Customer Service Manager
Resume:
Covering letter.
Dear Sir/Madam,
I am confident that I would be a great addition to your team.My resume that highlights
my ability/knowledge/ 9 years expertise in area of Customer services & Import/Export documentation.
I am excited about the change and the ability to help your company succeed. As you check the attached resume of mine, you will find the specialization in both Customer services as well as documentation.
Thank you in advance for your time. Please do not hesitate to contact me if you have any questions. I would appreciate the opportunity to review my qualifications and specialized areas in more detail and will contact you immediately after your response.
Sincerely,
Jitendra kumar.
Asst. Manager.
Sea Export Customer Service
WINAIR INDIA LOGISTICS PVT LTD.
JITENDRA KUMAR
B-9, PULPRAHLADPUR, NEW DELHI 110044
acsho9@r.postjobfree.com
CURRICULAM VITA Jitendra Kumar
CAREER OUTLINE Preference Location Delhi
Insightful experience of 8 years in the areas of operation division, overseas coordination customer service desk (Logistics). Experience in Ocean import Operation, Documentation and overseas coordination for import section, executing track record of shipments, and steam shipping line work flow for India based shipment. I want to excel in the field of cargo management and I want to obtain a responsible position in a company where my knowledge and proficiency will allow me the opportunity for growth and development of the company
CAREER CONTOUR
Winair India log. P. Ltd Export Customer Service From Jan 2013 to till yet
Job Responsibilities
Day to day co-ordination with overseas agent as well as local customer
Dealing with customer’s complaints & provide satisfactory solutions.
Handling FCL /LCL Nomination shipments
Handling Co-loading & Air shipments as well.
Taking approval of the shipment from cnee & update them timely manner.
Getting stuffing confirmation from Operation Dept. / CHA & sending to customers.
Arranging docs for Bl purpose
Getting loading confirmation from line / CO-LOADER & update to SHIPPER.
Solving problems related to release MB/L.
Filing SI online to Carrier
ACD Filing to USA Custom for US sector.
ISF Filing to USA Custom.
Getting the payment status of the container
Sending pre alerts to the agents & Consignee at destination
Day to day documentation procedures for export coordinating with overseas agent
Co-ordination with the customs clearance executives & looking after bill of lading work with shipping lines.
S.R. K. Fright Movers Import Customer Service From mar. 2012 to Dec.2013
Job Responsibilities
Tracking of import consignments & Ensures timely collection of delivery orders from shipping lines against shipments.
Taking care of Cargo Arrival notice (CAN) dispatch to clients well in time.
Attending day –to-day mails/queries sent by customers and updates them properly regarding IGM details/ Arrival.
Correspondence with clients and overseas counterparts regarding freight issues/Telex massages & Free Time’s.
Communication with POL/trans-shipment point and rail operators for urgent movement / CNTR Sailing.
Forward the request (manifest as per HB/L) to proper desk at POD (port of discharge).
Inform customer / POL & ICD regarding long idle shipments and follow up with. customer / custodians for evacuation of loaded CNTRs frequently and discuss it with reporting manager on fort night basis so that necessary step/action could be taken well in time
Ensure sending Idle Notices to consignee & custodian as per guidelines in Long Idle Procedure and keep their records properly.
Keep track of potential long stay and idling units based on the responses from the consignee and the nature of the cargo (particularly low value cargo)
CMA-CGM Agencies (i) Pvt. Ltd Import documentation From Jun. 2007 to Mar.2012
Key responsibilities / highlights
To Correspondence with clients and overseas counterparts regarding freight issues, telex massages, Queries on free time applicable / movement of containers & update call closure report to Mumbai.
To Check and release the Security Draft to customers after collection due payment if any detention+ damage + repo.
Prepared and follow up with SHIPPER / destination agents for the import long standing “IDLE” List i.e. list of un-cleared containers ( lying More than 21 Days ) at the different locations in north region & forward to HO.
Released the Delivery Order to clients after verification all relevant docs and payment and take care of D/o counter.
Prepared the invoices detention + Haulage in accordance with terms. Or as per line tariff and issue to client by mail.
Account closed by the month of end and updates the same to our Mumbai team.
Provided the status of Import shipments along with required data i.e. GIM / rail movement / road movements / arrival notices / debit notes to clients (CONSIGNEE /CHA/FORWARDER)
Advised customers on status of their queries if any at the Import/Audit/Counter
Desks and guide accordingly.
Master Marine Services Pvt. Ltd. Documentation executive Dec. 2004 - May 2007
Key responsibilities / highlights
We provided survey cum operation services to the world’s famous shipping lines as Maersk’s, MSc, Cma-Cgm, Hapag –Lloyd, OOCL, HANJIN, PIL, and Trans World and Samsara etc.
I handled CLP ( Cargo Loaded Plan ) (export)
I prepared survey report of shipping lines as a Gate-in /Gate –out, Container Stuffing / De-stuffing etc. in excel and provided to concern shipping line
I handled all activities by online. I prepared import, export train summary and updated in system.
Professional Qualification:
EMBA (Executive Master In Business Administration) from DIMS (Delhi Institute of management Studies) in 26 July 2012
DCT (Diploma in computer Technology) from Rajasthan in July 2003.
Academic Qualification:
B.A.(Graduation) from Rajasthan University in 2003.
12th Passed from Rajasthan Board in 2000
10th Passed from Rajasthan Board in 1998
TECHNICAL SKILLS Basic Knowledge of M.S. Office ( MS World, Excel, Power Point.)
Internet Surfing and Basic of hardware.
Language:- Hindi and English
HOBBIES:- Listening Music & Making Friends. Net- Surfing. Drawing and singing.
KEY STRENGHTS:- Hard working, positive attitude, social able, responsible, Soft Spoken, Friendly &
Good at teamwork, keenly interested in challenging assignment and always work With sincerity.
PERSONAL CREDENTIALS:
Father’s Name : Lt .Mr. Daya Chand
Date o Birth : 04th December 1983
Sex : Male
Marital Status : Single
Religion : Hindu
Contact Number : 989*******
Email : acsho9@r.postjobfree.com
Address : B-9, UGF, Flat No.1, Pulprahladpur, New Delhi - 44
Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Submitted in confidence
Place Delhi Signature
Date ( Jitendra Kumar )
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