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Customer Service Manager

Location:
San Diego, CA, 92109
Salary:
15.00hr
Posted:
October 15, 2012

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Resume:

Brandi A. Morales

**** ****** *****

San Diego, CA 92109

773-***-****

acshz3@r.postjobfree.com

SKILLS AND OBJECTIVES

• To obtain a position as an Office Manager/Administrative Assistant and to gain further experience in this field.

• Team player who thrives in environments requiring ability to effectively prioritize and juggle multiple projects

• Efficient in Microsoft Office (Microsoft Word, Microsoft Excel and Microsoft PowerPoint, QuickBooks)

• Ability to multitask in fast-paced and often hostile environment (customer service) while maintaining a positive attitude.

• Efficiency involving email marking, public relations, and investor communications

• Ability to efficiently handle client-related tasks.

PROFESSIONAL EXPERIENCE

Clearity Foundation San Diego, CA

Patient Coordinator April – October ‘12

• Responsible for the coordination related to improving treatment options for ovarian cancer patients and the non-profit foundation

• Performed a variety of administrative and clerical tasks for the Founder/ CEO and Executive Director

• Efficiently using Drive HQ File Manger and database for all patient medical records, ordering test requisitions, and insurance information

• Accountable for determining each client’s eligibility, composing Molecular Tumor profiling test requisitions, tracking specimens at labs: Caris Life Sciences, Clarient Inc., Foundation Medicine, and communicating final reports

• Exceptional involvement in discussions that relate to the foundations strategy and developing new ideas or other contributions of value to the foundation

• Manage email marketing accounts and investor communications

• Assisted in the establishment and delivery of projects, meetings, and events

• Exceptional organization of incoming/outgoing voicemail and standard mail.

• Handled all client inquiries.

Galmar Enterprise Inc. New Lenox, IL

Assistant Office Manager 2008–2011

• Promoted to assistant office manager after rehire in August 2010; providing both support and training to existing and new employees on process and policy

• Efficiently and effectively handled all aspects of the business; phone orders, product assembly, packing & shipping

• Office management duties including, but not limited to, fielding calls, order entries/invoicing, shipping, faxing, tracking and pulling orders

South Oak Dodge Dealership Matteson, IL

Secretary/Switchboard Operator April–May ‘11

• Accounts payable/receivable; Responsible for bank deposits, daily journals

• Managed Office Paging system and multiple phone lines

• Customer Service; Directed customer inquiries and/or provided basic information

• Handled customer invoices and payments for parts and/or services rendered

• Performed a variety of clerical tasks

Smiles of Naperville Naperville, IL

Receptionist/Dental Assistant April ‘09 –Aug ‘10

• Assisted with Cosmetic, General, Endodontic, Periodontal, and Orthodontic procedures and X-Rays

• Responsible for scheduling appointments, filing insurance claims and making financial agreements

• Managed finances for supplies

• Handled all customer inquiries

• Performed a variety of office tasks and other duties pertinent to establishment

o Trained - Dentrix Software

o Certified - Whitening Technician

o Certified - Sealant and Polishing

International Academy of Design & Technology Chicago, IL

Receptionist May – April ‘07

• Received visitors/callers at establishment; ability to effectively and efficiently determine nature of business and directed callers accordingly.

• Provided information regarding activities and location of departments, offices and employees within organization.

• Performed a variety of office tasks and other duties pertinent to establishment.

• Exceptional organization of incoming/outgoing voicemail and standard mail.

• Handled all customer inquiries.

• Responsible for monitoring visitors; ensuring procedures were followed, passes (where required) where issued.

CERTIFICATIONS

• HIPAA Certified

EDUCATION

The Masters College Santa Clarita, CA

Business Administration program 2004 to 2007

Completed classes in Introductory Business, Accounting and Economics



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