GUY SINDJOU

** ****** **** *****

Silver Spring, MD

202-***-****

TECHNICAL SKILLS

Extensive experience applying SDLC (waterfall, and agile methodologies) - Strong business process transformation, business intelligence, and trending analysis in telecommunication, transactional, and disability claim processing- Experience in multiple process re-engineering projects - Work experience with private and government agencies - Strong analytical and problem solving ability – Scheduling and running of technical and management status review meetings and JRD sessions – Ambiguity and consensus building - Excellent verbal, written, communication and presentation skills - Demonstrated expertise in planning and program execution - Demonstrated experience applying standard processes in integrating large scale software systems with high quality customer service, while managing third party vendors.

SKILLS

Requirements analysis and management; ERP Implementation; Dynamics AX; Identifying opportunity to improve business processes; Traceability Matrix; SDLC; Gap analysis; trend analysis, Service Level agreement (SLA); RFP; measurement planning, collection, analysis and reporting; Budget planning and management; Use Case scenario; Process Engineering/Business process modeling; CMMI; General management – Leadership; Deployment management; Telecom Functional Architecture; Telecom circuit provisioning and systems design; Project management; PHP; MYSQL, SQL reporting; HTML; CSS

TOOLS

Rational ClearQuest, Quality Control, DOORS, Smart Draw, ReqPro, Siebel, Hyperic, CACTI, F&E, COEP, Lucent’s Actiview, NSPM, ASRM, EPT, Telcordia’s Xpercom/Xng. Lucent’s Work Flow Manager, a task modeling tool. Microsoft Visio. MS Project. MS Excel, MS Word, MS Access. DWDM, SONET, Frame Relay, ATM, IP.

Work Experience

Hargrove Inc September 2012 - September 2015

Business Analyst

Managed a portfolio of 6 systems (Exhibitor graphics approval workflow system, Shipment tracking system, eCommerce of exhibitor goods, procurement system, Label printing system, work order system) using ALM and SLDC. Participated in the implementation of the new company’s ERP integration. Responsibility included:

•Organizing and managing key end-to-end business process work streams by coordinating across multiple organizations and writing project work plans.

•Creating and managing project plans and schedules for new systems and system upgrades.

•Managing the business process and system re-engineering of the company's Exhibitor graphic approval workflow system.

•Applying agile and waterfall methodology for SDLC

•Implementated a new shipment tracking system to facilitate visibility into exhibitor shipping goods from warehouses to show sites.

•Using SQL reporting to generate adhoc reports for analysis to allow formulate better requirements

•Assisting business units in the preparation of business process mapping, work flows and departmental procedures.

•Translating business requirements into functional and technical requirements.

•Identified metrics, gaps, friction points in current state, potential areas of opportunity/improvement

•Developed As-Is and To-Be business process designs, which defined how the company would do their business after a new system implementation

•Conducted in-depth root cause analysis of strategic issues and their root causes

•Researching, evaluating, and recommending systems and software to satisfy the organization’s business requirements.

•Analyzing applications, solutions and other options to determine applicability to satisfy requirements.

•Wrote the RFP for the company's current Dynamics AX implementation

•Worked in the implementation of the Dynamics AX ERP systems doing configuration, modification, setup, user documentation creation, process development, and testing for the procurement, fianancial and project accounting modules.

•Developing and maintaining end user documentation.

•Managed in-house and outsourced developers working on simultaneous system development efforts.

Iron Data Corporations March 2011- March 2012

Business Systems Analyst

•Performd requirements analysis, business process re-engineering, usability and 508 compliance activities supporting the development of the Social Security Administration’s Disability Case Processing System (DCPS) using an iterative SDLC methodology environment.

•Accurately identified, documented, and tracked functional and non-functional business requirements using Requisite Pro.

•Developed detailed system specifications document (DSS) by using and contributing to artifacts such as the user interface specification (UIS), use cases, business process flowcharts, and logical data model (LDM).

•Designed, validated, and performed trade-off analysis of to-be business process models.

Harris Corporation December 2007- January 2011

Systems Engineer

•Duties supporting the U.S. Department of Commerce, Bureau of the Census Field Data Collection Automation (FDCA) Program.

•Participated in requirements development by collecting system and user functions by means of investigation. Identified, documented, baselined, and managed over 200 requirement specifications, and business process models of the telecom, security, facility, and deployment segments of the FDCA system in a CMMI level 2 environment.

•Requirement tracking and management was performed using DOORS.

•Developed use case scenario, and designed business process models for the deployment of FDCA HHCs and SDs.

•Performed systems verifications to demonstrate that FDCA requirements have been accounted for in the FDCA design artifacts.

•Managed closeout of past due change requests by researching each CR and providing assistance to close them out. Managed the resolution of over 500 CRs.

•Participated in technical activities and documentation of technical and management status review meetings (SRR, SDR, PDR, CDR), integration and issuance of requirements documents, trade studies, tech memos, and CDRL deliveries.

•Responsible for business intelligence planning, analysis and reporting for the FDCA program.

•Collected engineering data from multiple sources, reviewed, identified new or modified candidate metrics, established objectives / targets for future reports, and recorded findings using a Project Engineering Management (PEM) tool.

•Work in the network operation center (NOC) where I proactively monitored, fault identified, and escalated network and servers performance problems within 10 minutes of their occurrences using Hyperic and CACTI.

•Ensured performance reports are delivered to customer on time. Ensured FDCA infrastructure exceeds 99% inherent availability.

Verizon March 2000 - August 2007

Principal Engineer, Sw

•Managed a portfolio of several systems that supported the provisioning of DWDM, TDM, SDH/SONET, Frame Relay, ATM, IP, MPLS networks, with the responsibility of implementing system upgrades or building new systems using the waterfall methodology of the system development life cycle SDLC.

•Performed requirements gathering, analysis, and documentation.

•Scheduled and conducted joined requirement development (JRD) meetings.

•Developed use case scenario and business process models using various tools including UML task modeling tools like Lucent's Workflow Manager (WFM), and flowcharts with Visio.

•Performed business analysis to uncover opportunity for process improvement.

•Developed and managed system deployment.

Manager Systems Planning, Architecture, Design And Implementation

•Managed team responsible for developing and implementing engineering business processes and process improvement, and the design and implementation of new systems and systems upgrades used in the provisioning of DWDM, TDM, SDH/SONET, Frame Relay, ATM, IP, MPLS networks, using the systems development life cycle SDLC. Portfolio environment of systems included Order Entry, Alcatel-Lucent Order Management, SIEBEL ERP, Telcordia circuit design, ASR, Wavelength assignment system, network planning.

•Conducted business analysis meeting to identify areas of systems improvement using business intelligent tools.

•Identifyed opportunity to improve business processes

•Managed training requests, designed training material, and implemented training on provisioning systems.

•Managed budget associated with capital and routine systems improvement.

•Interacted heavily with internal clients and third party vendors such as Telcordia, Alcatel-Lucent, Tekelec, Opnet, to perform testing and evaluation of software solutions against requirements.

•Worked closely with third party account managers, to develop solutions to fit business needs, and implement the integration of business application COTS software to the operation support system (OSS).

•Drafted and negotiated yearly maintenance contracts with vendors.

•Performed performance evaluations, career development feedback, and awards and recognitions as required.

Interim Manager Network Engineering

•Managed business process engineering and re-engineering of the provisioning of the DWDM, TDM, SDH/SONET, Frame Relay, ATM, IP, MPLS networks using Visio, task modeling with Lucent's WFM, and use case scenario.

•Managed training related to order entry, circuit design, local access service requests (ASR), and Operations (Installation and testing).

•Managed data integrity issues associated with provisioning systems.

•Managed teams as big as 9 business analysts.

•Performed performance evaluations, career development feedback, and awards and recognitions as required.

Network Specialist

•Worked on a special 2002 Verizon GNI executive key objective, “Implementation of a Network Survivability Plan”.

•Developed a strategy proposal for implementing the sizing of GNI message trunks for survivability.

Network Specialist

•Developed engineering business process and process improvement using Visio, task modeling with Lucent's WFM, and use case scenario.

•Business processes developed included circuit design (T1, T3, STS's, SS7, Trunks for data and voice, Optical OCN's circuits), access service request (ASR) with LEC/partners, design using Telcordia’s XPERCOM/XNG, Lucent’s NSPM, INC, and ConnectView, order management using Lucent’s Avtiview OM, and ASR using Lucent’s Actiview ASRM, and TBS, and system related processes.

•Developed training material and performed training for all teams within the engineering group.

Qwest Communications September 1999- March 2000

Network Designer

•Performed circuits design, and order management from order validation to circuit turn up of the following products: dedicated Internet, Frame Relay, and ATM.

National Science Foundation May 1999- September 1999

Research Engineer

•Performed research activity on Total Life Cycle Design and Evaluation of the Environmental Effects and Associated Costs for Household Appliances and Information processing Devices.

EDUCATION

•Graduate Certificate in Business Administration – January 2006

Georgetown University. Washington, DC. USA.

•M.S. Systems Engineering – May 1999.

Virginia Polytechnic Institute and State University. Blacksburg, VA. USA.

•B.S. Electromechanical Systems Engineering – May 1997

The University of the District of Columbia. Washington, DC. USA

HONORS AND AWARDS

•Other Honor or Award - 31-DEC-06 Verizon Business Ovation Aware

•Other Honor or Award - 30-NOV-01 Employee of the month

•Other Honor or Award - 30-MAR-01 Special recognition for SW implementation

•Other Honor or Award - 12-MAY-00 VERIZON GNS 2000 Winner's Circle.

PUBLICATIONS

•Effect of Waste on End of Product Life Cycle - White Paper - 11/17/1999

•National Science Foundation Special Scientific Rep Published on the NSF/TOKYO web page at: http://www.nsftokyo.org/ssr99-19.html

LANGUAGES

•French

•Native Language, Translator, Teacher

•Proficiency Levels: Speech - High, Reading - High, Writing – High

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