ABBIE L. MENDOZA

562-***-**** **** Fashion Ave, Long Beach, CA 90810 acshy6@r.postjobfree.com or

acshy6@r.postjobfree.com

CAREER OBJECTIVE

To be part of unique team that would allow professional growth in utilizing my knowledge and skills in a challenging environment that is relevant to the company’s business goals. CURRENT PROFESSIONAL EXPERIENCES

PCM - 1940 E Mariposa Ave, El Segundo, CA 90245; August 4, 2014 – October 1, 2015 Sales Admin help AE’s perform their sales role more efficiently by helping support the selling team. Assignment ratio’s based on Gross Profit performance. Responsibilities:

Pre & Post-Sales support that includes:

• Processing of orders, generating pipeline, triaging/escalating opportunities and resolving all customer service issues.

• Submitting Sales Resource Center Requests

• Post-Sales support for customers

• Assist Account Executives’ in finding part numbers, ETA’s, stock, product sourcing etc.

• Running reports for the AE’s and customers

• Monitoring open orders

• Prospecting & help with portfolio management

• Building relationships with customers

• Acting as point of escalation for all customer service issues

• Processing returns, order tracking, invoices, etc.

• Negotiate price with vendors and distributors at times when needed.

• Acting as a back-up for AE

PCM - 1940 E Mariposa Ave, El Segundo, CA 90245 / Macmall Torrance Retail - Nov. 2005

– July 2014 - Store Sales Representative

• Welcomes customers by greeting them and offering assistance.

• Directs customers by escorting them to racks and counters and suggesting items.

• Advises customers by providing information on products and explain different customizable features.

• Helps customer make selections by building their confidence, offering suggestions and opinions.

• Discuss warranties and replacement parts.

• Collect and research information needed to identify and resolve problematic situations.

• Merchandizing and setting up display cases.

• Present solutions to buyers including price, credit terms, accurate sales contracts, and estimate time of delivery based on availability and shipment schedules.

• Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to qualify leads and to sell products and services.

• Represent and promote the organization with products and services in showrooms and exhibit as required.

• Documents sale by creating or updating customer profile records.

• Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.

• Determine seasonal trends and adjust displays as needed

• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

• Certified on major vendor’s continuous education training program.

• Facilitate shipping of products that are not available in the store and makes sure they reached the customer on time.

• Helps out in receiving shipped merchandize and input in inventory system.

• Contributes to team effort by accomplishing related results as needed.

• Apple Certified Professional

Achievement awards: COE 2008 & COE 2011 Awardee (Circle of Excellence) HIGHLIGHTS OF PRE-US CAREER

Pixografix –Marketing Manager of a large format digital printing company whose main function is to develop and maintain accounts and hit the company’s goals. Served as the business contact person on digital imaging contracts, billing and project scheduling. During the first 2 months with the company, was able to exceed sales target after more than a year of plateau.

C. M. Iligan Realty - Worked as a Marketing/Sales coordinator of a Real Estate Developer. I worked closely with the owner and carried out the task assigned i.e. making sure clients are pre-qualified and loan requirements are completed, submit all paper works to proper agency; accomplished bank mission by completing related results as needed; laid out the advertising materials and get them printed and released; personally furnished and design the model units and made sure all were set up properly for viewing during open house; act as realtor agent in presenting all property listings and complied to other policies and assignments specified by the owner.

*Passed the Real Estate Broker Exam and was active member of REBAP (Real Estate Broker of the Philippines) Functioned as a Board secretary for 3 years and carried out the task required as an officer.

USA’ Generics & E. R. Squibb – Worked as a medical representative i.e. arranging appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged appointments or regular 'cold' calling; making presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors and pharmacists in the retail sector. Presentations may take place in medical settings during the day, or may be conducted in the evenings at a local hotel or conference venue; organizing conferences for doctors and other medical staff; building and maintaining positive working relationships with medical staff and supporting administrative staff; managing budgets (for catering, outside speakers, conferences, hospitality, etc.); keeping detailed records of all contacts; reaching annual sales targets; planning work schedules and weekly and monthly timetables. This may involve working with the area sales team or discussing future targets with the area sales manager; regularly attending company meetings, technical data presentations and briefings; keeping up to date with the latest clinical data supplied by the company, and interpreting, presenting and discussing this data with health professionals during presentations; monitoring competitor activity and competitors' products; developing strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector; staying informed about the activities of health services in a particular area.

EDUCATION

Bachelor of Science in Business Administration – University of Santo Thomas – Manila, Philippines

TECHNICAL SKILLS

Proficient in Computer skills that includes Microsoft Office i.e. Word, Excel & Power point in OS Windows and Mac platform; Basics of Adobe Photoshop and Illustrator; Scansnap, Evernote, Paperless & IOS.

References:

• George Cadle - PCM El Segundo CA, Adobe Champ 1-800-***-**** Ext 55571 310-***-****

• Rolando Robles – PCM El Segundo CA, Credit Supervisor 310-***-****

• Donna Degaglia - PCM El Segundo CA, Inside Sales Rep 1-800-***-****

• Julie Clark - PCM El Segundo CA, COM Manager 514-***-**** - Based In Canada

• Christian Quilisch - PCM El Segundo CA, Product Manager Curator 310-***-****

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