Brian Keith Hill

**** ****** *****

Springdale, MD 20774

Home Telephone No: 301-***-****

Cell Phone No: 301-***-****

Email address: acsgaq@r.postjobfree.com

PROFILE:

Information Technology (IT) Specialist and Project Manager with twenty-two years military and civilian experience managing and monitoring multi-level infrastructures

Install, configure, test and maintain operating systems, application software and system management tools

Proactively ensure the highest levels of systems and infrastructure availability

Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes

Maintain security, backup, and redundancy strategies

Participate in the design of information and operational support systems

Liaise with vendors and other IT personnel for problem resolution

Planned, directed, and managed designated projects

Ensure objectives were accomplished in accordance with outlined priorities

Managed and coordinated the successful development of several projects

Delegated responsibilities and designed time schedules to meet stated objectives

Review project status reports during each operational phase

Prepared weekly project status reports for upper management

Experienced in directing projects and staff in fast-paced, results-oriented environments

Proven ability to design and implement effective strategies, develop new products, and manage resources

Directed and coordinated simultaneous activities of projects through delegated members of project teams

Held Security Clearance: Top Secret/SCI w/Counter Intel Poly (Inactive)

EXPERIENCE:

June 2008 to February 2014; Systems Engineer-Project Manager (GS-13) - Retired

DON, Navy Engineering Logistics Office, Crystal City, VA 22202

Coordinated and executed the deployment of new MS Server 2008 Hardware and Software suite throughout the Washington DC metropolitan area for 25 + classified and unclassified sites. The work involved planning, installation, configuration, testing, implementation, and management of the systems environment in support of the organization’s IT architecture and business needs. As a System Engineer it was my job to produce projects deliverables to senior management in accordance with the Information Technology directorates Project Management Lifecycle model. Provided hands-on support for building, configuring, and deploying DELL and HP Laptops, thick and thin-client hardware with diverse operating systems and indigenous software. Spearheaded the deployment of 100+ HP MFP Secure printers with Smart Card technology across multiple domains to remote customers. Managed and monitored network capacity and performance through the use of Service-Now Products. Coordinated network problems with the Telecomm and Network LAN/WAN Administrators during power disruptions and outages, crypto malfunctioning, and Telecomm failures. Helped deploy and implement a database of after-action reports for known and unknown problems for technicians and customers.

December 2003 to June 2008; Systems Administrator (GS-12)

DON, Navy Engineering Logistics Office, Crystal City, VA 22202

Lead Systems Administrator for a technical team of four contractors providing operational IT support to over fifty land-based and afloat units locally and abroad. Managed a small contingent of government and contractor personnel in support of the command’s Defense Message System (DMS) Modernization initiative. Supervised three Hewlett Packard contractors throughout Phase 1-NIPRNET lifecycle refresh project. In charge of managing and providing oversight to SPAWAR engineers in support of the command’s SIPRNET classified email infrastructure. Played a key role in training four junior personnel within the directorate on how to manage projects. Actively participated in all aspects of budgeting OMN & OPN dollars within the Command IT Support Program. Continuously provides technical and troubleshooting assistance to all teams member within and outside the Command IT Support Program directorate. Performed an array of other tasks, such as, file restoration, rebuild user and server disks, isolate problems to particular components and swap out faulty components. Ensured that site documentation and information is current and accurate in our Automated Data Processing Request Tracking system. Assisted management with preparing documentation for Government Purchase Card Acquisitions.

August 2001 to December 2003; Help Desk Specialist (GS-11)

DON, Navy Engineering Logistics Office, Crystal City, VA 22202

Provided comprehensive first and second level PC/LAN technical support to several thousand contractors and government employees throughout the Washington Metropolitan Area. Responsible for configuring and maintaining user accounts, designating access, assigning passwords, and drive mappings for Windows NT Server on classified/unclassified networks. Responsible for configuring and troubleshooting various types of computer hardware and software on wide area networks, such as: Windows NT Server 4.0, Windows NT 3.51, Microsoft Windows 3.1, 95, 98, and 2000, Microsoft Windows NT 4.0 Workstation, Microsoft Outlook 98, Personal Computers (Pentium/350s/450s/600s/Laptops), Microsoft Office 97/2000, Adobe Photo Deluxe, Microsoft Exchange, Form Flow Filler, Internet Explorer 4.0, and Netscape 4.0 & 4.5

Update and maintain Domain Name System (DNS) and Windows Internet Naming Service (WINS) to ensure that all local servers and user systems are able to communicate with each other. Ensure help desk tickets are created in Applix database for all clients. Assist system administrators with monitoring and controlling the performance, security, and status of network resources. Provided over- the-phone and in-person customer service support to fix known-unknown issues.

Civilian Awards:

Received end of year on- the-spot and/or time off awards throughout my tenure for outstanding performance, dedication, and going beyond the call of duty to help fellow employees.

Received email letter of appreciation dated 5/19/2003 from Dr. Alfred M. Morrison, SES, Deputy Program Manager for providing outstanding technical support; concerning issues with remote access system.

Received email dated 6/13/2003 from Charlie Boycourt, Inspector General commending the Windows 2000 deployment team for their professionalism and courtesy during the Windows 2000 deployment.

Received email dated 5/28/2003 from Herb Bridges, Finance thanking all the individuals involved in updating their NIPRNet workstations with the Defense Cash and Accounting System (DCAS) application.

Received email dated 7/18/2003 from Larry Spencer (Assistant Deputy PM) to Dr. Richard Etter (Director, ISaT) expressing their appreciation for everyone involved in the rekeying of nine failed Sectera cryptographic devices throughout the Crystal City, Virginia region.

Education:

HS graduate 1987, Oxon Hill H.S, Strayer University, Loudoun, Virginia 20147; Loudoun Campus

Information System Technology (Networking Specialization), GPA: 3.5, total credits earned: 68.0

Transferring to Liberty University to complete work in BS Degree in Christian Leadership and Mgmt

Contact this candidate