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Project Manager Customer Service

Location:
United States
Posted:
November 19, 2015

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Resume:

Ivie Woods

***** **** ******, ******* **** Hills, Illinois 604**-***-*** 8969 acsiu4@r.postjobfree.com https://www.linkedin.com/in/iviewoodsprojectmanager

For the attention of: Human Resource

Position: Project Manager

I am writing to outline my extensive experience and successful track record in Project Management with a progressive career covering over 10+ years. I believe I possess the skills, qualifications and vital experience necessary to make a very significant contribution at your company

As a commercially astute and highly motivated Project Manager I have repeatedly cut costs and exceeded targets throughout my career as evidenced on my enclosed resume. I build strong cross-functional teams and develop innovative strategies through detailed analysis to optimize revenue and minimize risk. I am currently completing studies for my PMP certification which I expect to achieve in 2015.

I am accustomed to working within and managing multicultural and cross-disciplinary teams optimizing varied experiences and skills to great benefit. Utilizing excellent communication skills I am able to foster a motivated and cohesive team dynamic committed to business outcomes. I exhibit a positive attitude, problem solving skills, and patience. I am diplomatic, assertive, agile, proactive, calm under pressure and always willing to teach and learn.

I am now seeking an opportunity to invest my extensive skills in a forward thinking organization where I can produce similar results and gain further professional development. As a respected corporate socially responsible and diverse company, it is of great interest to me and I feel a strong affinity with the company’s ethos and objectives, I am certain I could thrive in such an environment.

Please do not hesitate to call me on 708-***-**** so we can arrange an interview to discuss my application in greater depth.

Yours faithfully,

Ivie Woods

enc.: Resume

Ivie Woods

18920 John Avenue, Country Club Hills, Illinois 604**-***-*** 8969 acsiu4@r.postjobfree.com https://www.linkedin.com/in/iviewoodsprojectmanager

EXECUTIVE SUMMARY

Dynamic, results driven Project Manager with an upcoming PMP certification and over 10 years’ progressive experience in all aspects of conventional and digital marketing, global procurement and distribution. Adjusts rapidly to change, applying leading edge technology and sound communication to deliver continual improvements in sales, conversion, brand awareness and customer satisfaction. Organized and methodical, manages multiple projects simultaneously, with keen attention to detail, prioritizing wisely to achieve effective multitasking within deadlines. Analytical and insightful, develops innovative viable strategies and demonstrates the commitment to implement long term plans. Strong communicator with excellent interpersonal skills and personal integrity, enabling a respected, effective leadership style and a natural rapport with clients and other stakeholders.

CORE COMPETENCIES

Project Management

Process Improvement

Budgeting & Forecasting

Global & Strategic Sourcing

Risk Management

Project Development

Customer Relationship Management

Vendor Management

Negotiation & Communication

METHODOLOGIES

Waterfall/Traditional

Six Sigma/Lean Six

Agile/Scrum

PRINCE2

New Product Implementation

CPM/CCPM

TECHNICAL TOOLS

MS Word, Excel, Outlook, Access, SharePoint, Project, PowerPoint

IBM AS400/PS2

Siebel

Adobe Acrobat/Indesign

Core Metrics

Supply Win

Oracle Query

SQL

Omniture Site Catalyst

Web Trends

Quote-FX

SAP

Experian

Google Adword Editor

MS Adcenter

Salesforce

FTP Sites

Smartsheet

Commerce One

Trade Ranger

Pantellos

Ariba

Covisent

CAREER ACHIEVEMENTS

Care Enough LLC., Atlanta, Georgia

Program & Project Manager (Apr 2014 - Present)

Plan the delivery of the overall programs and its activities in accordance with the mission and the goals of the organization and annual budget

Ensure that program activities operate within the policies and procedures of the organization and comply with all relevant legislation

NEWARK ELEMENT 14, Chicago, Illinois Aug 2000 - Apr 2014

Supplier Digital & Commercial Marketing Program & Project Manager (Apr 2013 - Apr 2014)

Successfully managed the integrated marketing launch of a new online information hub and forum for electrical engineers, enabling greater communication and accountability

Managed a marketing budget of $3.5M and increased the active customer base by 2.7%

Undertook management and annual update of a 2,500 page/500k+ product catalog, maintaining market leadership ahead of competitors with no printed catalog

Launched several innovative products, increasing ecommerce channel sales by 17.1%

Directed seamless migration to new web platform, improving global website performance and significantly increasing web traffic by 20%

Enlisted by senior staff to manage all highly visible website promotions and retargeting campaigns

Ivie Woods

18920 John Avenue, Country Club Hills, Illinois 604**-***-*** 8969 acsiu4@r.postjobfree.com

Project Manager - Digital Email Marketing & Promotions (Mar 2011 - Apr 2013)

Spearheaded a new email marketing program, increasing quarterly revenue by 39% year-on-year

Introduced an archival WordPress site, greatly increasing productivity with the ability to generate effective reproduction of previous designs

Provided insights and analysis, optimizing email marketing and gaining 16% on conversion

Automated email database and negotiated new service provider, cutting annual costs

Quotations Commodities Project Manager (Aug 2008 - Mar 2011)

Led a team of 15, developing morale and productivity with monthly development initiatives

Worked cross functionally with Sales, Product Management, Credit, Accounts Payable, Finance and Purchasing teams on shared responsibilities to maintain a conversion rate of over 38%

Decreased overall turnaround time from 4 hours to 1 hour by streamlining the existing process

SEM/SEO Analyst (Aug - Nov 2010)

Created Organic and Paid Search plans, strategies, and reporting for the ecommerce site,

Proactively identified opportunities to expand or improve online performance based on company goals and objectives

Global International Services Specialist (Feb - Aug 2008)

Solely responsible for processing and completing international and domestic customer requests via the web and utilizing multi-channel supplier exchange Endeca-Powered Punch-out/Roundtrip Website to send quotes and updates from AS400 to the web

Collaborated closely with sales force and vendors to meet service levels and completed over 50% of the non-franchised merchandise requests submitted

54% of Honeywell, GE, Motorola and Freescale business runs through this eProcurement tool, 7% of overall business revenue

Lead Bill of Materials (BOM) and Buyout Quotation Specialist (Mar 2004 - Feb 2008)

Managed a free BOM scrubber designed to review manufacturer’s current part lists. Thus enabling sales staff to provide more accurate response times to customers, and consequently bid on more jobs in less time

Aggressively pursued special prices with vendors using practiced negotiation skills and leveraging volume, total, and competition statistics to gain advantage

Created an invoice-reconciliation program, capturing an average $5k in vendor overcharges

E-commerce/E-procurement Specialist (Dec 2002 - Mar 2004)

Managed customer orders through numerous internet channels, text and web chat

Customer Service Account Controller (Aug 2000 - Dec 2002)

Customer Service Champion to sales, ensuring swift, effective resolution of customer inquiries

EDUCATION

Project Management w/ SharePoint Program - Computer Training Source Inc.

Prudential Property & Casualty - Oakbrook, Illinois

Capri School of Beauty Culture - Oak Forest, Illinois

Prairie State College - Chicago Heights, Illinois

Rich Central High School - Olympia Fields, Illinois



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