Justin van Niejenhuis

** ****** ******, ********, ******* L6Z 4E3

Cell:

416-***-****

Email:

acsfsp@r.postjobfree.com

Professional Profile

Capable and diligent systems administrator/IT manager with diverse experience and broad skill set – including technical acumen as well as project management, training, team leadership and organization transformation abilities. A quick learner, skilled at identifying problems, building innovative solutions and improving efficiency. Resourceful and adaptable, possesses excellent interaction and liaison skills at all levels. Customer-centric with helpdesk background and keen ability to resolve issues. Proven knowledge leader and hands-on manager – a strong motivator who consistently delivers exceptional results.

Objective

Seeking to advance career in IT/Systems Administration Management, taking on greater strategic responsibility and team leadership/management duties.

Career Summary

2012 – Present

MNP LLP, Mississauga ON

(One of the largest chartered accountancy and business advisory firms in Canada)

June 2012-Present

Senior Infrastructure Specialist

Managing Windows system administration, focusing on high volume server management

Providing leadership to end users on managing the effects of operational changes on system backend

Leading on-the-ground technical leadership initiatives related to merger & acquisitions, managing numerous transformations in centres nationwide

Directing new user orientation and server automation assignments, interacting with leaders and key stakeholders and leveraging excellent rapport-building abilities

Undertaking server room cleanup and management tasks at critical sites in eastern Canada

Project managing enterprise storage deployments/configurations including Dell EqualLogic and NetApp

Coaching local IT consultants/personnel who assume regional helpdesk roles at individual offices and regions

Managing IT components of location moves, both remotely and onsite, holding responsibility for lead system administration as well as hands-on assignments

Key Achievement:

Simplifying processes and improving productivity using PowerShell and other tools; developing prototypes adopted by colleagues in their work

January 2012 – February 2015

Regional IT Liaison

Excelled in new role and duties during acquisition of EvansMartin LLP by MNP LLP

Provided local helpdesk and IT coverage for region employing 50 staff during interim assignment

Key Achievements:

Based on technical skills and aptitude, quickly accelerated to Senior Technical Specialist role

Managed dual roles for 3 years, demonstrating versatility, diligence and dedication

Initiated elimination of redundant business process software incompatible with MNP LLP, managing high volume migration of document management system data to new system

November 2006 – December 2011

EVANSMARTIN LLP, Mississauga, Ontario

(Mid-sized accounting firm)

IT Manager

Managed system administration for IT department, servicing 50 professional/administration staff

Developed and established relevant policies to improve IT efficiency

Managed and mentored junior IT staff, ensuring best practices and peak performance

Executed end-user training within IT department

Oversaw all IT-related services including helpdesk and performed high level administrative functions

Developed and implemented department budget, allocating resources as required

Project managed major initiatives including migrating from small business Windows environment to high availability SAN environment running clustered storage, with all systems virtualized

Justin van Niejenhuis…continued

Sourced, selected and managed external vendors to facilitate project execution

Automated offsite backup and initiated business continuity and disaster recovery plan

Key Achievements:

Developed and launched security and performance incident management framework

Converted organization from analog telephone systems to modern SIP-trunked VOIP, highly innovative at a time when SIP was typically only used in telecoms

Successfully managed IT resources during multiple office relocations and major downtime events

March – November 2006

E-GATE COMMUNICATIONS, Don Mills, Ontario

(Business connectivity, consulting & support services firm)

ISP Helpdesk Agent

Remotely diagnosed internet access issues via telephone, resolving both consumer level and enterprise level problems (from DSL to fiber LAN extensions)

Provided remote assistance in onsite data center, including cleanup and re-organization

Key Achievement:

Excelled in customer interactions at all levels, diffusing conflict and resolving concerns promptly

June 2004 – March 2006

NEMSCHOFF, Sioux Center, Iowa, US

(Furniture manufacturer)

MIS Technician

Deployed IT resources, customizing to manufacturing environment

Developed and launched wifi point-to-point links with warehouse 2 km away, enabling staff to move seamlessly from warehouse to main plant while remaining online with inventory management systems

Extended duties as certified forklift operator, demonstrating flexibility and work ethic

Key Achievement:

Designed a more effective and efficient inventory management system for onsite parts

Education and Qualifications

Certification

NetApp Certified Data Administrator (CDoT 8.3) – 2015

Associate of Arts

Computer Science – 2005

Dordt College, Sioux Center, Iowa, US

Combining technical skills with writing, HR management and communications training

Technical Skills

Operating Systems & Environments

Applications

Storage & Virtualization

Networking

Telephony & VOIP

IT Business Processes

IT Technology Processes

DevOps

Windows Server Environments, Active Directory, Exchange, SQL and Sharepoint; various Linux and BSD environments including CentOS, Debian, Ubuntu and FreeBSD

System Center, WSUS, Imaging and Deployment, Microsoft Office and 365, apps used in Accounting and Insolvency industries

VMware, Vcenter, Hyper-V, Clustering, High Availability, Enterprise Storage environments including: NetApp CDoT, Equallogic, Dell PowerVault, Windows Storage Server and NFS, SMB3, ISCSI, FC, FCoE-based storage solutions

WAN and LAN topologies, IPv4, IPv6, Routing Protocols, Packet Analysis, DNS, SMTP, DHCP, PKI and encryption

H323 and SIP trunk-based telephony, QoS implementation, Multiple Vendor Hardware

Ticketing, Change Management, Hardware Lifecycle, Vendor & Project Management, IT Security and Defense, ITIL, Documentation, Disaster Recovery Planning and Volume License Management

Datacenter and Server Room Design, Rackmount Planning & Cable Management, HVAC Planning for IT Spaces, Monitoring & Statistics

Task Automation, DSC and other Build Automation, PowerShell, PERL, Source Control Systems-Git, TFS, SVN and others, and development processes; limited .NET and C#

Other Skills

Languages

Fluent English, Basic French

REFERENCES ARE AVAILABLE ON REQUEST

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