Jeff B. Garrison, PMP Service, Leadership, Vision, Innovation

**** ******* *****, *******, ** 27609 919-***-**** acsifh@r.postjobfree.com

Summary of Credentials

Positions Held: Director (Talent Leader) Market Project Management; Sr. Manager IT Project Management and Business Analyst; IT Global Change Management Manager and Infrastructure Project Management; Sr. Manager Telecommunications Project Management; Construction Project Manager; Sr. Manager Manufacturing and Space Planning; Manager Industrial Engineering

Experienced leader well versed in managing project life cycles, people, and programs with 20+ years of successful projects. The foundation for my success: sound leadership practices, identifying and mitigating risk, developing innovative thinking to solve problems, cultivating and stimulating unity between diverse groups, enabling professional teams, financial accountability, and a drive to exceed customer expectations.

My leadership style is to teach, train, and mentor team members to be project oriented, accountable for results, and to integrate service minded PM and ITIL methodologies into daily tasks. I am very focused on the success of each team member. I have a quiet, firm, and determined resolve to have each project succeed.

Project Experience:

IT Projects: Infrastructure, Software Development, Hardware, 3rd Party integration, e-Business

Process Development: PM, Manufacturing, Health Services, Inventory, Space Utilization

New Products: Complete life cycle - Design to Market-Installation to Customer Service

Audit: Malcolm Baldrige, Internal Audits, SOX Compliance, HIPAA Compliance, ISO

Telecommunications: Wireless, Land Lines, Data Networks

Facilities: Construction, Maintenance, Upgrades, Mechanical Engineering

Volunteer and Community Service Projects

Key Qualifications

Ability to Lead: Consistently assigned positions of leadership. Management experience in profit and non-profit organizations.

Employee Satisfaction: Successful background in finding, developing, and retaining Top Talent and in promoting a “winning attitude”.

Customer Service: Dedicated drive to earn customer loyalty by focus and delivery on their unique needs and expectations.

Communicator: Proficient communicator keeping customers, teams, and management informed and involved.

Program and Project Management: Proven record of programs and projects that meet the required, cost, schedule and customer requirements by transforming individual efforts into project oriented teams.

Process Development and Evolution: Dedicated to finding a better way, reducing cost, improving service.

Financial Accountability: Key understanding of financial drivers to justify projects and business needs, establish budgets, and manage expenditures.

Key Experience Overview

Project Management Consulting – Self Employed (1/10 to 10/11)and (9/15 to Present)

Consulting work: Providing project management guidance and support for a major Distribution Center renovation for Coty, Inc. – Sanford Plant – completed on time and below budget.

Global Change Manager / Infrastructure Project Management – Coty Inc. (10/11 to 9/15)

Responsible for managing and improving a global change management program to meet SOX compliance

Responsible for organizing and completing over 100 projects in the Global Data Center

Responsible for Global IT Change Management

Sr. Manager IT Project Teams – Stock Building Supply (11/05 to 11/09)

Managed a team of Project Managers and Business Analyst in IT including early e-business efforts

Completed 30 key projects related to a Transition Service Agreement Program due to divestiture, standing up independent IT networks and support structures. Projects exceeded owner expectations.

Introduce “Agile” leadership practices into software development: streamlined critical processes to achieve 30% improvement in productivity, testing, user acceptability, and return on investment.

Introduced business decision process to prioritize IT efforts related to operational goals and objectives

Developed training programs for non-project managers (PM 101) to enhance team performance.

Directly managed projects for: financial software, data mining, design centers, commissions, tax software, asset tracking and recovery, new business initiatives, and led SOX compliance team for IT.

Project Management Consulting – Self Employed (2003 – 11/05)

Consulting Work: worked with major assisted living centers in Ohio to insure HIPAA Compliance – Delivered recommendations to: improve current practices, close gaps in processes, and mitigate risks to HIPAA compliance. Developed “white paper” to manage future projects.

Talent Leader (Director) Market Project Management – Nortel Networks (Various positions 1981 to 2002)

Successfully managed projects totaling $750M with at team of 46 remotely located project managers serving customers in northeastern US with deployment of IT/Telecommunication products worldwide.

Created customer trust and increased sales by $50M through a project management customer focus.

Earned customer loyalty from high profile companies while improving margins by 20%.

Became “Supplier of Choice” for key customer through personal intervention and creative thinking.

Manager New Products and Manufacturing Processes – Nortel Networks (Various positions 1981 to 2002)

Received corporate “Award of Merit” and “Service Award” from major Philippine customer.

Sr. Manager Facilities Planning (Manufacturing, Warehouse, and Office Space) – Nortel Networks (Various positions 1981 to 2002)

Planned and executed major facility renovations: 2700 relocations in 8 months. Developed process to reduced future renovation cost. Completed $6M project $600K below budget and ahead of schedule.

Managed $1M expense and $6M capital budget – Achieved Cost Improvement of $1M

Employment Record

Sr. Project/Program Management Consultant: Raleigh, NC 1/10 – 10/11 and 9/15 to Present

Coty Inc. Sanford, NC 10/11 – 9/15

Stock Building Supply: Raleigh, NC 11/05 – 11/09

Sr. Project/Program Management Consultant: Raleigh, NC 2003 – 11/05

Nortel Networks: Research Triangle Park, NC 1981 - 2002

Turner Construction Company: Cincinnati, Ohio 1976 - 1981

Education and Certifications

BS, Engineering Operations, North Carolina State University, Raleigh, NC

Project Management Institute Certification, Project Management Professional since 1999

Recently published an article in the Project Management Institute - Knowledge Shelf

Community Service

Former Early Morning Seminary Instructor

Certified Basketball Referee and Baseball Umpire

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