Craig Davis

acsi8k@r.postjobfree.com

678-***-****

Information Systems Manager

Demonstrated acumen in IT operations, software solutions and functional planning for enterprise environments. Organizationally effective at rallying staff for cross-functional approaches, innovative solutions, and network troubleshooting/analysis.

Professional Experience

Liberty Technology July 2015-Sept 2015

Technical/Security Engineer

OneSource Engineer responsible for support of over 1600 clients in 200+ sites; Windows and VMware. Technical support and security implementations to meet awareness and compliance for HIPAA and PCI-DSS initiative. Monitored hardware and endpoint performance via Labtech.

Maintained daily support of call queue and on-site technical administration for OPENDNS, Cisco AMP

Installation and monitoring of Cisco Meraki devices: layer 3 MS320s, MX80 security appliance

Development of security guidelines and awareness program for in-house and client training

Light penetration testing and vulnerability assessment of network resources via Kali Linux.

Troubleshooting & disaster recovery of Windows and Mac clients

Vonage Business Solutions Nov2014-July 2015

Technical Manager

Leads team of information systems specialists supporting 500+ internal customers multi-functional telephony organization. Oversees cloud based security and hybrid environment endpoint solutions. Maintains integrity of O365 clients through onboarding and migration with focus on systems security. Prioritizes departmental support, escalations, and system upgrades.

Formulates IT policies and security practices to meet organizationcompliance guidelines

Coordinates and implemented POC and endpoint security rollout, Trend Micro Deep Security

Makes recommendations on integration of Exchange and Office365; change control documented in Jira

Conducts internal audits, and analysis of endpoints w/Rapid7 and SIFT workstation

Provides operational support via Dell Kace, monitored hardware via Orion and Trend OfficeScan

Office 365 migration and management of licensing and onboarding for two locations

Georgia State Financing & Investment Commission Feb2011-Nov 2014

Systems/Project Administrator

Lead on SLA ticket resolution and help desk operations. Makes recommendations on business process and system hardware/software through effective judgment and creative solutions. Responsible for system enhancement and technical guidance supporting 200+ engineers, project managers, and state property officers.

Troubleshooting of mobile devices and hardware affecting state government officials

Able technical writer and in-house trainer for cross-functional teams; 7 departments

System analysis of applications and hardware issues affecting 200+ personnel

Monitored network resources and performance via Solarwinds and Kaseya

Installation and configuration of Windows servers &VMware/ESXi5.1 deployment

Cox Communications Mar 2007-Feb 2011

Systems Network Administrator

LAN/ WAN administration supporting 75,000 external customers to Middle Georgia.Structured 24x7 on-call support of revenue generating Fortune 500 entity. Sole systems administrator for MIS department after corporate downsize.

Level II-III helpdesk support, preventative maintenance and upgrades in Windows environment

Supported Cisco iOS hardware(Cisco 4506, 3560PoE) and Unified Communications Manager ( 6.1.2)

Solarwinds monitoring in support of SOC; system updates and hardware troubleshooting for NOC outages

Patch management, lead in package distribution and deployments, SCCM 2007

Maintained software security with Cisco VPN and RSA SecureID; two-factor authentication

Quality assurance in the support and rollout of new technologies and payment/accounting software

U.S. Air Force Jul 2000- Jun 2008

Systems/Server Administrator, 3C0

Server configuration and administration ofTheater Battle Management Core Systems (TBMCS). Supported joint force operations and hardware troubleshootingfor $3M+ assets to include server and warfare simulations. Implementation of software patching and Symantec Anti-virus. Headed network design and implementation of Windows and Red hat Linux secure servers.

Directed the install& upgrade for $100M+ in military training hardware; Models & Simulations

Server installations, configuration and administration of Sun Microsystems and Windows Servers

Management of Active Directory accounts and group policy for more than 1500 end users

Microsoft Exchange Administration and compliance administration of desktops and VMware clients

Coordinated lesson plans and trainedmilitary and civilian personnel in PCI-compliance standards

InfoSec and data collection team member; maintained network integrity through remote and local tools

Technical Proficiencies & Skill Set

United States Air Force 3C0X1 Systems Administrator Course

Managing and Maintaining a Windows Environment

Red Hat Linux Systems Administrator Course

Systems Administrator Course for Solaris

Authentication & Access Control

Encase Enterprise Edition

Risk Management

Education & Credentials

Bachelor of Information Technology, Specializing in Digital Investigations

American Intercontinental University, Atlanta, GA(2012-2015)

Williams Academy of Real Estate

Georgia Military College

U.S. Air Force 3C0X1 Systems Administration

CISSP(in-pursuit)

Clearance

Inactive DoD Top Secret SCI

Data loss prevention, NAC, Firewall, IDS, IPS, Rick, auditing, Penetration testing, SDLC,

MS Office, Firewalls, Ghost, Security Scanner, SSH, Digital Certs, Confluence, Java, forecasting, malware removal, disaster

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