CAREER OBJECTIVE:

To secure a responsible career opportunity in Administration where I can utilize my skills and experience while making a significant contribution to the success of an organization.

WORK EXPERIENCE:

Project Manager Dec ’13 - Present

InMoment, Mississauga, Ontario

Manage Customer Experience Management programs for various clients in the retail and food services industries.

Develop key program elements

Create and maintain program timelines

Manage internal & external suppliers

Communicate with client(s) on a daily basis

Analysis of program results

Report results in presentation format

Help to manage and coordinate day-to-day maintenance of client programs

Configure customer experience surveys and customized client reporting solutions using our proprietary applications

Interpret customer experience data and provide support to client analysis, presentations and strategic plans

Work with clients, both internal and external, on survey and report design to deliver optimal operational improvement solutions

Administrative Assistant & Receptionist Jan ’13 – Sept ‘13

Initiative Media, Toronto, Ontario

Provide administrative support to Executive Vice-President/Managing Director and Media team.

Effectively provide front desk support for the entire office through answering & directing phone calls, greeting visitors & important clients, organizing couriers, collecting & sorting incoming mail & managing boardroom calendars.

Format/edit presentations & various communications

Handling confidential issues with tact & diplomacy

Organizing travel arrangements for Executive Vice-President/Managing Director

Processing employee expenses & other clerical duties as required

Responsible for the smooth day to day running of the office through managing supplies, scheduling meetings, monitoring the office equipment & coordinating the office floor plan for new hires or office relocations.

Coordinate the on-boarding process for new hires (paperwork, desk and equipment setup, orientation)

Recording employee attendance using HRIS (Human Resource Information System)

Processing employee vacation requests

Administrative Coordinator

Recurrent Energy, Toronto, Ontario Jan ’12 – Nov ‘12

Provided administrative support to Canadian Development team.

Worked closely with Contracts and Accounting team in coordinating and managing DC Compliance process for external consultants according to Ontario Power Authority’s FIT Program

Coordinated and managed document management initiatives on SpringCM and iPass databases

Formatted and edited letters, reports and applications to landowners

Researched landowner properties and municipal addresses for project sites

Assisted Contract team with creation and delivery of FIT applications to the OPA.

General clerical duties – photocopying, faxing, mailing and filing.

Executive Assistant May ’09 – Jan ‘11

Ernst & Young LLP, Toronto, Ontario

Provided support to a team of Partners, Executive Directors & Senior Managers in the Assurance group. Coordinated, executed and monitored tasks on various client projects.

Developed and maintained relationships with professional staff to understand business and client needs

Proactively anticipated client needs to ensure projects/issues were escalated appropriately in order to meet deadlines

Coordinated and scheduled logistics and material for internal and external client meetings

Created, compiled and organize materials for client meetings.

Formatted and edited letters, reports, memos and presentations to ensure that all correspondence was “client ready”

Coordinated, prepared and issued client billings

Assisted client team with calendar management

Coordinated and booked travel arrangements

Administrative Support Jan ’08 – April ‘09

XCG Consultants Ltd., Oakville, Ontario

Worked closely with administrative assistants and provided administrative support to teams of engineers on client projects.

Formatted and edited client memos, presentations and proposals

Scanned, documented and filed reports and proposals

Created spreadsheets to track and organize scanned documents on electronic library database

Implemented a new office filing system

Customer Service Associate July `03 – April ‘09

Wal-Mart Canada, Mississauga, Ontario

Processed customer refunds and exchanges

Assisted customers with general inquiries/complaints

Handled and resolved customer complaints

Processed customer transactions

HR Assistant

Worked closely with Personnel team on various HR initiatives in the store including; screening resumes,

pre-screening candidates, coordinated and led new employee orientation and assisted with coordination and tracking of employee training.

EDUCATION:

Sheridan College Institute of Technology and Advanced Learning

Sheridan Certificate

Human Resource Management

Sheridan College Institute of Technology and Advanced Learning

Ontario College Diploma

Executive Office Administration

RELATED SKILLS

Advanced proficiency in Microsoft Office including Word, Excel, PowerPoint

Excellent communication skills (both written and verbal) with a strong attention to detail

Experience with retail store HR Recruitment processes

Knowledge in HRIS systems

Strong problem solving skills

Ability to juggle multiple ongoing tasks & projects while meeting sometimes very tight deadlines

Strong interpersonal skills and a great team player with the ability to also work independently

Ability to work proactively and with little supervision

References available upon request

Contact this candidate