- OBJECTIVE –

To obtain an administrative, technical, or supervisory position in an industry offering new challenges along with opportunities for professional growth and advancement.

- PROFESSIONAL PROFILE –

Highly motivated, resourceful, and dependable business professional who consistently exceeds organizational goals and objectives. At best when multi-tasking and working under pressure. Proven team player, leader, and self-starter. Equipped with a demonstrated ability to excel in any type of work environment. Technical skillset includes customer service, administrative support, and resource management. Possesses the aptitude, technical knowledge, and adaptability to make an immediate and positive impact on any organization, at any level.

TECHNICAL EXPERTISE

Relationship Building Effective Written & Verbal Communication

Ability to perform under pressure Problem-solving & attention to detail

Proven ability to learn & apply new information Excellent customer service skills

Strong leadership & resource-management skills Computer & Mobile Technology Proficiency

TECHNICAL TRAINING

Windows & Mac Computer Operating Systems Warehouse Inventory Management

Loading Dock Operation & Safety Customer Service Support & Problem Resolution

Cashier Operation & Accountability Administrative Support & Office Management Protocol

Document Control/ Data Entry/ Information Processing Forklift Operation & Safety

Loss Prevention Merchandise Inventory

EDUCATION

High School Diploma - Dr. Henry A. Wise High School - Upper Marlboro, MD - June 2008

- PROFESSIONAL EXPERIENCE -

C & S WHOLESALE GROCERS

Upper Marlboro, MD January 2015 – April 2015

C&S Wholesale Grocers, Inc. is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation.

Warehouse Incentive Selector

Responsible for maintaining accurate real-time levels of product inventory.

Responsible for individually selecting full-case grocery, frozen, and/or perishable products from warehouse pick slots using a pallet jack or other equipment.

Performed complex arrangement of product in preparation for shipping and distribution

Completed assignments throughout the day selecting product and performing required product related tasks, to include: maintenance and shipment preparation.

Effectively operated a forklift in high-traffic areas by using extreme caution and consistently following established safety protocol.

Ensured accuracy of work and strict adherence to production and safety standards

Served as a product selector; used a headset or pick sheet to locate individual items within warehouse.

Responsible for removing case(s) of product from storage rack and placing on pallet for distribution and storage.

Transported pallets using electric pallet jack to ensure completion of product orders.

Performed careful inspection of item pick tools to ensure accuracy, safety of product, and damage prevention.

Maintained crucial lines of communication with company management by informing shift supervisor of any differences in case quantity and/or product description.

Performed other duties as assigned to include: warehouse maintenance, product inspection and labeling, as also opening and closing protocol.

VETERANS AFFAIRS HOSPITAL

Washington, D.C June 2012 – January 2013

The Washington DC VA Medical Center takes great pride in providing world-class health care to all Veterans in an environment that fosters compassion, commitment and service.

Medical Assistant (Paid Internship)

Demonstrated practical knowledge of computerized data entry and information processing systems, the medical facility’s organization and services, basic rules and regulations governing visitors and patient treatment, and a practical knowledge of the standard procedures, medical records, and medical terminology of the unit supported.

Performed administrative and clinical tasks in support of assigned physicians and health professionals.

Provided administrative support in connection with the care and treatment given to patients in wards, clinics, and other units within the medical facility.

Served as the receptionist, performed record keeping duties, and provided miscellaneous support to the medical staff of the unit.

TOWNE PARK - GAYLORD NATIONAL RESORT

The National Harbor - Oxon Hill, Maryland August 2011– July 2012

Towne Park is America’s premier valet parking and parking management experts, offering an array of services for your hospitality needs

Hotel Valet Parking Attendant

Maintained a flawless uniformed appearance and provided excellent service for a 4-Star hotel.

Provided exceptional hospitality services to guests in an attentive, friendly and efficient manner; performed these duties without fail during times of extremely high customer traffic.

Played a key role in maintaining the hotel’s reputation for outstanding customer service by parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage during arrival and departure.

Maintained a pleasant, friendly and professional demeanor with all guests, co-workers and clients, ensuring an optimal level of customer service and satisfaction

Responsible for acknowledging, greeting and welcoming guests to the location, using appropriate Towne Park protocols.

Expeditiously performed vehicle attendant and retrieval duties using strict attention to detail and care.

Efficiently assisted guests with bell service, luggage storage, directions, taxis, reservations, information about meeting rooms and/or amenities of the facility and other inquiries as needed.

Explained parking rates and retrieval procedures to guests upon arrival, providing accurate and up-to-date information.

Dependably worked flexible schedules and extended hours to ensure proper valet coverage at all times

Effectively presented information in both one-on-one and small group situations to guests, clients and other employees

Demonstrated high-level of trustworthiness by handling and securing varying amounts of currency during customer transactions

TARGET

District Heights, Maryland Sept 2010 – August 2011

Target is an upscale discounter that provides high-quality, on-trend merchandise at attractive prices in clean, spacious and guest-friendly stores.

Sales & Stock Associate

Supervised projects and daily tasks throughout the store to include shipment receiving, merchandise stocking, customer assistance, loss prevention, and store opening and closing protocol

Consistently displayed a personable attitude and motivated personality in an effort to help enhance the customer service experience.

Performed a variety of retail duties including: greeting customers, stocking shelves, organizing displays, taking inventory, and assisting in sales.

Served as a cashier as required, ensuring accurate monetary transactions with customers

Performed heavy lifting and worked on foot for long periods of time.

Demonstrated the ability to perform at a high-level during the hectic holiday retail shopping season

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