Sufia Parveen

Email : acsj1j@r.postjobfree.com

Phone : 703-***-**** Certification no: 2477276

PROFESSIONAL SUMMARY

Highly skilled software professional with 8 years of CRM experience in IT industry with 4.5 years of experience in Salesforce.com CRM both as Administrator and Developer in Salesforce.com Customization, Security Access, Workflow Approvals, Data Validation, Analytics, Sales, Marketing, Customer Service and Support Administration.

IT experience in Development, Administration and Support of Salesforce.com and Java, J2EE applications with domain experience in Financial, Banking, Health Care, Retail andNon-profit Organizations in Software Development and Support of applications.

Having Four years of experience in Salesforce.com CRM implementation for various clients.

Well experience in implementing Sales Cloud, Marketing Cloud, Service, Open CTI/Support/Call Center and Collaboration(Chatter) Clouds, Communities and Sites using Force.com platform in Salesforce.

Strong experience in development and customization of Salesforce.com applications using Visualforce, Apex classes, Apex triggers, Batch and Schedule classes.

Good experience in establishing relationships based on business use cases using salesforce relationshipsMaster-Detail, Lookup and Many-to-Many(Junction Object) between objects.

Strong experience in creating Custom Apps, Custom Objects, Fields, Buttons, creating Sharing Rules, Page Layouts, Search Layouts, Record Types and Related List.

Strong experience with administrative tasks like managing Users, Roles, Profiles, Permission Sets, Validation rules, Workflows, Approvals, Data migration and Deployments.

Hands on experience in creating Formula Fields, Rollup Summary Fields, Validation Rules, Workflow Rules, and Approval Process.

Implemented Lead Management(Web-to-Lead, assignment, auto-response rules) and Case Management(assignment, escalation, auto-response rules and Email-to-Case).

Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.

Hands on experience in creating Report Types, Reports, Dashboards and Scheduling Report Runs.

Experience in creating User Interfaces (UI) using CSS, HTML, JavaScript, JQuery and AJAX.

Hands on experience in writing SOQL, SOSLand Aggregate queries in Apex Classes and Triggers.

Prepared unit test cases to fulfill the 75% of code coverage for apex classes, trigger, batch, schedule classes and web services in Salesforce.

Experience in performing CRUD(Create, Read, Update, Upsert, Delete) operations of data using Dataloader, and Import/Export wizards from legacy CRM database into salesforce.com using apex scheduler on timely basis.

Experience in migration of applications from Sandbox to Production using Force.com Migration Tools like Eclipse Force.com IDE, Change Sets and Ant Script.

Strong work experience in User Interface Designing, System Testing, Performance tuning, Go-live support and Post-production support.

Good in understanding Salesforce.com Governor limits, best practices and implemented while writing apex triggers, classes and visualforce pages.

Hands on experience on working with Role Hierarchy, custom profiles and public groups.

Experienced with RDBMS implementation and development using, SQL Server, PL/SQL, Oracle and MySQL.

Good understanding and knowledge of preparing System Design using UML methodology with Rational Rose. Preparation of class and sequence diagrams using Rational Rose.

Excellent communication and inter-personal skills, well organized, goal oriented.

TECHNICAL KNOWLEDGE:

Salesforce.com Apex, Visualforce, Triggers, Batch, Schedule, Sites, Force.com IDE, Workflows, Approval Process, SOQL, SOSL, Sales Cloud, Service Cloud, Service Console, Communities.

Salesforce Tools: Eclipse, Force.com IDE, Salesforce Outlook connector, Workbench, Salesforce connector for Excel, IBM data studio, Macros for excel, Cisco Unified Intelligence Web Gateway tool, Force.com Migration tool, Dataloader, Sublime text-3 & Mavensmate, Aside.io.

Language Java 2.0 (JDK 1.5/1.4/ 1.3), C/C++, XML, XSL, XSLT, HTML/ DHTML, Java Script.

Java/J2EE Java, JDBC, Servlets, JSP, Struts 1.2.

Application Servers BEA WebLogic, IBM Web Sphere 5.0, Apache Tomcat 5.0, JBoss 4.0.3, IIS 4.0.

RDBMS and Tools MySQL, Oracle 11g/10g/9i, MS SQL Server, SQL Developer, TOAD.

Design tools & IDEs MS Visio 2000, Eclipse 3.6/3.3/3.0, WSAD, Textpad, UML, Rational Rose.

Version Control Tools CVS, Clearcase, Subversion, VSS.

Methodologies Agile, Scrum, OOAD, Design patterns.

Operating Systems Windows XP/2000/NT/98/95, Red Hat Linux 7.x/9.0

PROFESSIONAL EXPERIENCE:

Health Plan Services - Tampa, FL July 2015 – Present

Title: Sr.Salesforce.com Developer & Admin

Responsibilities:

Worked closely with business users, analysts for requirements understanding, analyzing and preparing technical document for the functional requirements being actively participated in team meetings..

Worked with various salesforce.com CRM standard objects Lead, Account, Contact, Opportunity, Campaign, Cases and Solutions and created custom Objects, Fields of various data types and established relationships using Lookup, Master-Detail and created Junction objects.

Written Apex classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.

Wrote SOQL, SOSL, Aggregate queries required for the application in Apex classes, Triggers and Batch class.

Developed apex batch, schedule class to process large volume of data and generated processed data to an excel file and store in the document object.

Developed custom UI using CSS, HTML, Visualforce components and used JQuery, Java Script for front-end validation.

Used Eclipse, Force.com, Developer console IDE’sfor development of Apex classes, Visualforcepages, Triggers and changing meta-data using eclipse.

Performed administrative tasks like running and generation of production reports on daily, weekly basis and monthly basis and sending them to clients, customers and other teams under scheduled times using IBM data studio and web gateway tools.

Inserting, updating and querying Salesforce ID’s for Account, Opportunity and custom objects using Salesforce.com connect to Microsoft excel and Macros for excel.

Generated Reports using MS-excel, Pivot tables, summary tables into PDF format.

Performed administrative tasks like configuring Profiles, Permission Sets, Roles, Users, Sharing rules, Record Types, Public groups and Queues for the organization and setting up Field-level, Object-level security rules for each profile.

Customized and configured Web-to-Lead and provided HTML web page the application users to configure in the application.

Developed Workflow rules, Actions (Email, Field update, Task) and Email templates to implement the declarative business logic.

Created Reports using tabular, summary, matrix and joined reports and configured for schedule runs, developed Dashboard components for reports and enabled analytic snapshot to track historic data.

Used Data loader for migration of data from Siebel to salesforce, prepared data dictionary, Object & Field mapping document to map source and target systems.

Configured salesforce outlook settings to integrate salesforce outlook connector with Outlook for creating Contacts, Tasks and Cases.

Written Apex Test classes to meet Unit testing before migrating from Sandbox to Production environment.

Used the various sandbox’s like DEV, ST, UAT for development, testing by QA and business users.

Deployed code across various sandbox using Force.com IDE, Change Set, Workbench and Force.com Migration tool, prepared package.xml for workbench and Force.com Migration tool.

Interacted with the Salesforce.com premium tech support team on a regular basis.

Created Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process

Good understanding of Governor Limits, Best practices and implemented in Apex classes, triggers and visualforce pages.

Environment: Salesforce.com CRM, Apex, Visualforce, Sales, Service cloud, Communities, Workflows, Approval Process, Sandbox,Dataloader, JavaScript,JQuery, CSS, HTML, XML, AJAX, Force.com plug-in for Eclipse IDE, Windows XP, Salesforce Outlook connector, Workbench, Salesforce connector for Excel, IBM data stuio, Macros for excel, Cisco Unified Intelligence, Web Gateway tool, Force.com Migration tool, Sublime text-3 & Mavensmate, Aside.io.

Elevate - Addison, Texas Oct 2013 – June 2015

Title : Sr.Salesforce.com Developer and Business Analyst

Responsibilities:

Wrote SOQL, SOSL, Aggregate queries required for the application in Apex classes, Triggers and Batch class.

Strong experience in implementing MVC patterns in salesforce.com customizations.

Used Eclipse, Force.com, Developer console IDE’sfor development of Apex classes, Visualforcepages, Triggers and changing meta-data using eclipse.

Created Roll-up summary fields, complex Validation rules based on record types, Profiles and Formula Fields for the application.

Worked on Case management and implemented Email-to-Case and configured email agent in the organization network, written Auto-response, Escalation and Assignment rules.

Configured Service console and enabled for service users in the organizations.

Created Reports using tabular, summary, matrix and joined reports and configured for schedule runs, developed Dashboard components for reports and enabled analytic snapshot to track historic data.

Integrated salesforce.com with Facets application using CastIron for loading Products and Product Insured data on daily basis.

Used Data loader for migration of data from Siebel to salesforce, prepared data dictionary, Object & Field mapping document to map source and target systems.

Configured salesforce outlook settings to integrate salesforce outlook connector with Outlook for creating Contacts, Tasks and Cases.

Gained good experience in implementing best practices and coding techniques

Worked closely with business users as an analyst for requirements understanding, analyzing and preparing technical document for the functional requirements and interacting with the clients/customers.

Directed the requirements development for applying technology to satisfy business needs and Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

Critically evaluated information gathered from multiple sources, reconcile conflicts and decompose high-level information into details

Worked with functional leads to transform and develop new requirements into Salesforce.com design and implementation also as technical advisor for new functionality from Salesforce.com app exchange applications, releases, and upgrades

As an Interface with vendor partners and design optimal solutions for integration with Salesforce.com.

Developed, maintained and perform processes to continuously monitor data quality and integrity in platform applications

Documented changes to the design and implementation of Salesforce.com.

Created and maintained workflows, approval processes, and validation rules based on internal stakeholder requirements.

Written Apex REST web service classesfor inbound calls to salesforce from external applications; developed apex HTTP calloutand generated Apex classes using WSDL2Apex (generated stubs) to invoke external application from salesforce to retrieve data and render in salesforce UI.

Managed ongoing support requests and administrative needs.

Create training materials and documentation for Salesforce.com users and train new end users on Salesforce.com and related applications.

Monitored user adoption rates and respond as needed (e.g., additional training sessions, communication, system modifications, etc.)

Written Apex classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.

Environment: Salesforce.com CRM, Apex, Visualforce, IBM Cast Iron,, Sales, Service cloud, Communities, Workflows, Approval Process, Sandbox,Dataloader, JavaScript,JQuery, CSS, HTML, XML, AJAX, Force.com plug-in for Eclipse IDE, Windows XP.

Kingfisher Inc, Atlanta, GA Jan 2013– Sep 2013

Title : Sr.Salesforce.comDeveloper/Administrator

Responsibilities:

Developed Apex classes, Custom, Extension, List controllers and Apex Triggers for customizations on Campaign, Contact and Interaction objects.

Written SOQL, SOSL simple and relationship queries in the Apex classes, triggers and Batch classes.

Followed best practices in writing Apex triggersClasses to avoid governor limits and used object oriented patterns to separated service and business logic.

Written Apex unit test classes to achieve minimum 75% for code coverage to migrate code to production, used annotations like @isTest, @testSetup to setting up common test data.

Developed complex Visualforce pages using visualforce components like PageBlock, PageBlockSection, ActionFunction, ActionSupport, DataTable, Repeat components, implemented AJAX functionality using actionfunction and actionsupport components.

Used Java Script remote actions to reduce view state by calling Apex methods.

Enabled and customized communities for the internal and external users to enable self-service to the customers.

Performed various tasks in the project as Developer, Administrator.

Created and managed Role Hierarchy, custom profiles and public groups.

Configured federation SAML 2.0 based SSO and updated all salesforce user records with the FederationId.

Worked with various salesforce.com CRM objects like Accounts, Leads, Opportunities, Cases and Reports and Dashboards.

Written complex custom validation rules, formulas fields, assignment rules, escalation and Owner & Criteria-based sharing rules.

Experienced in creating Visual Work flows for automation in Sales and Service Clouds.

Developed Visual Flows,Workflow rules, Workflow Approvals, email alerts and field updates for business process.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and Lead generation statistics.

Created Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.

Used the sandbox for developing, testing and deploying code to various sandboxes using Change Set and Force.com Migration tool.

Environment: Salesforce.com, Apex classes, Visualforce pages, Triggers, Web Services,Flows, Workflows, Sandbox Dataloader, Demand tool, Communities, Workflows, Approval process, Communication Templates, JavaScript, JQuery, HTML, AJAX, CSS, Force.com IDE, Oracle, Windows XP.

Amedisys Inc., Baton Rogue, LA Jan 2012–Dec 2012

Title : Sr.Salesforce.com Developer

Responsibilities:

Used Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and creating Objects.

Worked with Lead Management, Account Management, Opportunity Management and Case Management.

Strong experience in writing SOQL, SOSL, Aggregate relationship queries which are being used for the application in Apex Classes and Triggers.

Worked with various salesforce.com objects like Custom Objects,Accounts, Contacts, Leads, Opportunities, Support, Cases, Reports and Dashboards.

Hands-on experience in implementing MVC pattern in salesforce.com customizations using Apex and Visualforce pages.

Written Apex Test Classes for migration from Sandbox to Production environment.

Designed, Development of Custom Objects, Fields, Tabs, PickLists, Page layouts, Triggers, Validation Rules, Workflow Rules, Approval process, Sharing rules and email alerts.

Developed Custom Reports, Dashboards and Analytic snapshots for the application.

Developed Workflow rules, Time Dependent Action Triggers, email templates to implement the business logic.

Created Record types and implemented Record type specific Page Layouts for the application.

Used Dataloader for migration of data into Salesforce.com from load legacy system.

Performed admin roles like Configured/Created Profiles, Roles for the organization, setting up Field-level, Object-level security for the application using profiles.

Used salesforce REST annotations like @RestResource for URL mapping, @HttpPost, @HttpGet for POST and GET http actions.

Used the Sandbox for testing and deployed the code to the Production instance after testing.

Deployed Sandbox salesforce.com application into Production using Force.com IDE.

Environment: Salesforce.com CRM, Apex, Visualforce, Triggers, Sales, Service cloud, Sites, Forec.com IDE, Workflows, Sandbox Dataloader, JavaScript, HTML, AJAX, CSS, Eclipse plug-in for Force.com IDE, Webservices, Oracle, Windows XP.

Honeywell - Morristown, NJ Feb 2011 – Dec 2011

Title : Salesforce Developer

Responsibilities:

Implemented Agile Methodologies, i.e Test Driven Development (TDD) with continuous builds and controlling iterative and incremental projects.

Involved in business requirement gathering, analyzing the requirement, documenting the requirements.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Customizing the application using Salesforce.com features as per the business requirement.

Developed Visualforce pages, Apex classes: Custom Controller, Extension Controller using Force.com IDE.

Written Apex Triggers for the Standard and Custom objects and written SOQL, SOSL queries to fetch the data from the Salesforce schema.

Created Apex Test Classes for Unit testing Apex classes and Triggers.

Designed Account Management, Lead Management, Opportunity Management and Case Management.

Migrated Data into Salesforce.com from legacy systems using Dataloader.

Integration with third party application for Order Management.

Created Custom fields, Objects, Tabs, Page layouts, Custom Buttons, Workflows Alerts and Actions, Approval processes.

Implemented Validation rules, Email Templates, Sharing and Security rules for the application.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Written Apex triggers and invoked approval process from the triggers and sent emails.

Developed and maintained all operational and technical flows using Visio and Power point.

Trained the Business User's about the Salesforce.com system which we developed.

Environment: Salesforce.com CRM, Apex Classes, Triggers, Visualforce pages, Sites, Force.com platform,Workflows, Approval Process, Sandbox,Dataloader, Demand tool,Outlook Connector, JavaScript, HTML, CSS, Force.com IDE, Windows XP.

Infinite Computer Solutions- Hyderabad, India Mar 2009 – Jan 2011

Title: Sr. Java /J2EE Developer

Responsibilities:

Installing and Configuring Eclipse 3.0 and Weblogic Application Server.

Developed UI screens using JSP, HTML, CSS and user validations using Java Script.

Implemented Dependency Injection using Constructors in Spring Framework.

Created controller Servlets for handling HTTP requests from JSP pages.

Successfully implemented the MVC pattern by writing the JSP’s as a view and Java beans i.e, POJO’s as a model and ActionServlet is the controller.

Involved in validating using the Struts validation and Configured in Validation.xml.

Involved in writing Beans, Action Classes and Business Delegates using Action Forms, DynaActionForm and Validator ActionForms.

Involved in the design of the applications using J2EE using Model/View/Controller (MVC) design pattern.

Written DAO classes to interface with Database using hibernate.

Developed SQL, Stored Procedures, Functions, Packages and Cursors in Oracle for the application.

Environment: Java, J2EE, JDBC, Servlets, JSP, Struts 1.2, JavaScript, HTML, CSS, Dreamweaver, Weblogic 10.3, Eclipse 3.0, CVS, Oracle, SQL Developer, PL/SQL,, Unix, Windows NT.

Tech Mahindra - Hyderabad, India June 2007– Feb 2009

Role: Java/J2EE Developer

Responsibilities:

Involved in Installation and configuration of Weblogic Application Server.

Worked on Eclispe as the development environment, CVS as version controller.

Design and development of User Interfaces using JSP, HTML, and CSS.

Developing Action classes, those are used to delegate the request for Business processing.

Written Data Objects Java Beans for presenting the back-end retrieved values on the web pages.

Developed the application using Servlets, Struts Action classes, Action Forms, JSP and Session Beans.

Form Validation using Struts Validation framework.

Developed Webservices and written SOAP and created WSDL for webservices.

Configured and deployed applications in various work environments like Development, QA, and Production.

Environment: Java, J2EE, JDBC, JSP, Servlets, MySQL, Eclipse 3.2, CVS, JavaScript, HTML, CSS, SQL, PL/SQL, Ant, log4j, Windows XP.

Education Background:

B.Tech (ComputerScience)– KITS,Huzurabad, May-2007

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