Kenneth Baker

440-***-****

acsfs6@r.postjobfree.com

PROFESSIONAL SUMMARY

Desktop Support Specialist with over 24 years IT experience, including more than 10 years working with Windows NT. Proficient with Windows NT Server 4.0 and 2000, Windows 2000 Windows XP, MS Office 2000,XP; possess strong communication and problem solving skills developed through a variety of work environments and projects. Decisive and efficient with strong work ethics. Proven ownership in environment and responsibilities.

TECHNICAL SKILLS

Applications: MS Office, MS Outlook, GroupWise, Symantec pcAnywhere, Norton’s Antivirus, VERITAS Backup Exec, MS Terminal Services, Access

Operating Systems: Windows 9X, Windows NT 4.0, MAC, Windows 2000, and Windows XP, Novell 5.0, and 3.0. Windows 2000 Server, Windows NT 4.0 Server. Windows 2007.

Protocols: TCP/IP, Fast Ethernet, Gigabit Ethernet, Apple Talk Netware, LANtastic, Banyan

Hardware: IBM, Compaq, HP, DELL, EMC

Monitoring Tools: Network General Sniffer, Navisphere Analyzer, Unisphere

Certifications: ICSEA, MCP, A+, Networking Essentials,

PROFESSIONAL EXPERIENCE

EMC 5/2013 to 5/2015

Associate Customer Engineer at EMC

Performed all aspects of break fix on as Data Domain, Avamar, Vnx, Vmax and Clariion,

Isilon, Celerra, Symmetrix, Centera storage systems.

Developed product knowledge of core EMC2 products by completing complex service training, on products such as Data Domain, Avamar, Vnx, Vmax and Clariion, Isilon, Celerra, Symmetrix, Centera storage systems.

OnX Enterprise Solutions

Solution Assurance Spec Sr TSG

National EMC configuration support.

Create all EMC,ISILON, SUN and HITACHI configurations for or sales staff throughout the United Stated and overseas,

Agilysys Inc. 11/2010 to 2011

Agilysys sold its services department to OnX August 2011

Create all EMC,ISILON, SUN and HITACHI configurations for or sales staff throughout the United Stated and overseas

Siemens It Solutions, Cleveland, Ohio 1/2007 – 4/2010

Contracted Desktop Support Engineer

Perform all aspects of desktop support for multiple clients, upgraded servers,

Also performed break fix services on multiple EMC storage systems.

Xerox Global Services Inc., Warrensville, Heights 10/1997-2006

Xerox Global Services was sold to Siemens in December of 2006.

Contracted Desktop Support Engineer

Manage network access, support Microsoft and Macintosh Products. Upgrade Operating Systems, provide Network support, build and configure Window Servers. Lead on various projects for large organizations nationwide; to include: installing new patient scheduling software, conversion from Token Ring to Ethernet, conversion of email systems and the conversion from one network to another. Perform Help Desk Services and developed the VPN procedure for Macintosh computers and connecting the citrix servers for a large client. Administered the Windows NT 4.0 and 2000 networks providing support to everyone within the organization.

Swagelok Corporation, Solon, Ohio Contracted 2006 – 2007

Cleveland Clinic Foundation, Cleveland, Ohio Contracted 2001-2006

Rolled out Epic and Epic Care (Electronic Patient Information Databases), Remote Access support, Developed VPN Access for Macintosh Computers, Public Clinical Workstation support. Support the Board of Governors. Network upgrades and provided support for various departments and physicians. Help desk support when needed.

United States Marine Corps

EDUCATION

Professional Training

Administrating Windows NT

Supporting Windows NT Core Technologies

Installing, Configuring and Administering Microsoft Windows 2000 and XP

Windows 2000 Server

EMC Storage Systems

Clariion Storage System

Disk Library System

Centera System

Symmetrix

Avamar

Vnx

Vmax

Isilon,

Cleveland Institute of Technology

Earned an associates degree in Computer Technology. Successfully completed a course covering electronics, central processing units (hardware and software), peripherals (display terminals, line printers, card readers, disk drives) and microprocessors.

INTERESTS

Hunting, fishing, technical news groups, ATV’s, computers, hiking, camping

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