Gene White

**** *. ***** ****. ******** Park, KS 66223 / 913-***-**** cell

email: acsfzd@r.postjobfree.com

QUALIFICATIONS:

Over 30 years of Management Experience of GM Dealerships

Strong Customer Satisfaction and customer Retention Skills

Sound Decision Making, Planning and Organizational Skills

Currently serving as President for GM Service/Parts council

Experienced in Reynolds & Reynolds, Automate and ADP

computer DMS systems

EXPERIENCE:

SMS Autosports Present

302 W Walnut

Raymore, Mo.

Operations Director

Run and control all sales, service & shop operations, part ordering, scheduling, hiring, sales quoting, advertising for small 5 bay shop.

Roberts Robinson Chevy/Buick/GMC 9/2014-1/2015

Excelsior Springs, Mo.

Service Director

Built service staff for new Dealer from 2 technicians to 7 techs and increased shop Gross Profit dollars and GP% to 75% each month to the 3rd highest on record for the history of previous Dealers month record.

Dave Cross Motors GMC 8/2010-9/2014

Lees Summit, Mo.

Service/Parts Director

Helped design and oversee complete building project of new dealership for GM image compliancy. Obtained record net profit month totals prior to new building project and obtained 30% increase with record Gross Profit dollars after completion of new building. Obtained EBE/SFE payouts each quarter every year. Served as President of the GM Service/Parts Council.

Bridgestone / Firestone 6/2009-8/2010

Independence, Mo. / OP, Ks./ Chicago,Il.

Opened new facility on 135th street in Overland Park and operated as revolving store manager for 6 KC facilities to receive offer to be New Teamate Orientation Trainer in Chicago. Unable to relocate due to father in laws cancer.

McCarthy Chevrolet 4/2001 – 7/2008

Olathe, Ks

Service Manager

Improved Technician Training Standards from 62% to 287%

Improved CSI top box scores from 59% to 85% Avg.

Raised customer Pay Sales 10 – 18% yearly (in which I was rewarded with 4 GM recognition trips from the Mark Of Excellence Award Program)

Top of Class in GM Dealership Tire Sales (8th Highest Nationally in 2004)

Hired, trained and managed staff of 5 service consultants, 16 technicians and 14 detailers

Served as Sec/Treasurer of KC GM Fixed Operations Club

Ron Olson Chevy/Buick/Pontiac 1985-2001

Paola, Ks.

Service Manager

Increased monthly net profit (Avg. loss of $8000) to $8000 monthly net profit gain

Served as President of the Greater KC GM Service/Parts Manager Club

Managed current and collected past due uncollectable account receivables (GM & Ext. Warr.)

Randy Allen Chevrolet 1992 – 1995

Bonner Springs, Ks.

Fixed Operations Manager

Staffed and Managed a profitable Service, Parts and Body Shop for new owner of Dealership.

Prospected and acquired new fleet accounts for vehicle service.

Don Stein Buick

Overland Park, Ks. 1990 – 1992

Asst. Serv/Body Shop Mgr.

Service Consultant and assisted Service/Body Shop Manager

Andy Klein Pontiac 1985-1990

Overland Park, Ks.

Served as Pontiac Customer Care Manager for PMCARES phone compliant center and served as President of the Midwest Zone Pontiac Service Council.

Obtained 5 Star Service Customer Care Satisfaction Award each year.

Roper Pontiac 1984 – 1985

Sales Training Mgr.

Responsible for training all sales people in 4 step closing process and product knowledge

Served on Pontiac Roundtable (12 sales reps elected nationally)

EDUCATION / TRAINING:

Graduate of Shawnee Mission Northwest High School 1973

Johnson County Community College 1973-74

KU 1973-1974

Kansas City Community College 1974-75

REFERENCES:

Ted Titas – Retired AREA GM SERVICE REP of KC ZONE

816-***-**** (20 yrs)

Doug Sedgwick – AREA GM SERVICE REP of KC ZONE

816-***-**** (8 yrs)

Harry Studna – 3 time former employee (10 yrs)

816-***-****

VOLUNTEER WORK / INTEREST / CHARACTER TRAITS:

Married 35 years – 4 Children / 3 grandchildren

10 yrs. Teaching 5th grade Sunday School at First Family Church

10 yrs. Serving as Scout Master in Cub Scouts & Boy Scouts

Family Camping, Duck Hunting and Fishing

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