Valerie Gonzalez

940-***-****

acsie2@r.postjobfree.com

Objective

A dedicated, well trained and skilled business professional. I have versatile support experience including customer support, help desk, technical support, and data entry. Pursuing a career in paralegal/legal assistant, office assistant or receptionist.

Skills

Administrative Support Microsoft Office 2010/2008

Payroll & Data Entry Excel

Customer Service Skills Word

Verbal & Communication Skills PowerPoint

Meeting & Event Planning Salesforce

Multi-task Contactual

Payroll & Data Entry Company Provided Software

Teambuilding & Leadership Skills Legal Verbiage Knowledge

Time Management Skills Documenting accounts in the PCI apply application Meeting Deadlines Interpersonal Skills

Analyzing Information Drafting Documents

Process Improvement Scanning/Faxing documents

Informing Others & Emphasizing Excellence Knowledge of Blue & Green book citation

Attention to Detail & Thoroughness Well Organized

Experience

Aperia Solutions-Business Analyst January 2012- Current

Data entry, Technical Support/Help Desk Representative

Support Desk for merchant organization to complete the Payment Card Industries Data Security Standards Validation. PCI services include assessing an organizations compliance with the PCI data security standards by evaluating how the merchant organization handles and protects the cardholder’s information.

Handle all initial merchant contact via incoming calls. Assist in defining the scope of the organizations cardholder environment. PCI Specialists assist merchants with validation tools to teach a merchant about the handling of sensitive card data and help assure their PCI compliance, plus terminal verification, scanning, merchant education on the importance of the cardholder environment.

Input information into Word/outlook very familiar with Word 2010 application.

Main job responsibility is to support the merchant in scanning/testing their Internet Network to check for vulnerabilities that could compromise their cardholder environment. Assist PCI Validation and receive PCI Certificate.

All American Car Wash & Lube June 2010 - January 2012

Sales Associate/Data entry

Duties include greeting clients and receiving deliveries Customer Service; interact with multiple customers, sale services, cash handling/tender, payroll, data entry of sales and order. Ensure each customer receives outstanding service, Maintain awareness of all promotions and advertisements, Execute the daily operational, day-to-day goals and priorities assigned by store management.

Education:

Denton High School -Graduate 2009

Collin College- Associates Degree and Paralegal Certificate- Present-Spring 2016

Classes Completed: Family Law, Federal Civil Litigation, Torts, Intellectual Property, Legal Writing/Research, Wills Trusts & Probate, CLA Exam Review

References: Available upon request

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