Technical Writer Power Plant

MARIE FIEBIG

*** *. ******** ***** ***, MI ***** 248-***-**** acsegl@r.postjobfree.com

TECHNICAL WRITER/INSTRUCTOR

Researching, writing and coordinating policy, procedure, and compliance

documentation within the automotive finance and electric reliability industries

EDUCATION

MA, English

Oakland University, Rochester, MI

BA, English Education

Michigan State University, East Lansing, MI

TECHNICAL SKILLS

Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint)

SharePoint

PROFESSIONAL EXPERIENCE

Bridge Energy Group/Exelon July 2014 – Present

NERC CIP Procedures Writer

Obtained and documented compliance evidence and wrote related documentation such as recovery plans

Collated security controls testing and password change documentation into evidence binders.

Performed compliance-related tasks such as weekly RTU Log Review

Worked with SMEs to prepare and maintain NERC CIP Reliability Standard Audit Worksheets (RSAWs) for CIP-002 through CIP-009 including creation of a PDF document map with bookmarked evidence

Prepared and maintained NERC CIP related Procedures and Job Aids.

Created CIP-004-5 R4 and CIP-007-5 R5 job aids for a variety of access management and account management tasks including password management for Industrial Defender assets and RTUs, shared account list management and quarterly review, and account provisioning and de-provisioning.

Assisted in gathering and maintenance of NERC CIP related evidence such as annual and quarterly reviews and approvals.

Randstad/Duke Energy Apr 2009-July 2014

Contract Technical Writer/CIP Coordinator

Support Duke Energy’s compliance with North American Electric Reliability Corporation (NERC) standards as follows:

Interviewed technical subject matter experts (SMEs) to define how Duke Energy meets the compliance requirements of North American Electrical Reliability Corporation (NERC) Critical Infrastructure Protection (CIP) regulatory standards.

Generated technical documentation based upon knowledge transfer from the SMEs. Examples include:

oFor the enterprise: Risk Based Assessment Methodology, CIP Leadership Document, Cyber Security Policy, Critical Cyber Asset Information (CCAI) Protection Plan, Cyber Security Awareness Program, Cyber Security Training Program, Personnel Risk Assessment Program, Cyber Security Access Program.

oFor Transmission: Cyber Security Testing Program, Patch Management Program, Malicious Software Prevention Program, Account Management Program, Cyber Security Monitoring Program, Cyber Vulnerability Assessment Program, Cyber Security Incident Response Plan.

Worked with SMEs to complete Reliability Standard Audit Worksheet and gather and format evidence in preparation for audit.

Worked with SMEs to generate responses to data requests from auditors during RFC and SERC audits.

Led the bi-annual self certification process by completing online worksheets and obtaining SME review and Senior Manager approval.

Created a SharePoint TFE repository for tracking and quarterly/annual reporting.

Maintained the critical asset assessment and cyber asset assessment spreadsheets with pivot tables for each SERC and RFC Critical Asset Lists and Critical Cyber Asset Lists.

Coordinated, drafted and edited CIP self reports and mitigation plans. Tracked self report investigation, mitigation plan milestone completion, evidence collection and mitigation certification through the approval and region submittal process.

Created SQL queries to collate data to publish weekly reports on all aspects of the CIP program including self reports, mitigation plans, technical feasibility exceptions, requests for information and completion of ongoing compliance tasks.

BARTECH GROUP/DTE Energy Mar 2008-Nov 2008

Contract Technical Writer on NERC Compliance Project

Supported DTE compliance with North American Electric Reliability Corporation (NERC) standards.

Generated reports in Oracle-based plant performance statistics system and used as source document for data entry in Energy Information Administration (EIA) online reporting.

Developed training materials to enable plant EIA-923 monthly data entry.

Created Power Plant Orders (Policy/Procedure), reporting templates, and standard work instructions for steam path appraisal, statistical reporting, facility ratings methodology, NERC compliance and communications, steady-state and dynamics reporting, and system restoration planning.

In response to an EPA Section 114 Request, extracted data from data warehouse using Oracle Discoverer, converted data to comply with reporting format requirements, and output data to Excel. Drafted summary document to describe data provided.

SYNOVA, INC. /Chrysler Financial Services Sept-Dec 2007

Contract Business Analyst on Contract Validation and Management Project

Created User Acceptance Test plan, conducted UAT, entered test steps in the Mercury Quality Center tool.

Created Access queries to identify accounts and vehicles suitable for testing scenarios.

Attended project meetings, took minutes and distributed to project team.

Edited XML documents to reflect testing scenarios to provide source data for UAT.

FORD MOTOR CREDIT COMPANY

Procedures, Communications and Forms Supervisor/Project Coordinator 1993-2007

Administered procedures and communications functions, leading global procedures team in procedural design and web delivery standards.

Coordinated the work of six technical writers and 100 subject matter experts to maintain a web library of 2,000 procedures/process maps, 5,000 electronic forms, and numerous reference tools.

Led Global Procedures Project, achieving standards for procedure format, numbering and delivery.

Built Access database to schedule and track web content change requests, writer resources, and publication process approvals.

Resolved publishing and information retrieval issues to the satisfaction of 9,000 employee users and Ford Credit management.

Exported Access data to Excel to produce metrics to evaluate and continuously improve the quantity and quality of publishing output. Saved over $1 million in annual maintenance costs by driving project to consolidate three separate organizational procedure sets.

Coordinated procedures revisions for two major restructurings that transitioned collections, account service, purchasing, and wholesale functions from 150 branches to six business centers.

Increased end user satisfaction from 60% to 81% with 6-Sigma project to redesign North American policy and procedure website.

Boosted technical writer output 100% with Information mapping training and streamlined workflow.

* References available upon request.

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