Sushma.Mantri

acsixr@r.postjobfree.com

Phone: 408-***-****

Summary:

1.Worked in supporting various functions in organizations including Marketing, IT, HR.

2.Acquired certification “Leadership Essentials, Management Essentials Program” and “Stepping up to Management” from Harvard certification.

3.Deployed “Business Process Model” for Business Support Exchange at Deloitte(model framework for Global consulting methods)

4.Hands on marketing experience with Promotional campaigns and content creation.

5.Successfully completed Business Analysis training.

EDUCATIONAL QUALIFICATIONS:

Master’s in Business Administration (MBA), C.B.I.T (Osmania University, Hyderabad, India) with HRM & Marketing as my Specialization.

Bachelors in Computer Application (BCA) from Pragathi Mahavidyalaya (Osmania University, Hyderabad, India.)

IT / e-commerce skills:

Operating System : UNIX, Windows, MS DOS.

Languages familiar with : SQL

Packages : MS Office: Excel, Word, PowerPoint, And Outlook, MS Visio.

VOLUNTEER EXPERIENCE:

Show Me Leads: (May 2013 to June 2013)

Specializes in supporting several technology based Marketing clients with demand generation, lead management. Client campaigns are dependent on Marketo(automated email nurture campaigns).

Business Support: Assisted in setting up, executing targeted e-mail campaigns and e-mail nurture programs. Creating content and uploading to support these campaigns.

PROFESSIONAL EXPERIENCE:

Deloitte: Associate Analyst - Research and Development (Feb/2006 – Apr 2007)

Business Support: First level support for practitioners on client engagements.

Provide information collected from internal knowledge repositories and external websites to practitioners. It helps them address issues/scenarios during project life cycle or/and also assist them winning proposals to enhance Deloitte consulting business. The source of this information mainly consisted of documentation from previous projects, lessons learnt, benchmarking information, POVs etc. or through RFI broadcasts.

Coordinate with technical software teams to help consultants gain access to demo servers and Sandboxes (Training Environment) for various systems like Oracle, SAP ERPs and Siebel CRM etc.

Liaise with research sites like Factiva, Gartner, EIU etc to provide consultants with knowledge required to win their proposals and projects.

Work with global consulting teams, Knowledge Managers/Process and Country Managers to help consultants’ complete engagements and projects as per plan within time and resource estimates.

Conduct in-depth data analysis to form or support the hypothesis.

Assist research leads in report writing and presentation development.

Training the new hires on Service Desk tool, RFI process which are an integral part of Deloitte’s Business Process pertaining to BusinessSupportExchange (BSX).

Point of contact for the Learning and development pertaining to our process.

Providing appropriate Methods & Tools, Technology, Process knowledge, Standards and guidelines for Global Consulting.

ICICI Bank: Credit Cards Div. Hyderabad (Customer Support Phone Banking Officer) (May 2005- Nov 2005)

Prospect Channel Migration, Conversion and Sales.

Resolving Client problems relating to unexecuted transactions, late settlement of service request, Cash Transfers etc.

Customer Relationship Management with high net worth individuals worldwide.

Controlled Client’s accounts with security backed lending facility.

Mobilizing the customers on Investments.

EEC: Center Co-coordinator (April/2003 – Dec/2003)

Job involves Managing the Center, Promotional Campaigns, coordinating with Head Office, Organizing Seminars.

Handling F1-Visa processing and providing Visa Guidance.

PRIME: Training Services Hyderabad Center Coordinator (April/2002- Mar/2003)

Job involves Managing the Center.

Organizing Seminars and Promotional Campaigns

Enrolling the candidates for the Courses offered.

Coordinating with the Head Office and Public relations.

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