identified, classified, maintained, and protected files, documentation and sensitive information consistent with record handling and retention requirements.

Menzies Aviation (2007-2012) Chicago, IL

Human Resources/Administrative Clerk

Facilitated HR support for corporate office; designed instructional modules, scripts, and curriculum to aid in talent management and to ensure a link between service delivery and customer loyalty.

On-boarded 10 new hires; trained and coached team, utilizing employee engagement strategies to promote morale building, graduating staff with a high degree of effectiveness and excellent ratings from management.

Demetria Agyemang Page 2

Menzies Aviation (Continued) (2007-2012) Chicago, IL

Human Resources/Administrative Clerk

Operated as principal contact for drivers to achieve a smooth flow for pick-ups & deliveries.

Serviced customer accounts, answered telephones, handled oral contacts & communications professionally; collected storage fees and coordinated flight data.

Reconciled the books using Excel Spreadsheets; verified vendor name, purchase order and invoice date; tracked bills and updated contract number in Freight Logbook.

Premier Locations (2006-2007) Chicago, IL

Sales Supervisor

Built the strategic framework to maximize sales opportunities through operational focus, team leadership, and marketing to obtain the highest level of profitability for the store.

Oversaw day-to-day management of credit checks and cellular contract renewals, inventory holdings, and bank deposits of daily receipts.

Sourced and hired candidates; maintained HR files, forms, reports, logs and records; job order tracking, offer letters and employer-sponsored benefits, PTO/Paid Time Off, and timesheets/record keeping.

EDUCATION

Bachelor’s in HR Administration 2016

University of Phoenix

TECHNICAL SKILLS

MS Word and Excel

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