Shirley Oshea

***** *. *********** ****. *** City, AZ 85351 acshi5@r.postjobfree.com

623-***-****

Professional Administrator

Over 20 years’ experience in Office Management and Customer Service in the Manufacturing Industry. Excellent skills in accounting, scheduling, organizing, communication. Attention to detail and highly motivated. Initiative to prioritize projects, multi-task and achieve results independently. Meet time-sensitive deadlines and maintain confidentiality. Strong professional background interfacing with diverse groups and all levels of management personnel.

Areas of expertise

Budget processing, business planning, and related planning functions. Develop computerized spreadsheets,

Databases to support property management functions. Track department budgets. Organized

and manage projects and activities, including employee meetings and events. Managed 85 employees.

Focus on Corporate area, Accounting, files, records, supplies and building equipment.

Excellent verbal and written skills in preparation of letters, memos, reports and presentations.

Proficient in Microsoft Word, Excel, Outlook, Windows NT.

Professional Experience

Immanuel Campus of Care – Peoria, AZ 2013-present

Care Facility

Business Office:

Accounts reciveable

Collections

Claim Processing

Manager over the Residents Trust

Receptionist:

Prepare facility for the fire alam directives.

Resident trust responsible for balancing daily,nightly, and weekend cash box.

Resident trust responsible for counting and preparing weekday cash for distribution to residents.

Answer multiple lines.

Answer all questions and direct proper calls to proper departments.

Direct vistors to their family members or departments.

Prepare spreadsheets for maintenance.

Disperse incoming mail

Handle all incoming packages

Control TFS West – Phoenix, AZ 2005 to2012

Facilities Management Company

Administrative Assistant: to (5) Project Managers for several local Malls, dispatch calls to the project manager when there is a problem at the malls regarding plumbing, electrical, HVAC, and roof issues. Also handling calls to the vendors.

Maintain organized files for Project Manager(s) correspondence, records, client issues and followed up on pending matters.

Assist in the formation of the department’s budget processing, business planning, and related planning functions.

Worked with Accounts Receivable for collections on the larger accounts that need immediate resolution regarding payment.

Produce a variety of correspondence, reports and presentations using the appropriate office equipment and software.

Prepare and process incoming invoices for Urban Villages.

Develop computerized spreadsheets and/or databases to support property management functions as needed.

Special projects/duties for management as assigned.

Research issues with purchase orders and invoices.

Answer and screen incoming telephone calls.

Accuracy & Attention to detail

Inter-departmental Collaboration

Work on Aging and resolved unpaid balances

Follow up with managers on any authorizations I have not received to bill current invoices.

Ensured that invoices were processed on time with accurate attention to detail and accuracy.

CARQUEST- Phoenix, AZ 2003-2005

Customer Service Dispatch –

Employee cross-training

Billing and Collections

Invoice & reimbursement submission

Trained new hires and associates on software applications and procedures

Collected current and past due balances from vendors and submitted claims.

American Express- Phoenix, AZ 2002-2003

Customer Service Representative – Accuracy & attention to detail

Billing and Collections

Fraud Department helping customers understand what Fraud really is and means to them.

Sales

Received approximately 100 calls per day.

Ping Golf Incorporated- Phoenix, AZ 1982-2003

Manager

Proactive management of 85 employees.

Schedule and assist with meetings and conference rooms.

Excellent verbal and written skills in preparation of letters, memos, reports and presentations.

Proficient in creation and tracking of departmental purchase requisitions.

Work with Interview candidates to prepare agenda, provide information, and schedule interview.

Skilled in preparation of travel arrangements, Visa’s, Passports, and related services.

Company Notary with comprehensive knowledge of legal and patent documentation.

Work with Management to track department budgets.

Verification and completion of expense reports with accounting on problem resolution.

Accurate preparation and submission of employee timesheets. Track and maintain petty cash fund.

Focus on working with suppliers & vendors to reduce expenses related to travel and company purchases.

Working with Accounts Receivable for collections on the larger accounts that need immediate resolution regarding payment.

Commended for continuously changing directions to meet the needs of the company.

Training/Education

Company sponsored education and training. Management Workshop I & II 2003,

How to Handle People with Tact and Skill, the Performance Evaluation Connection, Leadership Skills,

Disability Awareness, Harassment the No Zone for Supervisors, the Value of Diversity

Administration of Compensation in Base Pay System, Rio Salado Customer Service 16 credits

Contact this candidate