Summary

A dedicated and self-motivated professional with more than five years of experience managing multiple projects simultaneously within time and on budget and analysing current and potential business processes to identify opportunities for improvement. With a background in streamlining and automating procedures, requirements gathering and making recommendations for continuous improvement, she can help unlock a company’s full potential. Have moved to the US from Australia recently and looking for new challenges and professional growth.

Skills

Business Systems Analysis, Application Design and Analysis, Project Management, Agile, Test Plan, Use Case Development, UAT Coordination and Execution, UML Modeling, Contract Management, Vendor Management, Technology Deployment, Technical Support, Process Improvement, Change Management, Business Continuity, Software License Management, Quality Assurance Systems Analysis, Case Complete, Mind Maps, PHP, HTML, CSS, C++, MS Word, MS Visio MS Project, Excel and PowerPoint

Experience

Brotherhood of St Laurence // Melbourne, Australia

IT Business Analyst and Project Manager // September 2012 – June 2015

Was also chosen to perform higher duties in my managers’ role (ICT Manager) while she was traveling overseas for two months. Was chosen for this because of my ability to work under pressure and make the hard decisions when required.

Responsibilities encompassed: research and analyse system solutions, recommend system improvements, development and enhancement of ICT systems procedures, conducting workshops and interviews for requirements gathering and the collaboration with expert staff, customers and vendors on IT projects.

Key achievements and experience:

Site Re-location Project Management

oDealt with various stakeholders inside and outside the organisation to make sure there was no delay in the timeline.

oCoordinated vendor activities

oContained project cost with the five-precent buffer that was anticipated.

Result: The new site was completely functional on go-live day with positive feedback from the stakeholders and users.

Helpdesk & Asset Management System

oRequirements gathering for both the helpdesk system and the asset management system

oOptions analysis on helpdesk applications available

oCo-ordinated the implementation of the chosen platform (ManageEngine)

Result: Helpdesk request capture has increased at BSL from a previous level of 70% to 98% which both improved the department productivity and proactivity towards future problems.

Contact Management System

oRequirements gathering from 15 different funded programs

oForms analysis from each program

oProduced recommendations report for senior management

Result: As a result of my report, a Contact Management System was not implemented. My analysis found that more than half of the programs had mandated systems that meant many custom interfaces would be required, making the project financially unfeasible.

Brotherhood of St Laurence // Melbourne, Australia

IT Projects Coordinator // July 2010 – September 2012

Responsibilities encompassed: Coordination of ICT projects, development of process diagrams, providing Point of Sale (POS) support to all stores, providing POS training and the preparation of all new training materials.

Key achievements and experience:

POS Implementation & Sales Screen Design

oImplementation of POS terminals in 13 stores with integrated payment system

oRequirements gathering for a new sales screen design

oDesigned new sales screen

oProvided POS training for all staff

Result: Sales data accuracy increased from 20% to 80% and the new system received positive feedback from staff in relation to its ease of use and reduction of manual process.

HHS Database Upgrade

oRequired features gathering from stakeholders

oProduced requirements document for the database vendor

oTested and implemented the upgrade release

Result: The upgraded database reduced the processing time for manual orders from 15-20 minutes down to 5 minutes and even more pronounced was the reduction in month end reporting down to 10 minutes from four hours previously.

Victorian Council of Social Service // Melbourne, Australia

Website Developer (Internship) // 2009

Responsibilities encompassed: analysis of current website, development of user satisfaction survey and producing a new website layout report incorporating the new content management system.

Education

Swinburne University // Melbourne, Australia

Master of Information Technology (with Distinction) // 2008 to 2009

Majored in Information Systems

Bangalore University // Bangalore, India

Bachelor of Computer Application (with High Distinction) // 2004 to 2007

Top student in final year with an overall High Distinction average

Certifications

Softed Education // Melbourne, Australia

Business Systems Analysis

Business Systems Analysis Certification

MetaPM // Melbourne, Victoria

PRINCE2

PRINCE2 Foundation Certification

Australian Computer Society (ACS) // Melbourne, Victoria

MACS CT

Member Australian Computer Society – Certified Technologist

Associations

Australian Computer Society (ACS) // Member

Victoria ICT for Women // Member

International Institute of Business Analysis // Member

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