Makala Yates

**** ******** ***

huntington, WV - West Virginia 25702

Phone: 304-***-****

Cell: 304-***-****

E-Mail: acshvp@r.postjobfree.com

Professional Summary

Detail-oriented,extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience.<font style="line-height: 1.5;"> Technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. </font><font style="line-height: 1.5;"> Customer Service Representative focused on resolving user software inquiries across a variety of platforms seeking to bring outstanding technical knowledge to a rapidly growing startup. </font>

Skills

Analytical and critical thinker

Customer service expert

Fast learner

Skilled multi-tasker

People Person

Skilled at mediation

Work History

July 2007 to September 2007

Walmart Wise, VA

Sales Associate

Helped Customer find products and prices. Kept my are clean and answered phones.

September 2007 to January 2008

Heritage Hall Wise, VA

Housekeeping

<br>Cleaned rooms and work areas.

August 2013 to December 2013

Sykes @ Home Wise, VA

Customer Support

Managed call flow and responded to technical support needs of customers.

Resolved customer issues in a clear, courteous and straightforward manner.

Identified and solved technical issues with a variety of diagnostic tools.

Created cases and claims for damaged, lost or displaced packages.

Resolved problems with malfunctioning products.

Followed up with clients to ensure optimal customer satisfaction.

Activated accounts for clients interested in new services.

Remained up-to-date on the latest technologies and solutions applicable to company products.

Maintained high departmental standards for quality and productivity metrics.

Worked closely with team members to meet or exceed all customer service requirements.

Used ticketing systems to manage and process actions taken.

Education

2007 Coeburn High School Coeburn, VA

GED

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