Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Provo, UT
Posted:
November 18, 2015

Contact this candidate

Resume:

Danny LaDue

***** ***** **** ****, ******, UT ***20

Phone: 801-***-**** E-mail: acsidj@r.postjobfree.com

Profile

Management and engineering skills have been developed over a 20-year career in various industries including polycrystalline diamond products, petrochemical production, metal smelting, mining, and industrial software. These high-tech environments have provided the opportunity to manage technical projects, successfully utilize problem-solving abilities and cultivate product development and management proficiency.

Experience

MegaDiamond – Provo, Utah 2014 - present

North American Sales Manager: responsible for direct customer contact at all levels. Hired to direct company’s first foray into providing PDC cutters to external customers. Skills developed include presentations and consultative selling.

Control Station – Tolland, Connecticut 2013 - 2014

Western Region Sales Manager: responsibilities included technical sales and customer relationship management. Skills developed include technical presentations, business-to-business consultative selling and proposal preparation.

EKATO Corporation – Oakland, New Jersey 2011 - 2013

US Product Manager: responsibilities included technical sales and customer relationship management. Skills developed include technical presentations, business-to-business consultative selling, proposal preparation and project management.

Koch Knight – East Canton, Ohio 2010 - 2011

Western Region Product Manager: responsibilities included technical sales and customer relationship management for $20 million market segment. Skills developed include technical presentations, consultative selling, and proposal preparation.

US Synthetic Corporation - Orem, Utah 1998 - 2010

Product Manager for $80 million per year client (US Synthetic’s largest customer). Served as the face of the company with direct customer contact at all levels. Responsibilities include new product innovation, customer service, technical communication, international client support and marketing support. Skills developed include technical presentations, business-to-business consultative selling, Lean manufacturing principles and project management. Presented technical paper at Intertech 2006 in Atlanta, GA. Metallurgical Lab Manager responsible for operation of scanning electron and acoustic microscopes, light microscopes and sample preparation equipment.

Kennecott Utah Copper - Magna, Utah 1997 - 1998

Metallurgical Engineer: provided technical assistance to By-Products Operations personnel in state-of-the-art copper smelter supporting annual earnings from operations of $45 million/year. Responsible for troubleshooting operational problems in three processes: steam generation, hydrometallurgical separation and sulfuric acid production.

Hoechst Celanese Chemical Group - Houston, Texas 1993 - 1997

Metallurgical Engineer: served as metallurgical consultant for eight operating units. Directed maintenance crew to maintain long-term reliability of process equipment in a $500,000 per-day operating unit. Presented technical paper at Shell Oil Users Conference, The Hague, The Netherlands.

Alcoa - Wenatchee, Washington - Internship 1991 - 1992

Education

Bachelor of Science, Metallurgical Engineering, with Highest Honors, South Dakota School of Mines



Contact this candidate