R A QU E L WA T K I N S

H U M A N R E S O U R C E S A D M I N I S T R A T O R

254-***-**** acsiej@r.postjobfree.com 91-1015 KaiOhee Street, Ewa Beach HI, 96706 E XP E R T I S E

Client Relations

Human Resources

Benefits

Federal Regulations

Department of Defense

Compliance + Auditing

Resource Management

Industrial Engineering

Occupational Safety and Health

Environmental Sustainability

Business Analytics + Metrics

Financial Clerk

Equipment Inspection + Inventory

Human Intelligence

Typing Speed > 50 WPM

T E CHN I CA L S K I L L S

Electronic Insurance Claim Software

Medical Payment and Invoicing

Microsoft Office Suite

MAC

Windows

Hazardous Material Regulations

PROF E S S I ONA L PROF I L E

With bold intentions to remain committed to the improvement of human resources administration, an exceptional will to learn and foster positive impacts within the federal government community exceeds the status quo. With over eight years of professional experience as a qualified benefits specialist, financial office assistant and supervisor in the United States Army, accountability, leadership, diligence and process-plan execution continue to inspire an exemplary-level of work ethic.

E XP E R I ENC E

HORIZONTAL CONSTRUCTION ENGINEER

United States Army Schofield, Hawaii JAN 2014 – APRIL 2015

• Prepared weekly inventory checks, safety and maintenance inspections, according to Federal Regulatory Standards.

• Conducted quarterly Safety Program Audits for transportation equipment.

• Demonstrated use of mathematical knowledge, such as radian measures, horizontal circles and co-ordinate geometry to measure and record information, regarding road safety.

• Built sustainable housing for local communities during deployments.

• Reconstructed and properly paved roads in Kandahar and Bagram, Afghanistan.

• Reassured all vehicles meet Road Safety Standards.

• Fenced in areas to build in safe environment.

• Calculated advanced mathematic equations to measure and record information regarding roads.

• Built community housing for locals during deployments. Experience Continued on Page 2

R A QU E L WA T K I N S

H U M A N R E S O U R C E S A D M I N I S T R A T O R 254-***-**** acsiej@r.postjobfree.com 91-1015 KaiOhee Street, Ewa Beach HI, 96706 AWARDS + C E R T I F I CA T E S

Army Achievement Medal

Good Conduct Medal

Employee of the Month

Top Collector

EDUCA T I ON

ASSOCIATES

BUSINESS MANAGEMENT

Central Texas College

May 2017

TAX PREPARATION COURSE

H&R Block

November 2015

ASSOCIATES

BUSINESS MANAGEMENT

Jackson State Community College

January 2008 – January 2010

E XP E R I ENC E ( CONT I NUED )

FINANCE CLERK NOV 2011 – JAN 2014

United States Army Schofield, Hawaii 2013 – 2014 United States Army Fort Hood, Texas 2011 – 2013

United States Army Fort Huachuca, Arizona 2011 – 2011

• Promoted to Squad Leader for demonstrating exceptional field expertise.

• Ensured accuracy and completion of Human Resource Requests, regarding marriages, children, divorce, separation pay, deployment leave and housing.

• Audited associate files, including working, medical and performance documents as defined by the Department of Defense.

• Established trusting relationships with United States Veterans and families. HUMAN INTELLIGENCE COLLECTOR

United States Army Fort Huachuca, AZ FEB 2011 – NOV 2011

• Spearheaded information for tactic preparation during deployment.

• Accompanied Platoon Sergeant and First Sergeant to daily leadership meetings and filtered information for the need-to-know use of subordinate soldier briefings.

• Independently provided refresher interrogation and communication tactic training to platoon.

• Monitored surveillance cameras to ensure secure work environment. ACCOUNT MANAGER AUG 2007 – JAN 2011

Portfolio Recovery Associates Jackson, Tennessee

• Investigated payment arrears within portfolios and coded debtors appropriately to best determine collection process.

• Identified quality adjustment requests, completed documentation packages and utilized company’s underwriting guidelines to approve requests.

• Managed collection efforts with high level of persuasiveness and professionalism.

• Negotiated payments, while continuing to build positive relationships with customers.

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