SUMMARY

:

More than *.* years of experience in IT Industry with Strong CRM expertise

Exposure to all steps of project life cycle such as High Level Design,Technical Design, Development and Unit Testing, Production Migration, Support.

Thorough understanding and hands-on work experience of different Siebel verticals.

Expertise in Siebel configuration and worked on the same for the last 86 months.

Hands on experience on implementing Siebel Consumer Goods,Siebel Loyalty,Siebel Utility,Siebel Public Sector,Siebel Marketing and Siebel eCommunations.

Core technical expertise Siebel tools and Siebel Configuration .

A very brief introductory knowledge in EIM.

Experience in developing workflows for siebel application, eScripting and SQL

Highly motivated, Organized Team player with excellent analytical and communication skills.

Has experience of leading the team in critical situations, delegating responsibilities, assigning tasks, debugging critical technical issues, handling Customer initiatives and dealing with Siebel experts from Oracle about different critical issues.

Effective communications liaison among project team, creative and resourceful, problem solving with excellent decision-making capabilities.

Thorough understanding and working experience of different Siebel verticals, Siebel 7.8,8.0,8.1.1,8.2 versions and Siebel repository objects.

Extensive knowledge of Loyalty,Consumer Goods and eCommunications domain.

Having enough experience in training people on Siebel Configuration

Technical Skills:

Area

Skills

Applications

Siebel 7.8, Siebel 8.1.1

Siebel Verticals

Telecommunication, Energy, Consumer Goods

Siebel Modules

Siebel Power Communication, Siebel Loyalty, Siebel Marketing, Siebel Public Sector, Siebel Consumer Goods, Siebel eEnergy

Siebel Skills

Siebel Configuration, eScripting, Workflows,

Additional Skills

Has experience of leading the team in critical situations, delegating responsibilities, assigning tasks, debugging critical technical issues, handling Customer initiatives and dealing with Siebel experts from Oracle about different critical issues. Has also taken technical interviews of different resources for recruitment.

Operating Systems

Windows 2000 Professional, Windows XP Professional

Programming Languages

Basics of C,C++, Java and PL/SQL

Databases & Related Tools

Oracle 9i, Toad, SQL Developer,DB2

Other Utilities

MS Office

Trainings and Certifications:

Salesforce.com Certified Administrator (ADM 201).

In house training attended on Siebel Core Call Center, Siebel Loyalty, Siebel UCM

Professional Experience:

Project 1#

Client: Duke Energy October 2013 to till date

Organization: Accenture Services Private Ltd

Role: Senior Siebel Developer

Project Description:

Based in Charlotte, North Carolina, Duke Energy owns 58,200 megawatts of base-load and peak generation in the United States, which it distributes to its 7.2 million customers. Almost all of Duke Energy's Midwest generation comes from coal, natural gas, or oil, while half of its Carolinas generation comes from its nuclear power plants . Duke Energy decides to implement CRM solutions using Siebel application for its customer.

Responsibilities:

Actively involved in analyzing requirement with client partners to better understand the business needs

Responsible for Siebel Configuration, design, development and on-time delivery of the solution.

Responsible for codes reviews and proper documentation

Resolved customer issues on-time and communicated the same to customers effectively.

Developed a new tool for batch job monitoring.

Created a work flow, new view to invoke and monitor multiple batch jobs, also added filter to process only relevant records and show the number of records processed, failed and the job invocation time in UI. The filter for different batch jobs can be changed from the UI without Siebel repository change. Thus reducing a huge amount of effort.

Wrote a macro to load data directly to siebel application and optimized the time taken for creating test-data

Handled end-to-end testing and provided support during go live.

Engaged clients, other vendor partners and team members in knowledge transfer session and learning sessions, which helped in smooth transition in production environment.

Published a whitepaper about invoking and monitoring batch jobs in Siebel and appreciated by client.

Configured and monitored workflows and handled performance issues for resolving multiple critical bugs.

Created custom Business Services through eScripts and followed the best practices suggested by oracle.

Involved in UAT sessions, including on spot bug-fixing and end-to-end support.

Environment: Siebel Energy 8.1.1, Unix, Oracle, SQL Developer

Project 2#

Client: Starbucks Coffee Company July 2012 to August 2013

Organization: Accenture Services Pvt Ltd

Role: Senior Siebel Developer

Project Description:

Starbucks implemented Trade Promotion Management using Siebel consumer goods Application. The Promotions and claims were captured in siebel to manage their sales data and to improve future sales for their products to the end customer. Project was implemented in agile methodology.

Responsibilities:

Worked as an offshore onsite-coordinator to maintain the delivery from the development side. Designed and customized siebel Workflows, which was used throughout the application

Actively involved in requirement analysis phase with client partners to understand exact requirement and map them to design documentations.

Followed agile development methodology and delivered story boards in a stringent timeline and participated in scrum meetings.

Efficiently delivered R1 phase of the project within record 10 days of time under stringent delivery timeline and much appreciated.

Handled delivery of R2 and R3 phase of the project also within stringent timeline efficiently.

Worked on a requirement to show a colored label (red/green) depending a promotion meets the required criteria or not. (This was greatly appreciated by client)

Worked on a requirement for sending email alert from siebel to customer for an upcoming promotions

Worked in siebel browser script to popup various alert messages for different triggers and also designed and created a custom business service to be called from browser scripts.

Led the team in critical situations, delegated responsibilities and delivered quality work within stipulated timeframe complying with oracle best practices and standard.

Managed defect tracker, assigned defects to team members and interacted with testing team from development side.

Was strongly involved weekly status calls and fit gap analysis with client explaining the technical details and product limitations

Wrote browser and server eScripts and developing custom business services for multiple requirements.

Managed siebel service requests raised during the project proactively and maintained SR list for entire project cycle.

Thoroughly worked with Oracle subject matter experts in code review and performance enhancement process

Worked for defect analysis, bug-fixing and end-to-end support.

Unit tested all the modules and also prepared test script

Reviewed work flow, code for performance enhancement and suggested the solution according to the best practice

Environment: Siebel Consumer Goods 8.1.1. Windows, Oracle,TOAD,SQL Developer

Project 3#

Client: Department for Works and Pensions, UK October 2011 to June 2012

Organization: Accenture Services Private Ltd

Role: Senior Siebel Developer

Project Description:

DWP (Department for Work and Pensions UK) is a platinum client for Accenture. This project started from 2005 and the application is running on Siebel public sector 7.7 under Health and Public Services domain. It maintains the list of customers who are eligible for pensions and resolves all the cases related to their pensions. It is in application maintenance phase and Accenture is responsible for resolving all the issues.

Responsibilities:

Checked port sniffer logs, XML requests and responses coming from external interfaces through integration backbones.

Configured siebel workflows with error handling mechanism.

Wrote eScripts and called and technical design documents.

Created siebel integration objects and datamaps.

Performed detailed requirement analysis, bug fixes and was provided support.

Unit tested all the module, also prepared test scripts and test logs.

Worked on BC user properties, pre defined queries, applet user properties, and application user properties and data validation manager.

Involved in creation of screens, views, applet business component,

Created and configured link, multi value groups, multi value links, dynamic pickslists, static picklists, static and dynamic drilldown.

Reviewed codes and workflows for performance enhancement and suggesting the solution according to the best practice

Environment: Siebel Public Sector 8.1.1,UNIX, SQL Developer, Oracle

Project 4#

Client: Farmers Insurance Limited October 2010 to July 2011

Organization: Cognizant Technology Solutions

Role: Siebel developer

Project Description:

Farmers Insurance is a huge US based insurance company and this project dealt with all the different requirements based on Customer initiatives.

Responsibilities:

Configured and monitored siebel server components, including changes in parameter and log levels.

Performed server administration role, including setup of local db for entire dev-team

Administrated servers and also included refresh of siebel srf files etc.

Set-up the log level parameters to extract desired log files for debugging needs

Changed siebel server parameters to maintain performance.

Analyzed requirements, provided bug fixes and end to end support

Maintained/updated Oracle service request (SR) list and liased with Oracle SMEs.

Wrote custom business services and escripts following best practices.

Reviewed codes and workflows for performance enhancement.

Did peer review and discussed about the best practice to be followed for coding.

Worked on user properties, pre defined queries and data validation manager.

Involved in creation of screens, views, applet business component, page tabs.

Involved in creation of link, multi value groups, dynamic pickslists, static picklists, static and dynamic drilldown.

Transferred the knowledge among development and testing team. This included providing training for the team members.

Environment: Siebel Marketing 8.0,DB2, TOAD

Project 5#

Client: Etisalat Telecom September 2009 to September 2010

Organization: TechMahindra Ltd

Role: Senior Siebel Developer

Project Description:

Etisalat the telecom giant of U.A.E was planning to launch the telecom sector in India, and for its operations it used Siebel Partner Management for the entire transactions of secondary, territory sales. They were also planning an incentive and commission program with Siebel Loyalty to provide their distributors, retailers etc of Etisalat commission and incentive upon reaching sales targets every month.

Responsibilities:

Team lead and single point of contact for siebel loyalty module

Was actively involved in requirement analysis phase with client partners to understand exact requirement and mapped them to design documentations.

Created commissioning and loyalty module designs including high level design and technical specification for entire Loyalty implementation.

Developed a solution to import commission transactions from staging database to siebel loyalty application using siebel business service and EBC on click of a button.

Published a whitepaper about member eligibility for promotion enrollment.

Ran loyalty transactions for fetching commission and loyalty points.

Designed how the system will function and modes of running transactions including running batches, setup of loyalty components etc.

Extensively worked on gathering data from different systems including partner management and then setup of loyalty members accordingly.

Did setup of loyalty program, loyalty promotions, tiers and worked extensively on loyalty members.

Created transaction attributes, member attributes to calculate the external data and run transactions to allocate points.

Wrote eScripts to implement custom code functionality, which included creation of client business services as well.

Did configuration of screen level and view level changes.

Was involved in movements from various environments i.e. development to testing and UAT environments.

Did unit testing of modules including preparation of unit test script and unit test logs.

Designed and wrote test scripts for siebel Loyalty and commissioning module.

Configured and monitored siebel workflows.

Was involved in analysis of defects, bug fixing and end-to-end support.

Reviewed codes and workflows for performance enhancement.

Environment: Siebel Loyalty 8.0, TOAD, Oracle, SQL Developer

Project 6#

Client: New Zealand Telecom September 2008 to August 2009

Organization: TechMahindra Ltd

Role: Siebel Developer

Project Description:

Retail New Zealand Telecom was the main and biggest telecom company, which dealt with about 90% of telecom order in New Zealand. RNGT project was about handling all order management, assure and trouble ticket management and service request management journeys of New Zealand Telecom.

Responsibilities:

Worked as a siebel developer for configuration team

Created RCR jobs and monitored errors for recurring jobs to take place.

Extracted log files from siebel server for defect analysis, set server parameters and restarted siebel server.

Created applet level, BC level and application user properties to achieve requirements with less coding.

Involved in creation of screens, views, applet business component, also involved in creation of link, Multi Value Groups, pickslists Dynamic, Static picklists, static and dynamic drilldown.

Configured Siebel workflows with added error handling mechanism.

Worked on end to end support involving multiple components from different companies

Did analysis, bug fixing and end-to-end support.

Wrote eScripts in applet and BC and application level.

Developed client business services and tools business services.

Managed the defects using QC.

Environment: Siebel 8.1.1,TOAD

Project 7#

Client: British Telecom October 2007 to August 2008

Organization: TechMahindra Ltd

Role: Siebel Developer

Project Description:

ONE SIEBEL team which supported all Broadband,PSTN and other orders placed by customer to BRITISH TELECOM.

Responsibilities:

Worked as a siebel developer

Involved in creation of screens, views, applet business component,

Involved in creation of link, Multi Value Groups, pickslists Dynamic, Static picklists, static and dynamic drilldown.

Configured Siebel workflows with added error handling mechanism.

Did analysis, bug-fixing and end-to-end support.

Wrote eScripts including custom business services.

Managed the defects using the internal defect-tracking tool.

Delivered numerous important user stories for the last 15 releases

Provided end to end support involving many other components from different companies

Environment: Siebel 7.8,Oracle, SQL Developer

Educational Background:

Master Of Computer Applications from University of Calcutta 2007

Bachelor of Computer Science (Honours) from University of Calcutta 2004.

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