***** * ***** **. • Porter, TX *****

Phone 832-***-**** • E mail acsiwu@r.postjobfree.com

Dena L. Richardson

Objective:

Seeking a customer service position, that will allow me to ensure that all customers receive a high level of quality service.

Experience:

January 23, 2012 April 12, 2015 Carbide Specialists Inc. Porter, TX

Inside Sales/Administrative Assistant

● Create Estimate, Sales Orders, Purchase Orders, and Invoices in Quickbooks Enterprise Solutions for Manufacturing and Wholesale 14.0

● Receive Inventory into Quickbooks as well as into inventory Room

● Provide Customer Service to all customers

● Scan Payables/Receivables and File into Company System for Backup/ Auditing purposes

● Audit between sister companies in order to keep manufacturing running smoothly

● Answer multiple line phone systems in timely manner

● Answer to Sales Team on upcoming deliveries

● Pull customer Orders and ship via UPS/Fedex

● Add hardware to new Manufactured tooling

● Assist in Mailing out Invoices when needed

● Assisted in Setting up Inventory Control In Quickbooks October 30, 2009 December 26, 2011 Burkes Outlet Spring, TX Supervisor

● Merchandising new inventory displays

● Greet and welcome customers into store

● Carefully checkout customer purchases and ensure all security items are removed

● Provide customer service to all customers

● Answer incoming Calls to the store.

June 2008 November 2008 MW Cleaners Kingwood, TX

Closing Counter Clerk

● Take and count customer Drop offs

● Input customer information to create new accounts

● Input Heat seal information for each piece of clothing

● Sort clothing according to customer request

● Organize customer clothing upon return from plant alphabetically

● Cash out customer orders

● Count and Zero out tills at closing

July 2007 May 2008 Popeyes Porter, TX

Cashier/Order Filler

● Accurately took customer orders

● Promptly filled orders

● Operated Cash registered and credit card machine

● Cleaned any areas as closing manager requested

Nov.2005 May 2006 Bridgepoint Power &Light Allen, TX Customer Service Representative

● Created new customer accounts

● Answered billing questions and set up payment arrangements

● Assisted customers with resolution on their accounts

● Noted accounts of each conversation with customers Sept.2005 Nov.2005 Kroger’s Grocery Store Kingwood, TX Floor Supervisor

● Manage 15 employee’s daily breaks and daily duties

● Provide customer service and follow up on customer complaints

● Handle incoming calls, Post utility payments/ Pickup cash drops/coupons from cashiers daily

● Various other Supervisor duties

Aug. 2002 Sept 2005 Gerland's Food Fair New Caney, TX Customer Service Manager

● Operate cash registers, count tills daily, store deposits/ receive Armor truck deliveries, Paid vendor accounts/ Posted Utility pmts/ Money Grams, fax/copy documents to corporate office

● Balance store cash daily

● Order supplies, Change orders, do weekly schedules. Manage 10 employees Oct. 2001 June 2002 Albertson’s New Caney, TX

Cashier

● Accurately checked out customer purchases

● Sack customers’ groceries neat and secure

● Clean registers and area around registers

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