Thomas P. Monahan

**** ********* ***** ****: 240-***-****

Frederick, MD 21704 Email: acsjcc@r.postjobfree.com

Professional Summary

Seeking a challenging position as an Information Technology (IT) program/project/technical manager or an IT specialist. Over twenty-five years of specialized experience in Federal IT management and support. Career started as a computer technician and by doing good work, received progressive promotions, increased responsibilities, and achieved job titles that included Senior Program Manager, Technical Manager, Network Engineer plus additional technical titles. Led the development, implementation, and deployment of IT solutions to meet a wide range of mission requirements. Outstanding customer service skills, management competencies focused on oral and written communications, attention to detail, executive presentations, customer service, and strategic listening.

Chronological History

Volunteer/Consultant 03/2015 to Present

Providing IT advisory services analyzing IT requirements within companies and to individuals by providing independent and objective advice on the use of IT from multiple system sources. In addition, provide customers with valuable IT support (on a volunteer basis) diagnosing and resolving problems with hardware and system software or application software.

Technical Manager/Network Engineer, Rolling Bay LLC 04/2008 to 02/2015

Network Operations Manager for the Department of Energy’s (DOE) Office of Science (SC) Local Area Network (LAN). Led the Operations Center and the Network Operations (NetOps) Technical Support Team in all IT facets in day-to-day operations of the SC network.

Responsibilities varied greatly and primarily included:

•Served as the technical manager and led a technical team in the operation and maintenance of backend systems that included Microsoft SQL Server, Exchange Server, System Center 2012 Configuration Manager, Internet Information Server (IIS), remote connectivity solutions Virtual Private Network (VPN) Windows Terminal Server, VMWare Horizon View and Citrix, server virtualization solutions (VMware and Microsoft Hyper-V), backup applications, network management tools, printing, cyber security, Network Attached Storage (NAS), and numerous other technologies

•Managed support staff and performed hands-on troubleshooting; diagnosing, resolving, and documenting network or system malfunctions using a trouble ticket system, and recommending and executing solutions/modifications/enhancements or updating policies and procedures in order to maintain availability and integrity of systems or networks

•Managed, supervised, and prioritized Tier-3 support staff, providing outstanding customer support responding to users, staff, and management concerning systems status and operations

•Managed and directed the coordination of planned network outages and the coordination of after-hours support that often led to working late weekday hours, weekends, and rotational weeklong assignments being available 24x7 to address any issues in the operational environment Managed projects directed by Federal and contractor senior-level management

•Performed technical tasks such as Active Directory Administrator, Exchange administration, remote access administration, SCCM, storage management, VMware Administrator, SharePoint administration, and other technical functions

•Lead the formulation, documentation, and monitoring of IT project management processes, policies, procedures, practices, and tool sets

•Generated documentation and/or presentations providing information for data-calls and reporting on action items or projects

•Created an excellent team environment, and also worked independently, to produce IT project schedules, performing the necessary coordination, reporting and risk management on projects that impacted mission activities for the Government client

•Development of performance work statements and work breakdown structures

•Obtained knowledge in cloud technologies engineering and deployment including Microsoft Office 365 and Google Apps

•Obtained a working knowledge of SharePoint administration and was the primary author of the SharePoint Governance Plan

•Outstanding working knowledge of Government rules and regulations such as FISMA and USGCB and obtained a working knowledge of FEDRAMP activities and requirements

•Maintained open lines of communication and on-going working relationships with IT management, peers and customers regarding any disruptions with network activities and when resolving problems - especially with highly sensitive or controversial information in situations where there is a high degree of tension or frustration

•Explaining and defending complex information technology ideas and information clearly to users with various levels of IT knowledge

Senior Program Manager, 1 Source Consulting 04/2003 to 04/2008

As Senior Program Manager (PM) for the Office of Advanced Scientific Computing Research (ASCR) at the DOE, duties included:

•Managed all technical resources and assignments, such as reporting, budgeting, procurement, and all additional project management activities

•Performed and obtained an understanding of contract administration

•Coordinated and managed technical projects; formulated, documented, and managed control processes

•Was highly involved in all project planning and coordination working closely with senior-level Federal management and contractor support staff

•Participated and was hands-on with the day-to-day operations of the network, upgrading of applications and hardware, implementation of new technologies and solutions, and cyber security of the ASCR Research and Development (R&D) network

•Maintained and further enhanced technical skills in operating systems, networking, video conferencing, cyber security, and website administration - plus numerous other technologies and solutions in the IT arena identifying new information and developments in security technology and software applications

•Received the highest possible rating from the Federal customer for each and every reporting period for the life of the contract, and was named 1 Source Consulting Employee of the Year in 2005

When the 1 Source Consulting contract expired, this work was moved to the support services contract won by Rolling Bay LLC in April 2008.

Senior Systems Manager, Computer Systems Management, Inc. (CSMI) 02/1990 to 04/2003

Lockheed Martin, Inc.; Affiliated Computer Systems (ACS); Computer Data Systems Inc. (CDSI)

During the timeframe noted, I was hired by each company listed above as contracts were awarded.

As a member of the operations team on the SC computer network within the DOE, the primary responsibility was to perform the day-to-day operations and administration of the Government’s computer network.

Duties encompassed and skills acquired:

•Network management and administration responsibilities including cyber security response, planning, end-user support, and problem resolution

•Delivered IT support from a help-desk environment responding to customer reported problems from users, staff, and management providing troubleshooting, analyzing, and resolving of computer hardware and software issues within established acceptable timeframe in order to maintain IT services and resources

•Evaluated and recommended numerous technologies and solutions to critical system problems

•Obtained highly technical understanding of platforms and operating systems such as Microsoft, Novell, UNIX, Mac and Linux.

•Obtained high level of knowledge of hardware that included Network Servers, Storage Area Network (SAN) Devices, Domain Controllers, switches, routers, hubs, workstations, laptops, and mobility devices

•Technically proficient with protocols and networking components including DNS, DHCP and WINS for NT Networks and Microsoft Active Directory

•Accomplished in the installation, operation, and management of numerous backend systems

•Skilled in use of workstation/laptop applications including web browsers, all versions of Microsoft Office, SharePoint, computer tools and utilities

•Expert in Helpdesk policies and procedures, end-user administration, and managing Tier-3 support

•Implemented and enforced information technology policies and procedures for the Government client.

•Worked with individuals, teams, and organizations throughout the Department, which led colleagues and peers to seek out my expertise to provide assistance with numerous computer and network issues

•Selected by senior-level management in the Department’s Office of the Secretary to travel with the Secretary of Energy overseas and provided first-class IT support in foreign locations

•Received numerous awards, certificates of achievement, appreciation letters and other types of recognition from users, customers, and employers for work ethic, project completion, attitude, IT expertise, skills, and the willingness to tackle and accomplish tasks

Computer Technician, Calculon Corp, CDSI 10/1986 to 02/1990

As a Computer Technician, supplied IT support for the DOE performing the following tasks:

•Hardware and software setup, installations, and configuration

•Obtained the ability to maintain, troubleshoot, and repair computer equipment

•Provide advice and planning of IT requirements

•Delivered IT support to users, staff, and management from a help-desk environment diagnosing and resolving problems ensuring recommendations for solutions and advice to users was accurate and compliant with departmental policy

•Developed expert knowledge of desktop operating systems and software

Product Support Representative, Xerox Corporation 10/1985 to 10/1986

Operated as a copier technician in Rockville, MD and surrounding counties servicing equipment at numerous companies and businesses. Several awards and citations were received during the short employment time with Xerox.

Bill Dixon TV 5/1984 to 10/1985

Worked in a television repair shop in Oakmont, PA. The owner had contracts to maintain and service televisions at two hospitals. Worked there while attending Penn Technical Institute.

Education/Training/Professional Certifications

•Held Top Secret U.S Government security clearance for over ten years.

•A.A. in Electronics from Penn Technical Institute, Pittsburgh PA, October 1985

•Slippery Rock University, Slippery Rock PA, 1980-81

•Montgomery College, Montgomery County, MD 1995-96

•Numerous technical classes and training certificates

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