Sr. Project Manager

Area of Focus: Information Technology

Strengths include:

Having 10+ years of experience as project / program manager in onsite/offshore delivery model.

Highly accomplished and goal-oriented Resource Manager with proven record of accomplishments. Managed complex IT projects for 80+ onsite/offshore resources at a time 6M+ dollar value of budget.

Expert in pre-sales activity of SOW, rate negotiation and keep balance in blended rate. Won multiple project / engagement in ING, Ameriprise & FedEx Services client.

Worked effectively as supplier manager as secondary role apart from client program/project manager.

Effectively managed multiple projects & program using Waterfall & Agile Methodology.

Demonstrate expertise in planning, executing, and controlling the projects’ development and delivery.

Leveraged strong ability to maintain high levels of standards, synthesize clearly articulated messages, and meet uncompromising deadlines.

Possess high degree of technical competency and proficiency in translating technical contents for a non-technical audience.

A complete hands-on experience of end to end program/project management using Clarity & SDLC.

Expert in Annuity & Life insurance (Vantage-One CSC product), Retails, Online Shipping & Health Care projects & program management.

Expertise in managing large, inter-departmental development, enhancement & production support projects, as well as supervising staff involved in the project

Effectively managed the Statement of Work and provide status to client sr. leaders.

r Professional Experience

CVS Health § Dallas, TX, USA

Sr. Project Manager Jun 2015- Present

End-to-end Project Management for Data Warehouse migration projects from Tera Data Legacy (TDL) to Enterprise Data Model (EDM) with more than 25 members including core & cross functional teams.

Complete end to end project management data base migration using informatica ETL tools & life cycles.

Working as ITPMO project manager, making sure project meeting timeline with quality and within budget using clarity project management tool.

Supporting on Issue resolving, risk mitigation & support for QAT, BAT & UAT testing phases.

Providing daily status report to CVS manager & Weekly status to Sr. management

Participating in the discussion with business & tech team on road blocks and create win-win situation.

Release planning of phase deployments in TDL migration.

Manage budget, schedule & quality throughout project life cycle.

r Professional Experience

FedEx § Dallas, TX, USA

Project / Delivery Manager Jun 2013- June 2015

End to end Program Management online shipping projects with more than 40 members including core & cross functional teams worth of $3M program budget.

Worked as Release lead/manager of monthly dotcom load & corporate load for dotcom applications

Performed planning of different dotcom projects with multiple cross functional project teams & core team members for monthly, emergency & corporate releases.

Create project plan and work breakdown structure and identify resource needs

Manage risks & issues including change requests throughout the project using waterfall methodology.

Track key project milestones and communicate the progress of project activities and deliverables for monthly, emergency & corporate releases.

Managing project delivery on time without any issue for dotcom applications. Ensuring successful completion of the project phases in System Integration Testing and User Acceptance Testing.

Manage plan to reduce Accumulated Customer Experience defect score for dotcom apps to meet FY goal.

Maintaining knowledge plans (apps handbook) for dotcom applications.

Develop resource requirement plan for any new projects for Dotcom applications.

Work as change manager for dotcom applications.

American Express § Phoenix, AZ, USA

Sr. Project Manager Jan 2013- May 2013

End to End Project Management of two portfolios OPEN Email Acquisitions & Top Client Acquisition around $2 M budget with core SMC team & more than 5 cross functional teams.

Perform extensive requirements discussion with business users & cross functional teams, while ensuring that all the business needs are captured and planned into Sprints to follow Agile / Hybrid methodology.

Develop & Finalize Project estimates. Create Project charter, Project plans & Project execution plan.

Coordinate with Solution Architecture Review (SAR) Central Team for Physical Site Review (PSR) activities

Day to day co-ordination with multiple cross functional project teams.

Manage risks & issues including change requests

Track and communicate the progress of project activities and deliverables.

Provide update on Release and Deployment Management Plan

Perform Post Implementation Review and perform project closer review including lesson learned meeting.

Capitalize on technical expertise in developing project plan, as well as WBS, assign resource, and risk in Clarity

Utilize Clarity to track the spending & forecasting of the Email Acquisitions & Top Client Acquisition portfolio. Owning 10 master dc in the portfolio.

Implemented Demand Management process in SMC

Process Streamlined in Email Acquisitions & Top Client Acquisition portfolio.

American Express § Phoenix, AZ, USA

Sr. Project Manager April 2012- Dec 2012

Oversee the entire phase of infrastructure project for moving 500 services from New Scale to Service Now tool

Conceptualize the design of exhaustive plan for moving 500 catalogs in multiple phases from New Scale to Service Now within a 2-year timeframe

Managed and coordinated work streams around $3 M budget with 20 onsite and 10 offshore resources.

Perform extensive interviews with business users, providers, and the ITSC Team for Manage My Workstation Service, while ensuring that all the business needs are captured.

Streamline operations for first service manage My Workstation with providers (such as HP and ATT) and business users.

Administer the negotiation of the release dated with PMO based on the timeline of first service in Service Now

Managed scope, budget, risk and resources effectively for first service Manage My Workstation Service.

Day to day co-ordination with multiple project teams like Development, Integration ITSM standard, Knowledge Management Teams to finalize the requirements of first service in Service Now.

Plan for multiple walkthrough of the requirements with stakeholders and get their alignments on the requirements of first service.

Created & managed MS Project plan of another two services On-boarding & Midrange along with Manage My Workstation Service in Service Now.

Managed Scrum team for development of Manage My Workstation Service and follow Agile methodology.

Worked with SLM team to define the Service Level & their reporting of Service Elements of Manage My workstation Service.

Capitalize on technical expertise in developing project plan of identified service, as well as WBS, assign resource, and risk in Clarity

Utilize Clarity to track the spending & forecasting of the ITSC Project Team

Worked with client Vendor Management to SOW terms & contracts.

Manage resources as per Syntel T&M SOW signed by American Express

ISTA North America § Atlanta, GA, USA

Sr. Project Manager Jan 2012 – March 2012

Rendered project management support using Agile and Scrum methodologies on estimation, planning, tracking, and implementation for various projects, including larger to smaller support project

Organized processes of improvement on business reporting process, along with approvals process in JIRA & Microsoft Team Foundation Server (TFS)

Provided keen oversight to the infrastructure projects at a time within three months’ time

Ameriprise Financial § Minneapolis, MN, USA

Project / Program Manager Jan 2007- Dec 2011

Managed and coordinated Annuity & Life insurance work streams (using Vantage-One CSC product) around $5 M budget, such as I/O project, BAU, and cross-commit projects and secondary production support work stream with 15 onsite and 45 offshore resources.

Managed scope, budget, risk and resources effectively for multiple projects and follow Waterfall / Agile methodology as per project planned.

Managed change request to control scope, quality, schedule & cost.

Administered and controlled various fund merge projects, ERISA report and Schedule A letter generation

Leveraged program management expertise in handling business-as-usual and cross-commit small enhanced projects

Played an instrumental role in completing major projects such as GENWORTH cash movement; as well as in generating systematic withdrawal, enhancing portfolio navigator and summer rider, and guaranteeing minimum interest rate

Assumed full responsibility in handling work stream of secondary production support

Initiated pre-concept discussion with business in partnership with business and technology team to finalize the business requirement

Employed Clarity in creating budget, as well as estimating project stream and managing entire phase from startup to implementation

Aided the BSA on system requirement by creating schedule in accordance with business plan

Exemplified versatility in performing various functions, such as maintaining project plans; identifying deliverables; and monitoring and reporting progress

Disseminated tasks to onsite and offshore team leads and members; and provided support and direction as needed

Adopted innovative ideas in establishing and employing project communication and implementation plans

Presented operative resolutions to issues by facilitating issue management process

Actively took part in ensuring thorough communication and understanding of the project’s status as well as any escalated issues

End to end program management of Data Warehouse EODS (End of Day Storage) system.

Delivered supplier management for Syntel for AMPF financial invoicing activities, along with resource management from project planning to completion

Dynamically worked with senior leader and vendor management for monthly and yearly score card rating

Guaranteed completion of projects in a timely manner and within budget, while conforming with strategic business requirements

Presented status updates to clients; initiated communication with all areas of enterprise that impacts the scope, budget, risk and resources for the work effort being managed

Nurtured positive relations between technical and non-technical departments to ensure that all targets and requirements are met

ING America § Hartford, CT, USA New Delhi, India

Tech Lead / Manager May 2002- Jan 2007

Took an active role in converting business requirements documents into technical document

Formulated monthly release management plan and communication plan

Collaborated with business and project owner in alignment with communication plan regarding the status

Managed and coordinated schedule timeline and work breakdown structure

Allocated work to onsite and offshore technical team and technology business analyst

Closely monitored project by executing implementation plan

Accurately recorded lesson learned in the project repository

Oversaw the accomplishment of major projects in Vantage-One product; oversaw entire activities, such as managing schedule tasks, fund expansion, fund recapture, Wealth management (WMA) conversion, Boulder Move, tool conversion, living benefits, and production support

r Earlier Experience in Information Technology

Team Member / Lead / System Analyst / Developer § American Express § New Delhi, India (from Jan 2001 to April 2002)

System Analyst and Developer § Tata Steel § Jamshedpur, India (from July 1996 to Dec 2000)

r Education

Bachelor of Engineering in Electrical and Electronics, Manipal University, Karnataka, India

r Certification

Project Management Professional (PMP) Certification, PMP#536240

Project Management Institute § Certification valid until June 2018

r Technical Acumen

Mainframe, CICS, COBOL, DB2, VSAM, AS400, SAP, CSP, PL/SQL, Microsoft Project & SharePoint, Clarity, IQN, Manage Now, SCLM, JOBTRACK, Control M, SCLM, JIRA, Microsoft Team Foundation Server (TFS), Quality Center, Team Forge & Symphony

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