Curriculum Vitae

N. Gopalaswamy,

Flat-D, Nu-Tech Vijay Apartments,

**, *.*. ********* ****,

K.K. Nagar,

Chennai-78.

Mobile: 0091 984**-*****

Email: acsgl4@r.postjobfree.com

SUMMARY

Showroom Manager / Sales Manager / DGM-Operations/ General Manager

(Consumer Durable/Engineering/FMCG/Automobile Industry)

Dynamic, Competitive, Imaginative, Innovative Professional with more than 20 years’ experience in Retail/Dealer Network/Corporate/Institution/Wholesale in India & UAE with proven management in Sales, Advertising, Marketing, New Business Development, Warehouse Operation, Recruitment & Training, Budget, P&L skills.

Brief Overview

Worked as a General Manager for a 2 Wheeler Dealership at Chennai

3 Years worked as DGM-Retail Operations with Lanson Toyota at Chennai handled Sales & Service of “TOYOTA” Brand Passenger Cars, MUVs & SUVs

11 Years’ experience worked as Retail Manager at Coimbatore with M/s. Usha International Ltd., in charge of Sales, Service & Branch Operation for “Usha” brand Sewing Machines, Electric Fans & Home Appliances

4 years worked as Shop Salesman at Chennai with M/s Usha International Ltd.,

Professional Experience

4. General Manager

Sri Velavan Motors

Sri Velavan Motors is the Authorized Dealership for “Royal Enfield” Bikes located at Greams Road, Chennai-6.

I was reporting to the MD, in charge of Smooth & Efficient operation of the Dealership in terms of Sales & Service Operation managing a work force of 80 employees which includes Sales, Service and Back Office Team which includes Sales & Service Managers, Team Leaders, Sales Consultants, Service Advisors, Technicians, Test Drive Coordinator, Delivery Managers, Finance & Accounts team, RTO team.

Responsibilities:

Supervising the Day to Day operation

Ensure that the Sales Target in terms of Bookings and Retailing are achieved

Monitoring the Service operation and ensure the vehicles are delivered as per schedule

Coordinating with Principals for the ordering and receipt of stocks as per Business Plan for the month

Conducting daily Floor meeting with Sales & Service team to meet the target

Organizing various training programs for the employees

Maintain the Customer Satisfaction with highest standards

3. Deputy General Manager (Operations) December 2010 to November 2013

Lanson Toyota, Chennai

Lanson Group is one of the largest Automobile Dealership Groups in India Head Quartered at Chennai, Tamil Nadu having 12 operating outlets with the Group turnover exceeding Rs.800cr with the employee strength of 1300 and sells New & Pre-Owned Vehicles, Accessories, and Spares and undertakes Servicing of Toyota vehicles.

Reporting to the CEO, I was directly responsible for overall profitability in Sales & Service for this large volume “Toyota” Dealership, a “3S” facility, located at Neelankarai, Chennai.

Job Summary

Define and implement long and short-term objectives,

Oversee and control all daily operations, policy implement action,

Set and administer budget, Initiate cost control to ensure profitability,

Recruit & Training & Motivate a staff of 110 including key management and support personnel for Sales, Service, Finance, Insurance, Parts and General Service & Body Shop departments,

Evaluate overall and individual performances,

Device and implement proactive management training processes,

Establish departmental goals with Management team.

Ensure that the Sales of New & Used vehicles, Accessories & Service Performance of the Branch is maximized in line with the target set by HO

Budgeted Branch profitability for Vehicle Sales, Accessories, Finance, Insurance, Used vehicles & Service Revenues are to be achieved

Work with respective Group GMs and with the Branch Team to ensure Branch Operations and market Share of the Branch is maximized

Deliver the highest service standards to customers and manage and promote internal and external relationships

Major Responsibilities

Financial Performance

Ensure all departments achieve their Budget

Ensure Expenses are managed to budget

Manage inventory prudently

Operations Management

Ensure all facilities are functional and in good condition

Ensure all assets are maintained in good condition

Ensure all policies and procedures are followed

Ensure accurate and timely reporting

Human Resources Development

Show leadership to all levels of the Company

Communicate clearly to all staff

Ensure all staff are adequately trained to do their jobs

Ensure timely recruitment and succession planning

Customer Satisfaction

Aim to maximize ESI, CSI & SSI performance

Quality

Drive a quality mindset to deliver the best customer service at all levels of the Company

Achievements

Sales of New Vehicles have crossed 56 Nos per month in 2011 the very First Year

Sales of New Vehicles have crossed 85 Nos per month in 2012 shown 50% growth

Awards

Single Crown Award in Sales, Customer Relations & Service for the year 2011

Double Crown Award in Sales, Customer Relations & Service for the year 2012

UAE Experience from 2000 to 2010

3. 8 years worked as Sales Manager & Divisional Manager with various Food Companies in UAE in charge of Sales & Distribution of Food Products to customers which includes Hypermarket/Supermarket/Groceries/HORECA & Wholesale customers spread over in 7 emirates handled Key Accounts Executives, Van Salesmen, Merchandisers & Helpers

2. Usha International Ltd., Chennai from July 1984 to August 1995

Retail Manager

Usha International is the Manufacturing & Marketing organization for “USHA” Brand Sewing Machines, Electric Fans & “LEXUS” range of Home Appliances.

In appreciation of my best performances as Salesman from1980 to 1984 at Chennai, I was promoted as Operation Manager and posted at their Coimbatore Branch in charge of Sales & Service of “Usha” brand Sewing Machines, Electric Fans & Home Appliances to the Company Showrooms, Authorized Dealers, and Institutions & Govt.

Retail Manager-Responsibilities

Primarily responsible for managing Company Retail Showroom which sources, stocks, sells, and delivers “Usha” brand Sewing Machines, Electric Fans & Home Appliances.

Drive store sales through Retail/Institutions/Gov. customers to meet/exceed sales and gross profit targets.

Manage all functions of store operations, which include Personnel, Inventory, Credit, Payroll, Deliveries, Pricing, Shipping & Receiving, Customer service, Warehousing, Distribution, Security & Safety,

Ensure that customer service standards are high and that complaints are quickly resolved.

Maximize sales potential through identifying new ways to drive sales and building relationships with customers in my area.

Motivate, coach, mentor, manage and train team members

Delegate assignments to the store staff as needed

Monitor and evaluate team member performance

Dealer Sales: To supply “Usha” brand Sewing Machines, Electric Fans & Home Appliances to the Authorized Dealers spread over in 5 Districts from Coimbatore to Hosur

Responsibilities

Managing all processes and functions within the warehouse

Making sure all freight receipts and deliveries are carried out in time

Working closely with Clients, Suppliers and Transporters

Deliver & Dispatch stocks as per the payment terms of the Company

Providing after Sales Service to local & outstation Dealers

Maintaining high standards of material handling

Making sure Stocks are stored as per FIFO basis correctly and safely

Supervising the Sales Executives & Technicians completing the assigned job

Deposit Cheques and monitor Funds Transfer to HO on a daily basis

Follow-up collection and raising Debit Note for overdue payments

Initiate legal action on defaulters

Reconciliation of Stocks, Receivables & Bank accounts with Data Storage System

Updating and Maintaining administrative records

Controls inventory levels by conducting physical verification and reconciliation with data storage system

Sending Monthly & Periodical reports to DSO

Responsible for warehouse security and accountability

1. Shop Salesman from 1980 to 1984

M/s. Usha International Ltd., Chennai

Responsibilities

Ensure Showroom & Visual Display is as per standards

All the Products are tested and ready for Demo

Receive the customers with Greet & Smile

Explain features, Demonstration and Closing of Sales

Register the potential customers name in Customer Register

Follow-up potential customers, Participating Road Shows for enquiries

Attending Training Programs to upgrade product knowledge

Personal Details

Educational Qualification: B.A. Economics

Technical Skills: Proficiency in MS Office

Driving License: TN1020110005670

Competencies

-Excellent Communication, Correspondence and Negotiation skills

-Customer Handling & Customer Service

-Adaptability to any product and work environment

-Good Accounting & Administration skills

-Ability to work under pressure.

-Driving and Achieving results

Contact this candidate