Patsy Wilson

***** ** **** ***, ***#*** Miami Florida 33176

917-***-**** • acsfj9@r.postjobfree.com

Objective

To obtain employment in an organization where my skills can be utilized. Trained professional accustomed to working in fast-paced, high-stress environments.

Professional Experience

Education

07/25/12 American Medical Technologists RMA Rosemont,IL60018

01/20/12 New York Medical Career Training Center CMA Flushing, NY

12/18/11 American Heart Association CPR & AED Certified

06/29/06 New York Medical Career Training Center Phlebotomy/EKG Flushing NY

Florida Atlantic University Debt Collection/Marketing

Harris Financial Services, Jamaica, New York January 2013 – Present

Customer Service

Data entry of clients information and filing

Entering billing statements for company rent, electricity and office supplies

Answering the phone and scheduling appointments

Setup packages for clients to date and sign

Elmhurst Avenue Medical Associates, Elmhurst, New York, 2011- 2012

Clinical Interning

Entrusted to compile and file charts of patient data

Took responsibility for scheduling appointments

Prepared patients and their charts for the examination

Performed EKG’s, vital signs, urine analysis, PFT, Bioz and venous puncture

Performed light housekeeping duties to maintain office cleanliness

RadioShack, Jamaica, New York 2003-2012,

Assistant Manager/Sales Associate

Responsible for opening and closing of the store

Trained over 50 associates and co –coordinate employee schedules

Sales, answer customer questions regarding sales and promotions

Handled cash, credit transactions and deposits

Word processing, faxing, scanning, copying and filing

Maintained sales and customer databases.

Maintained department sales budget, goals as well as inventory.

Responded to customer inquiries by phone and in person.

Lillian Miller Family, Astoria, New York 2002-2003

Patient Companion

Accompanied patient on various field trips and appointments and provided daily personal care

Checked vital signs and reported any strange events to patient’s doctor.

Road Town Wholesale Trading Limited, Road Town, Tortola August 2000- July 2003

Senior Debt collector & customer Service Representative

Strategic Monitoring of National & International Data Bases-Data Base Administration.

Strategic Target & Niche Marketing.

Inbound and outbound sales calls

Debt Collections-Commercial and Consumer

First and Third Party Collection Techniques

Fair Debt and collections Practices Act- (Policies & Procedures)

Bankruptcy Procedures- Chapter 7,11 and 18

Problem resolution procedures with difficult customers and debtors

Resolution of Billing disputes and charges backs

Update information to customers and debtor’s automated records.

Verbal communication compliance of FDCPA, Fair billing and Credit Report Act

General filing, data entry and assistant to receptionist

Road Town Wholesale Trading Limited, Road Town, Tortola August 1980- July 2000

Accounting & Clerical Officer

Prepared vouchers, posted vouchers and balanced vouchers

Prepared payroll

Prepared cash receipts and petty cash book.

Reconciled Bank statements

Maintained file in an organized manner.

Processed and reconciled inventory.

References

References are available on request.

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