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Customer Service Management

Location:
Dacula, GA
Posted:
November 15, 2015

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Resume:

CLIFFORD C. OKERE, MBA.

**** ******* ***** *****, ******, GA 30019

678-***-****

acsgll@r.postjobfree.com

SUMMARY

Accounting and Information Technology professional with over twelve years of progressive experience in general accounting, financial analysis, general ledger, reconciliations, accounts payables/receivables, billing, budgeting, reporting, project management, and data/financial clearing house settlements. With excellent customer service and results-driven potentials; including knowledgeable skills in government agencies, non-profit organizations, and healthcare line item audit with strong attention to details.

EXPERIENCE

New York Life/US Health Group

Insurance Agent 12/14 - Present

Licensed agent (GA, IN, SC & TX) consults with clients and prospects regarding health and life insurance products.

Presents company products and services explains details and specifics of plans and coverage with sales objective

Consistently meets weekly and monthly sales goals. Attend BNI sessions with local and state chamber of commerce.

AT&T, GA 7/13 -11/14

Senior Financial Analyst - Wireline

Performed analysis of vendor access billing - CABs, verify rates and tariff with contracted agreement. Reviewed rate elements for originating/terminating traffic on inter and intra state jurisdiction charges.

Rendered approval or denial through disputes management process based on company and industry standards.

Validated vendor’s billed MOUS with AT&T CVE network data to ensure consistency in volume and guidelines.

Recomputed and verified billed rates with company access rate tables for accuracy and investigated any discrepancies.

Senior Accountant - Wireless 3/07 -7/13

Responsible for daily Roaming cash receipts $24M from bilateral and multilateral deposits at JP Morgan Chase London.

Analyzed, reconciled, and prepared the final net settlement funding authorization transfer $74M for management approval.

Recorded settlements, receipts, inter-company, and variance allocations entries in the GL for month end closing.

Balanced and uploaded DCH/FCH data to subsidiary ledger. Validated and reconciled tap and rap files sequence variances.

Communicated daily with national and international roaming partners to resolve credit and debit notes settlement issues.

Ability to manage multiple projects, simultaneously with workloads and prioritized to meet deadlines.

Consolidated and transitioned new acquisitions into AT&T roaming settlement operations, processes, and procedures.

Provided support and direction to the roaming team on transition from Peachtree accounting software to MAS 200

Prepared and analyzed quarterly partnership equipment revenue, cost, and subsidy amounts for partnership audit.

Consistently produced deliverables accurately, timely, and completely within AT&T guidelines and SOX compliance.

Responsible for Inventory Mercury validation, bimonthly and monthly adjustments, shrinkage, stats and forecast reports.

Projects and Consulting Assignments 9/03- 3/07

(Callaway Partners, LLC, Accsys Staffing, First PRO, Inc, Robert Half Accounting & Finance, and Ajilon Staffing)

National Accounts Services Company, Inc., Atlanta, GA (BCBS healthcare software company)

Prepared consultants engagements, HIPAA agreement letters, and reconciled vendor invoices with capital investment budget

Documented acceptances and change requests for systems development upgrades, patches, defects, and releases.

Liaison between system developers, project managers, and finance department on billing and percentage of completion issue

Responsible for reporting and forecasting monthly activities of the membership development projects to the management.

Infor Global Solutions, Alpharetta, GA ($1 billion Software Company)

Calculated commissions, royalties using Vlookup, subtotal, pivot table, and concatenation functions for data manipulation.

Supported the external audit team through preparation of schedules for multiple accounting unites.

Researched 3rd Party Accruals on license, maintenance accounts for appropriate payments, and applications on Oracle 11i.

Hagemeyer, USA, Alpharetta, GA ($5 billion world wide electrical supply chain)

Recorded and monitored fixed assets for appropriate capitalization and depreciation using the BEST System.

Documented fixed assets additions, transfers, and gains/losses on disposal of equipments.

Reviewed lease documentation for appropriate classification and calculated imputed interest on lease obligations.

Prepared necessary schedules and reconciliation to effect timely and accurate reporting of monthly financials.

CLIFFORD C. OKERE, MBA

Health South Alabama and Fannie Mae Washington DC

(Team member forensic audit project at Health South and restatement and impairment engagement at Fannie Mae)

Reconciled and certified balance sheet accounts and uploaded People Soft G/L balances to the OSABA GL system.

Validated liquid investment portfolio accounts for position, purchase, sale, call, and pay-down securities.

Facilitated the design of requirements for security reporting system that accounts for impairments.

Identified asset backed securities from ORION files matched settlement date with position file using VlookUp.

Reviewed liquid investment securities prospectus to identify credit ratings, collateral, and level of security backing.

Calculated commissions, premiums, discounts, amortization, and unamortized balances on serurity portfolios.

Prepared complex reconciliation of securities for EY and PWC audit team. Uploaded investments documentations on the corporate drive.

CINGULAR WIRELESS, Alpharetta, GA ($34 billion Telecommunications Company)

Responsible for subscriber analysis of the West Region market focused on key indicators and changes on account lines.

Prepared month end journal entries for closed cycles, accrued unbilled airtime usage, deferred unconfirmed cycles, regulatory charges, as well as prepared deferred revenues journal entries.

Produced cluster analysis report; about $1billion detailed analysis of trends, and out-comes of operating activities, and impacts on accounts, markets and services for management and board of directors.

CENDIAN CORPORATION, Atlanta, GA ($1 billion chemical logistics company)

Prepared Barge reconciliation report by matching revenue with associated costs. Billed lead-time violations.

Produced weekly and monthly management reports and assisted the controller with special projects.

Data mining in Oracle 11i and CBI data warehouse for AP/AR transactions analysis and validation.

T/R - SYSTEMS, Norcross, GA (high-tech electronic company).

Responsible for billing and collection of national and international accounts ($4.5 million monthly).

Reported to the controller on daily basis regarding customer account balances and expectations.

Conference with the CFO/VP and the parent company management bi-weekly regarding acquisition closing entries.

Facilitated month end closing, prepared journal entries, accruals, reconciliation of G/L and balance sheet accounts.

Write-off bad debts transferred bank account balances and coordinated A/R and billing processes transition.

Investigated pending credit agreements, royalties, commission payable, as well as reconciliation reports.

MDMS, Inc., Lawrenceville, GA (self employment medical cost management company) 12/01- 8/03

Manager

Responsible for general business operations, including contacts with executives of HMOs, hospitals, TPAs and self funded.

Perform line-item audit of medical billings on site or at hospitals utilizing Medicare compliance guidelines.

Participated in field work, case analysis, exit conferences with management, negotiated refund, and follow through.

Designed, published, and updated company web site with network Solutions customized program

Maintained records of financial operations, statements for taxes as well as designed and updated company web site.

AARP - Southeast Region, Atlanta, GA 3/93 - 12/01

(A non-profit, non-partisan, membership organization for 50 and older with over 70 million members)

Senior Financial Analyst/ Coordinator

Served as a team leader in the region and a backup to the manager of regional operations that includes audit functions

Monitored balance sheet accounts, analyzed data for accuracy, and detect monthly trending

Oversaw the preparation of financial, budgetary, and purchasing operation for the region.

Responsible for vendor bidding, evaluation, and selection process as well as created consultant’s letter of agreement for short and long-term contracts.

Identified and reviewed potential error sources, determined causes, and reconstructed related transactions.

Education: M.B.A, MIS: University of Maryland, College Park Maryland.

B.A., Accounting, University of the District of Columbia. Washington DC.

Software: MS Office Suites, Oracle11i, Navision, MSP, DBS, MSA, ADI, Monarch, Vesta, People Soft, COGNOS, Great Plains, Net Suite, Peachtree Accounting, MAS 200, Syniverse, Blackline, BRAVO, Mercury, and Business Objects.

Awards: Extra-Ordinary Efforts & Creativity, Above and Beyond. AT&T Mobility whenever, wherever accomplishment award

Extra Curricular Activities: Board of Directors & Chairman Education/Certification, Information Systems Audit and Control Association, Atlanta Chapter. Outreach member North Metro Baptist, Den Leader Boys Scout of America.

Internship: Department of Human Services Washington DC



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