Brian S. Johnson

*** ********* ***

Pittsburgh, Pennsylvania 15229

Home 412-***-**** or CELL 412-***-****

Home E-Mail acsgoc@r.postjobfree.com

COMBAT VETERAN USMC

Objective To join a progressive organization as a full-time permanent employee that will allow me to utilize my teamwork, leadership/management/organizational skills, multi-tasking and problem solving abilities in the computer field as developed through both formal and practical educational instruction as well as practical real world experience.

Computer Skills Databases: MS-SQL Server 2000 thru 2008, MS-Access, Crystal Reports 7.5-11,COGNOS 8

Networking: Cisco 2500 Router, DHCP, DNS, WINS, Novell, Wireless, and Security

Operating Systems: Windows 8, Windows 7, Vista, Lotus, XP, 2000, NT, 95/98, MS-DOS, UNIX, Linux (Red Hat)

Miscellaneous: Supervise/Team Lead Roles HTML, JavaScript, SQL, Visual Basic 6.0, C++, Personal COBOL, Turbo 80x86 Assembler, UNIX Shell Scripting, VBScripting, UNIX VI, UNIX BSD & Sun Solaris, Object ADA, ASP,

Application / Implementation Specialist, Crystal Reports 7.5 thru 11, Lawson of Payroll/HR Suite, Windows 2000/2003 Server,, Internet Information Server, Visual Studio 2003, Active Directory, Hyena, MS SMS, Some Oracle 10G, Lawson, Proprietary Tools, Filezilla, Hummingbird, Toad, Beyond Compare, VPN, Citrix, Security, Auditing, Windows Remote Desktop, QA Lifecycle, Security patches & Updates, and etc... While working for large and small Financial, Security, Healthcare, and Food Industry organizations

Experience July 2014 – Present

CSC POD Manager/Supervisor In Charge

Payroll, Schedules, Vacation, Sick, Performance Reviews, Hiring, Firing, Managing Employees Day To Day

Creative and innovative, Team Meetings, Employee Reviews, JAQ,IDP`s, Out Of Cycles, LOS On-Call

Strong drive to success: Goal-oriented and Results driven

Organized – Outstanding organizational skills, KPI`s, KRA`s, SLA`s, etc.…

Charismatic leadership, Excellent project-management skills

Active listener – Willing to learn and listen

Polished presentation skills, Resourceful, Naturally Persuasive

Communication and networking skills, Team Lead abilities, Adaptability and tolerance

High Level Manager Meetings, plans, objectives, resource requirements, budgets and policies.

25+ years of IT service in Civilian and Military Environment, including supervising a few 100 Marines on Nuclear Weapons Base in all supervisory role as well as in War setting

Run Manager Reports, Remedy web-based 7.6 ticketing support reports

Manage Ticketing and Non-Ticketing work.

Proprietary Tools /MS Outlook/Lotus Notes/Exchange/Wintel/UNIX/LINUX/HP-UX/& other etc…

Manage Boeing, Westinghouse, Textron & Ingalls and many other accounts

Manage Run/Maintain Reporting, Patching, Scripters, Problem Management, Compliance

Incident & SR`s and CAB and SLA Management.RCA`s

Coordinates and Manages New Accounts Transitioned into the POD

Responsible for monthly/annual staff performance reviews, coaching and counseling sessions. Evaluate team and individual performances against predetermined, measurable goals

Manages growth of teams technical and communication skills, and mentor staff

June 2004-May 2014

BNYMellon Software /Supervisor of 75 to 100 team /Systems Specialist III & MS Window 7 O/S &

MS Outlook/ Lync 2010 Migration & Desktop Engineering Support

MS SQL & Crystal Reports

Lead IT services professionals in all aspects of inbound/outbound customer service within the Team, including multiple platforms, multiple software packages, all areas of technical support, problem identification, and resolve and all other general issues.

Coordinates staff schedules and all other areas including Hiring, training, future technology etc…

Working with 3rd party vendors in a aspects

Coordinate Policies and Procedures etc…

Budgets/Project Plans etc…

Provide front/backend Unix support for the following applications Websphere,Weblogic,Iplanet, Apache, MQMessaging, Site Minder, LDAP, ESP_Scheduling, Harvest, Change Management

Providing Leadership & Training along with all around support for implementation of MS Windows 7 O/S

And MS Outlook 2010 & MS Lync across 50,000 users within BNYMellon.

Worked across the Company on large Printer Project with VP Priscilla Mackie of BNYMellon.

Ran VBS Scripts, Used In-House and out of box tools, Remedy Ticketing

Including Remote Desktop & Altiris PushIt (Software Delivery Tool) Trouble-shooting/Problem Solving/Tech Lead

Requirements Gathering and Documentation & installation/troubleshooting of 1000`s of software applications

Image Refresh & Setup & Active Directory, SharePoint

Resolved networking problems for both laptop/desktop and mobile users (Blackberry`s)

Managed and set user rights and permissions & Software testing and customization

Organized – Outstanding organizational skills, KPI`s, KRA`s, SLA`s, etc.…

Manages growth of teams technical and communication skills, and mentor staff

July 2006 – May 2012

Supervisor/Lead Consultant

(Senior Business Analyst / Implementation Specialist/TECH LEAD/Software Support & Administrator)

MELLON / HEINZ / UPMC / FISERV/Other MISC Companies

Manage, Support, Test, and Troubleshoot any software, server or database problems

Lead IT services professionals in all aspects of inbound/outbound customer service within the Team, including multiple platforms, multiple software packages, all areas of technical support, problem identification, and resolve and all other general issues.

Coordinates staff schedules and all other areas including Hiring, training, future technology etc…

Working with 3rd party vendors in a aspects

Coordinate Policies and Procedures etc…

Budgets/Project Plans etc…

Work within a team and individual computer environment across the entire company

Work on all Reporting and write requirements an analysis work

Work with mainframe SAS jobs and run reporting and scripts daily MS SQL

Working within Finance system environment with Windows and UNIX

SDLC Methodology, RUP Methodology, and working with many in-house and out of the box Tools.

Responsible for providing support to technical professionals with regard to a variety of administrative, systems,

And business operations problems and participation in related system development projects.

Integration of multiple systems and small and large-scale development projects.

Determining and defining system specifications, process improvement, quality assurance

Interact with customers and technical staff, trouble-shooting/problem solving, and project-lead.

Work with MS SQL 2005/2008, some SSIS Packages, MS Access, MS Excel, and Crystal Reports etc…

Work closely in liaison role with all other departments technical and non-technical in company environment

Troubleshoot and resolve other issues as required by the Business Users

Debugs software application and fixes defects from installs & upgrades

Created, modified, scheduled, deleted all mostly Crystal & some Oracle Reports/Forms

Works with other software/applications engineers, technical writers (triage), and Infrastructure team

Members, as needed, to ensure the quality and the successful rollout of new applications or features Large/Small projects involving Tech Lead/System/Business/Support Analyst /Help Desk Tech Lead, DB/Server Administration, Windows 2000/2003, MS SQL & Crystal Reports, Lawson HR/Payroll, SQL Server 2000-2008, SQL, DTS, Citrix, Crystal Reports 7.5 thru 11 Created, modified, scheduled, install, support and maintain all Crystal Reports, Cognos 8, Customer/Business Support, Software Support, Testing, Installation, Maintenance and other miscellaneous work as needed within IT environment, and supported ALL Window O/S`s and some Documentation and Training Specialist for business and end users. Procurement Liason Coordinator with IT/IS in all data reporting across all departments.

Mellon Financial Corporation (Full-time Permanent Position) January 2006 – June 2006(Job outsourced to India)

Software System Specialist /Technical Lead

Testing/Implementing new code, Recycles of engines, File Drops and Install/Upgrades

Lead IT services professionals in all aspects of inbound/outbound customer service within the Team, including multiple platforms, multiple software packages, all areas of technical support, problem identification, and resolve and all other general issues.

Coordinates staff schedules and all other areas including Hiring, training, future technology etc…

Working with 3rd party vendors in a aspects

Coordinate Policies and Procedures etc…

Budgets/Project Plans etc…

Use, MS SQL, DTS, Toad, Spyview, and UNIX (a few flavors), Hummingbird, Filezilla, Veritas etc…

Trainer/Tech Lead/Help Desk Tech Lead, Manage, Support, Test, Troubleshoot, client user support, business user support

Provide highly competent verbal, written and interpersonal skills within a customer service/help desk environment

Crystal Reports 7.5 thru 11, Backup and recovery using multiple strategies (backups, failover, import/export)

Documentation of all environmental technology including disaster recovery plan

Software testing and Mellon Customization of all panel, files, backups from Eagle software

Provide critical on-call duties during normal and after hour business operations

Support multi-server environment which consist of all Microsoft Servers as well as UNIX

Support, Develop, Test, and Troubleshoot any hardware, software, server or database problems

Support and Troubleshoot all Microsoft O/S `s within this environment

Work within a team and individual computer environment across the entire company

Provide maintenance, monitoring, and managing the network and all servers, workstations etc…

Use Citrix, Cisco VPN for remote access to troubleshoot problems

Work closely with all other departments technical and non-technical in company environment

Cross-Trained to assist in all other areas of the IT department / DB team on database performance and optimization

Create testing scenario for issues and applies these against developed software or applications to ensure quality

Guardian Protection Service (Full-time Permanent Position) Oct 2004 – December 2006

SR. Technical lead

Crystal Reports 7.5 thru 11

Tech Lead/Help Desk Tech Lead, Manage and Support SQL Server database problems; Stored Procedure/Views, DTS, MAS Security Software. Created, modified, scheduled, deleted all mostly Crystal & some Oracle Reports/Forms

Monitor database error logs etcs, and to ensure proper capacity and availability, Documentation

Design database configurations in cooperation with application developers, addressing necessary access, performance, and recoverability issues, disaster recovery checklist/ Cross-Trained to assist in all other areas of the IT department

Executes database software installations, database creation/configurations, builds, testing and loads

Backup and recovery using multiple strategies (cold/hot backups, failover, import/export)

Problem analysis, troubleshooting and resolution using UNIX/SQL / Documentation preparation etc…

Provide highly competent verbal, written and interpersonal skills within a customer service/help desk environment to our business clients, administration, developers, users and all others

Supervised and Trained co-workers in computer environment new processes and applications

Provide critical on-call duties during normal and after hour business operations

Daily maintenance and enhancement of MS SQL/MS Access Database/Data mining / databases using Crystal Reports

SQL tuning of queries, database applications, for optimizing overall DB performance/ Oracle used at parent co.

Knowledge of system and object level security, Software testing and customizations

Window tools & Hyena, PCAnywhere, VPN, Citrix

Lead IT services professionals in all aspects of inbound/outbound customer service within the Team, including multiple platforms, multiple software packages, all areas of technical support, problem identification, and resolve and all other general issues.

Coordinates staff schedules and all other areas including Hiring, training, future technology etc…

Working with 3rd party vendors in a aspects

Coordinate Policies and Procedures etc…

Budgets/Project Plans etc…

Sept 2001- Oct 2004 Senior Consultant of Projects below

Mellon Financial Corporation Project Sept 2004 – Oct 2004

Senior Consultant/Network Administrator Computer Lab (Contract Employee)/Technical Lead

Work within a team and individual computer environment across the entire company

Support, Develop, Troubleshoot, Install & Test all software applications, O/S, migrations, build image

Managed and set user rights and permissions & Troubleshoot and resolve other issues for the Business Users

Documentation & Review of all testing & distribute software via SMS & run Queries on TCOP databases

Security Bulletin updates across entire company Window tools & Hyena, PCAnywhere, VPN, Citrix, MS SQL & Crystal Reports

Lead IT services professionals in all aspects of inbound/outbound customer service within the Team, including multiple platforms, multiple software packages, all areas of technical support, problem identification, and resolve and all other general issues.

Coordinates staff schedules and all other areas including Hiring, training, future technology etc…

Working with 3rd party vendors in a aspects

Coordinate Policies and Procedures etc…

Budgets/Project Plans etc…

Wesley Institute (Private School- Non-Profit Organization) Project June 2003 – 2004

Senior Consultant/Computer Specialist /Technical Lead

Installation and configuration of all network hardware and software services

Support, Develop, Test, and Troubleshoot any hardware, software, server or database problems

Managed and Supported all user rights and permissions within Active Directory

Provide Exceptional Customer Service and Support to 2000 Students, Teachers, Administration

Manage licensing of all software installed on Servers and Workstations

Online and Tape Backup / ArcServe backup software/DAT tape operation experience

Tech Lead/Help Desk Tech Lead, IT Policy development and implementation

Email management & HIPAA compliant, and Proposing/evaluating new technologies/ Supervised/trained junior personnel

Working experience with Microsoft Office & SMS and Website maintenance and Maintaining system documentation

Crystal Reports, Project planning and implementation/Budgeting Coordination third-party vendors and outside specialists

Support all Finance department networking, software, hardware and programming problems

Window tools & Hyena, PCAnywhere, VPN, Citrix

Mellon Financial Corporation Project Sept 2001 – May 2003

Personal Systems Specialist (Contract Employee)/Technical Lead

Supported computing infrastructure for over 6000 Business Users Installation and configuration of all network services/ Lab

Managed and worked within a team to successfully migrate desktops and laptops across the entire company

Operating system and application migration, installation, imaging and setup

Managed and set user rights and permissions & Software testing and customization

Installed and configured SMS as well as RIS, and Installed and configured Outlook mail client

Resolved networking problems for both laptop/desktop and mobile users

Worked full time while pursing my Bachelor’s Degree full time

United States Postal Service (Full-time Permanent Position) 1991 – 2000

SR Supervisor of IT/Parcel Post Driver/City Carrier/Casual Mailhandler, Clerk/TE/PTF

Supervisor of All IT Operations

Worked full time while pursing my Associates Degree full time, (worked all jobs within GMF)

Managed and resolved customer problems, complaints and concerns, LSM Machine & OCR etc…

Received three promotions, each with increasing responsibility – Top Security Clearance (Mail-Carrier/Parcel Post Driver/Clerk/Mail handler)

United States Marine Corps (Full-time Permanent Position) 1987 – 1991

USA/Foreign Corporal/ Computer Technical Lead Supervisor

Front Line Soldier – Operation Desert Storm, Deployed in Japan and Philippines during the NPA uprising in the Philippines

25+ years of IT service in Civilian and Military Environment, including supervising a few 100 Marines on Nuclear Weapons Base in all supervisory role

Squad Leader and Entry Control NCO in charge of Nuclear Weapons Area, CPL of Guard in charge of 150 Marines

Supervised, Developed, and Taught skills classes of 50 to 200 personnel in military, IT technical, tactical, physical classes (which consisted of troubleshooting hardware, networking, images, software, programming, maintenance and database problems; also Supervised and Supported all IT and other technology within a help desk environment)

Education Bachelor’s Degree (June 2003)

American Intercontinental University (Accredited by the Commission of the Southern Association of Colleges and Universities)

GPA: 4.00 Summa Cum Laude

Associate Degree in Specialized Business, Computer Information Management

(June 2001)

International Academy of Design and Technology (Accredited College)

GPA: 3.94 Highest Honors

Awards

Military Commendations and Service Ribbons Commonwealth of Pennsylvania, Letter of Commendation from House of Representatives for Participation in Desert Storm City of Sharon PA, Letter of Commendation May 8, 1991, for Participation in Desert Storm

References Available Upon Request

Contact this candidate