NITIN PRASAD, PMP, MBA

Phone: +1-647-***-****, Email: acshw9@r.postjobfree.com

A results focused, highly experienced project management professional (PMP certified) with 15+ years of business (People, Process & Technology) experience in leading teams globally. Working and consulting for large, dynamic organizations performing project management. Significant experience handling stakeholders, executives & senior management professionals. Successfully handled offshore teams in delivering projects to specifications and expectations.

Project Development/ Management

Agile, Waterfall, Iterative Methodologies

Project/ Program Management Life Cycle (PMLC)

Software Development Life Cycle (SDLC)

Business-IT Alignment

Requirements Gathering

Client Relations/Mgmt

Management of Cross Functional teams

Service Management

Process Consulting

P & L Responsibilities

Business Process Management

PMP/PMI Processes

Regulatory environment

Integration Projects

COTS Solutions/ Implementations

TECHNICAL EXPERIENCE

Database

: Oracle, MS SQL

Languages

: Java, SQL, HTML, .Net

Operating Systems

: Linux, Windows

Reporting Systems

: Crystal Reports, Jasper, Pentaho

Web Portals

: Liferay

Development Tools/ Platforms

: BMC Remedy Suite including Remedy Action Request System, Remedy Email Engine, Remedy Flashboards, Remedy Service Level Management, JD Edwards, System Center Operations Manager (SCOM), SAP Solution Manager, HP Open View, HEAT Service Management, JIRA

Project Management

: MS Project, Visio, MS Excel, SharePoint, Documentum, MS Word, MS PowerPoint, Lotus Notes, Carpe Diem, Clarity, JIRA, Service Now

Methodologies

: Waterfall, Iterative, Agile methodologies, JAD

PROFESSIONAL EXPERIENCE

CIBC (GOW/ GOT – Retail/ Wholesale) Mar 2015 – Sept 2015

Senior Project Manager (Release/ Project Management)

Led a strategic product team to enhance/ transform existing release management framework and lead the team to deliver critical releases that impacted both retail and wholesale. Was also tasked with project managing small/ medium complexity projects within releases.

Enhance/ transform current release management operational model and framework

Consult on how to manage a knowledge management platform and common library structure for release documentation

Draft detailed communication plans (meeting agendas, minutes, release dashboard) that address key stakeholders' requirements

Design work plans and schedule impact grids across the release portfolio to identify key schedule issues for reporting, risk analysis/mitigation and escalate further as necessary

Formulate/ design a process to ensure governance over scope is applied at recurring, regular status meetings chaired to an individual scope item or set of scope items

Proactively remove impediments and manage defect reports to closure

Manage all communication to key stakeholders and ensure they are aware of significant changes/impacts in a timely manner from a timeline, cost and a risk perspective

Establish collaborative relationships across multiple business and technology partners, program and project managers

Work with multiple stakeholder groups within complex areas required to balance diverse and potentially conflicting stakeholder interests

Ensure operational criteria are addressed by bringing formal governance and oversight to operability and availability requirements starting at the front-end of the development lifecycle and continuing through to production release

Comply with the system development life cycle (SDLC) and project management methodology (PMLC)

Strategize environment deliveries, code branching, code merges and code drops for various releases and projects

Technical Environment – SharePoint, Microsoft Visio, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, JIRA, Service Now

TD Bank (Wealth and TDCT – Credit Systems) June 2014 – Feb 2015

Senior Project Manager (Release/ Project Management)

Led a strategic consulting team to develop a release management framework and formulated key processes/ framework for 4 pilot pan-wealth programs and credit systems delivery group. Was also tasked with project managing small/ medium projects (both application and infrastructure) within releases.

Develop a release management operational model and framework

Develop a funding model to sustain the release management operations

Develop and manage a knowledge management platform and common library structure for release documentation

Draft detailed communication plans (meeting agendas, minutes, release dashboard) that address key stakeholders' requirements

Establish a process to conduct a release oriented project quality assurance reviews, gating reviews.

Design appropriate tools, templates and metrics to monitor and communicate compliance with release/project task assignments, milestones and overall release status

Design work plans and schedule impact grids across the release portfolio to identify key schedule issues for reporting, risk analysis/mitigation and escalate further as necessary

Formulate/ design a process to ensure governance over scope is applied at recurring, regular status meetings chaired to an individual project or set of bundled projects in an application release

Design a process to proactively remove impediments and manage defect reports to closure

Design a process to manage all communication to key stakeholders and ensure they are aware of significant changes/impacts in a timely manner from a timeline, cost and a risk perspective

Establish collaborative relationships across multiple business and technology partners, program and project managers

Work with multiple stakeholder groups within complex areas required to balance diverse and potentially conflicting stakeholder interests

Ensure operational criteria are addressed by bringing formal governance and oversight to operability and availability requirements starting at the front-end of the development lifecycle and continuing through to production release

Comply with the system development life cycle (SDLC) and project management methodology (PMLC)

Strategize environment deliveries, code branching, code merges and code drops for various releases and projects

Technical Environment – SharePoint, Microsoft Visio, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Carpe Diem

Manulife Financial (Wealth) June 2013 – May 2014

Project/Business Manager (Release Management)

Managed Release & Project Management Initiatives working directly with business stakeholders

Overall management of the release process from baseline environment configuration until post-implementation warranty release

Overall management of release improvement activities across business units and working with business to set targets with respect to time/budget and resources.

Maintain and monitor the release calendar and communicating changes to stakeholders and business partners

Collaborate with business for project release time lines and provide effective solutions for release management activities

Coordination of activities throughout the release lifecycle and keep in the business partners in the loop

Maintain and manage status of the release through management of PMs, Solution Architects, QA Leads, Environment Coordinators and UAT Coordinators

Monitor and update release issues, tasks and risks an share it with business partners

Ensure that issues are prioritized, ownership assigned, and follow-up on root cause resolution

Review and approve post-DCUT Release additions or project changes, from a Release risk perspective (with support from Solution Architects, Technical Leads and PMs)

Coordinate impact analysis of changes/delays to the release process and risk mitigation steps

Plan, initiate, coordinate and monitor off-releases (through change management/ ticketing tools) with Release team and project PMs

Communicate timelines for each release phase, entry and exit criteria, and changes to them

Ensure that Performance/ JUNIT tests for the release are passing, consistent with the changes introduced by the release

Reports Release status to business partners and Executive management

Preparation/ Coordination of Grid preparation by aligning the allocation of resources (external vendors and internal technical folks) with specific tasks in the grid

Capture post-implementation issues, prioritize in collaboration with the business, and report on status

Ensure that post-implementation issues are owned, and followed up to resolution

Manage mainframe & client-server migration

Responsible to get a Sign off from business partner after each release for successful completion.

Adhering to PMLC and SDLC processes

Technical Environment – Lotus Notes, SharePoint, Microsoft Visio, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, ISM

KPMG Feb 2013 – May 2013

Project Manager

Managing the end-to-end delivery of IT initiatives required to maintain business continuity within KPMG across the globe including alarm monitoring systems, email engines, custom Business Intelligence applications and ITSM applications.

Project Managed including assessment, requirements gathering, Use Cases development, implementation, testing, migration and deployment of

oNew implementations – Deploying existing ITIL processes to new member firms, hardware installations, middleware installations and applications

oEnhancements – Deploying new functionalities/ business processes, modifying existing functionalities/ business processes, hardware upgrades, software upgrades and integrating new hardware into the monitoring environment

oIntegrations – Interfaced pan global ITSM applications including BMS Remedy, HEAT Service Management, SAP Solution Manager and HP Open View

Deployed automation solutions for service management business processes with the capability of handling large, critical data

Managing deployment of automated tool configuration using BMC Remedy

Managing vendors/ stakeholders to ensure successful completion of project/ release/ issue resolution activities

Planning weekly/ monthly releases, coordinate the testing with the business clients and resolve any issues / inquiries

Responsible for planning, coordinating, and tracking project/ releases progress including communicating with different groups to make sure resources are available to meet the deadlines

Tracking projects/ releases for schedule and quality variances

Coached and mentored the 2 global vendors on best practices

Managing 2 global vendors including program/ project management and performance/ service review of a team of 15 architects, developers and business analysts to ensure on-time delivery of new features or issue resolution at the required quality

Overseeing all aspects of Change/Release Management including review of Requests for Change, assess impact of change, and lead CAB meetings

Maintaining Change, Release, Configuration, Incident, Problem and Service Level Management processes using BMC Remedy ITSM

Responsible for assessment, requirements gathering, design, Use Cases development, implementation, test, training, and project management for ITIL processes; worked closely with Network and Server Management teams

Auditing Master Service Level Agreement with IT and Vendors

Acting as Change/Release Manager, Incident Manager and Problem Manager

Technical Environment - Visio/ MS Project/ SharePoint/ Microsoft Office/ BMC Remedy Suite/ System Center Operations Manager (SCOM)/ SAP Solution Manager/ HP Open View/ HEAT Service Management

GlaxoSmithKline (Healthcare) Jun 2011 – Jan 2013

Project Manager

Managed the development, integration/ data mapping of GSK’s internal business process automation solutions to ERP & Financial systems including JD Edwards (JDE), SUN Financial System and MFG Pro. Technologies used to build and deploy the solutions were based on the .Net Framework/ Architecture. Worked with business regarding the deployment plan for smooth integration

Managed all phases of projects with up to $1M budgets

Budgeted & forecasted expenditures and tracking them against actual and providing timely update to business leaders.

Provided regular updates to business and suggest business process automation solutions

Was responsible for co-coordinating with technical team and translate to the business regarding the integration plan.

Part of the business team to gather requirements and offer effective/ efficient delivery of projects on time and on budget.

Responsible for managing scope, forecasting and scheduling to ensure optimum resources are allocated for projects

Planned and executed all aspects of the project including scheduling, risk assessment, risk prioritization, risk response strategies, cost/benefit analysis, establishing milestones/final deliverables and overall costs

Ensured alignment of the project to the PMLC and SDLC methodologies using various methodologies including waterfall, iterative and agile.

Responsible for gathering requirements, documenting Statement of Work (SoW) and translating to software specifications according to business requirements

Managed vendors/ stakeholders to ensure successful completion of quality (QA) and configuration activities

Created and optimized PMO processes including end-to-end Project Management Processes, Demand Management, Optimizing Project Assessment Processes, Requirements Management, Resource Management and Project Documentation & Sign-Off

End-to-end delivery of business process automation solutions in a highly regulated industry.

Deployed standard/ bespoke automation solutions for business processes including Travel & Expense, Debit Notes and Advertising & Promotion programs with the capability of handling large volumes of business critical data

Successfully managed an offshore delivery team through mentoring and collaboration.

Currently led, managed and collaborated with cross-functional, multi-disciplinary teams (of upto 10 people) for pan-global multi-site implementations & deployments

Created the Project Charter, Project Management Plan, Communication Strategy and Business Requirement Specification

Consulted with clients to create User Acceptance Testing (UAT) plans

Formulated and launched key PM deliverable templates including project charter, project plan, various PM checklists, MS project schedule templates and implementation plans.

Technical Environment - Visio/ MS Project/ SharePoint/ Documentum/ Microsoft Office/ .Net/ Oracle/ JD Edwards/ SAP/ MFG Pro

Pervazive Apr 2008 – Mar 2011

Project Manager (Telecom Client: Nokia/ Nokia Siemens Networks)

Managed conceptualization, build and delivery of Service Assurance solution with custom developed applications including upstream umbrella network management & alarm monitoring systems and downstream email engines, custom Business Intelligence applications, workforce management systems, change management systems and SMS gateways

Responsibility is to manage expectation from the Business and regularly update them with the progress.

Co-ordinate with business regarding the requirement and plan and forecast the budget and resources

Roll out new strategies and process for business to review for smooth deployment of the application

Managed & forecasted budgets of upto $1.5M to ensure optimum scope management, quality and schedule

Strategized and implemented all aspects of the project including scheduling, risk assessment, risk prioritization, risk response strategies, cost/benefit analysis, establishing milestones/final deliverables and overall costs

Ensured each deployment/ release followed PMLC and SDLC processes

Managed Business teams and stakeholders to ensure accurate requirements gathering and final sign-off on the deployed solution

Accountable for the end-to-end delivery of a self healing, fault resilient Fault Management System including infrastructure within Telecom Operations for NSN with the capability of handling a very large user base and transactions.

Understand the financial metrics of telecom service assurance to interface the umbrella fault management solution to the internal business intelligence/ data warehousing application to report financial metrics of the network operations

Led, managed and collaborated with cross-functional, multi-disciplinary teams for pan-global multi-site implementations & deployments

Created the Project Charter, Project Management Plan, Communication Strategy & internal budgets

Led a 15-person pan-global, cross-functional, multidisciplinary team to gather requirements for a fault management system that would later be deployed globally across multiple sites.

Managed customization of a trouble ticket application for global network operating centers

Developed reporting mechanisms, change management processes and demand & release methodologies to make sure it aligns with the goals of the business team

Managed off-shore vendors to ensure infrastructure uptime which was key to maintaining SLAs for end customers

Experienced consulting with clients for creating User Acceptance Testing (UAT) plans and execution strategies

Set up best-practice processes to present to business to reduce error rates during deployment and user acceptance testing.

Work with business for the final sign-off for the project

Technical Environment – Visio/ MS Project/ SharePoint/ Documentum/ Microsoft Office/ Linux/ Oracle Database/ BMC Remedy Suite/ Apache Tomcat/ Java/ Web Services/ JSP

Collabera Jun 2007 – Mar 2008

Project Manager

Provided customized solutions and pre-sales support to the newly formed IT services and solutions business successfully & launched services to the financial services, technology, communications and media, manufacturing and retail, energy and utilities sector.

Managed budgets of upto $0.5M

Forecasting and managing resources for projects

Prepare project charter and managed all aspects of the project

Managed vendors/stakeholders for budget and schedule buy-in

Responsible for keeping time and budgets on track which resulted in gaining RFPs worth $2M – $4M

Adopted PMLC and SDLC for successful completion of projects through to final sign-off

Launched a strategic consulting service within the testing horizontal that had the potential to positively impact the top line by $2M to $4M

Supported the company’s re-branding effort through collaterals and content

Sole marketing and pre-sales support for the company’s three largest clients

Managed UAT for new implementing projects

Developed and executed go-to-market strategies for key applications

Technical Environment -Visio/ MS Project/ Microsoft Office Suite/ SharePoint/ PowerPoint/Documentum

Dell International Services Jul 2006 – May 2007

Project Manager/ Process Lead Manager

Managed business process re-engineering projects along with associated application deployments. Was a key member of the process consulting team to launch a new line of business in Philippines

Budgeted and managed resources for new process implementations, process enhancements/ re-engineering and presenting them to the business team

Work with business team closely and suggest various methods to adopt PMLC and SDLC methodologies in order to complete the projects on time, budget and required quality

Managed vendors/stakeholders and business teams from accurate requirements gathering stage through to final sign-off

Part of the core business team that launched Customer Care line of business. This included analyzing delivery processes, training processes, tools for delivery of service and reporting processes.

Consulted with global process improvement teams to identify gaps between transitioned global processes and best practice processes and convey it to the business team and initiated and implemented multiple process improvement projects, and then documented improvements.

Understand the cost structure of Dell's back office organization to successfully deliver process improvement projects

Managed and rolled out the Versant project, a global initiative, for Dell’s sites in Philippines. The roll out has been shared among other sites as a best practice.

Managed a customer experience through implementing process enhancement project with a team size of 85-90.

Project execution included taking sample data of current process execution, scrubbing the data to look at gaps, formulating process changes in consultation with delivery and global process teams and revisiting data to confirm change.

Responsibilities also included process analysis and change management.

Technical Environment - Visio/ MS Project/ Microsoft Office Suite/ SharePoint/ Excel / Documentum

Instruments India Oct 2002 – Apr 2004

PCO/ Process Lead

Instruments India is a firm focused on manufacturing pressed components and sheet metal fabrication. Led business process reengineering projects. My role included understanding the cost structure of the organization to successfully implement sales re-engineering and operations related projects/ processes

Re-engineered the sales process to resulting in 10% increase in revenues.

oCreated As-Is model of current sales practices and formulated a To-Be model for increased opportunity throughput

oChanged the responsibilities of sales executives from an “individual contributor” to “team player” model

oDivided the end-to-end sales process into multiple sub-processes; each handled by specialized functional teams so as to increase opportunity throughput

oAdded a learning & development team to continuously train the sales executives on the sales cycle and customer relationship management

Increased profits by 2% by streamlining, improving & optimizing processes

oReduced raw material inventory through accurate forecasting of customer orders enabling us to get better rates from suppliers

oReduced inventory of finished goods through accurate forecasting of customer orders and hence enabling a Just-In-Time shipping model

oReduced defect rate through a change in the plant layout and training employees on production floor

oReduced handling of work-in-progress and finished goods

oReduced transportation costs due to a planned shipping schedule realized from the steps above

Technical Environment - Visio/ MS Project/ Microsoft Office Suite / PowerPoint/ SharePoint

Intertec Communications Ltd. Jul 2000 – Sep 2002

Software Engineer

Intertec Communications Ltd. is a software solutions organization headquartered at Bangalore, India with an office in the United States. Intertec is a publicly held company, traded on Indian stock exchanges. Intertec has matured over the years providing solutions in cutting edge technology areas for global clients like Hewlett Packard, Canon, and Philips etc. Projects here included using COTS tools/ platforms.

Created a prototype for an order management system that helped in converting an inquiry into a contract.

Designed and developed a prototype for a help desk solution called Requisition@Work to streamline the process of requisitioning within the company, which increased productive hours by 10%.

Developed investor relationship management software in consultation with one of the largest financial consultants in India.

Developed an automated system for monitoring and tracking of trouble tickets of an intrusion monitoring application.

Technical Environment - Linux/ Windows/ Oracle Database/ BMC Remedy Suite/ Java/ JSP / MS Suite

Span Infotech Sep 1999 – Jun 2000

Software Engineer

Span is an established software services company involved in the insurance, logistics and software sectors.

Developed a payroll system

Technical Environment - Windows/ Oracle Database/ Developer 2000

Other Experiences

Led the sales and marketing effort of a startup for an ERP platform targeting the SME market. Created a sales pipeline worth approx. USD 300,000 of which I was able to close approx. USD 125,000 in the first six months.

Created a feasibility & entry strategy for IZOD, an international brand of apparel from the house of Phillips Van Heusen, into the Philippines. The brand was launched successfully in one of the premium malls in Makati, Manila with the company subsequently opening 5 more boutique stores in a span of 6 months

As part of InStep, formulated a go-to-market strategy for a Business–IT alignment framework developed by Infosys, a Top 3 IT services company in India. The strategy was accepted within the business unit.

EDUCATION

Masters in Business Administration (MBA)

Asian Institute of Management, Manila, Philippines

Bachelor in Engineering (B.E.) (Electronics & Communication)

Bangalore University

Project Management Professional (PMP) Certification

Currently Valid

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