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Customer Service Manager

Location:
United States
Posted:
November 10, 2015

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Resume:

Barbara Fisher

* **** ****** ***

Highlands, NJ *7732

413-***-****

acsed6@r.postjobfree.com

Objective

Nursing position allowing for parlay of demonstrated professional skills and knowledge, interpersonal communication, and management derived from over 30 years of successful performance in the field of healthcare. Interested in exploring new opportunities in the field of healthcare

Profile

Motivated, personable healthcare professional with a Bachelor of Science degree in Nursing, certification in Legal Nurse Consulting; experience in multiple areas of Nursing, including telemetry, medical surgical, maternity, orthopedic, critical care, emergency care, end of life care, adults with disabilities, and case management; Talent for quickly mastering knowledge of insurance requirements and pertinent state and federal regulations. Working knowledge of human resource requirements. Diplomatic and tactful with professionals and non-professionals at all levels. Demonstrated history of accurate and up to date documentation meeting stringent HMO and insurance guideline[i]s.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with strong interpersonal skills. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Nursing assessment and triage

Report Preparation

Written Correspondence

Legal Nurse Consulting

Computer Savvy

Customer Service

Scheduling

Marketing

Insurance Billing

General Office Skill

Professional Presentation

Professional Experience

Supervised approximately 18 clinicians ( RN’s, PT’s, OT’s, ST’s, MSW’s, HHA’s) in home care setting

Provide direct patient care in a variety of settings, working well as a team player

Directly monitored cardiac rhythms in telemetry, critical care and emergency settings

Maintained communication with other health care providers ensuring accurate update of patient status and needs and continuity of care

Management of 25-30 patients in the home care setting, coordinating resources to meet medical and psychosocial needs

Prepared patient updates for managed care organizations and insurance companies, ensuring full compliance with agency requirements and tight deadlines.

Design and delivery of a series of up to date trainings for staff

Management of a homecare branch, directly supervising 12 employees

Developed Adult Family Care program for agency, ensuring compliance with regulations, supervision of caregivers and coordination of care for members

Scheduling of direct care workers in a LTC setting to meet needs of patients on the unit

Monitored satisfaction survey trends, designing program to improve areas of weaknesses

Chaired Quality Improvement meetings; problem solving while keeping group on task.

Rapidly learned and mastered varied computer programs

Employment History

CARETENDERS, 330 WHITNEY AVE., HOLYOKE MA – 413-***-****

CLINICAL MANAGER –6/2014-10/2014; worked as weekend nurse from 10/2014-06/2015

GUARDIAN HEALTH CARE, 155 MAPLE ST, SPRINGFIELD,MA – 413-***-****

CLINICAL MANAGER – 12/2012 – 5/2014

UNITED ARC OF FRANKLIN AND HAMPSHIRE COUNTY – 111 SUMMER ST., GREENFIELD, MA - 413-***-****; AGENCY NURSE – 4/2010 – 12/2014

HOSPICE OF FRANKLIN COUNTY, 329 COLRAIN RD., GREENFIELD, MA – 413-***-****; QUALITY ASSURANCE; INFECTION CONTROL; STAFF EDUCATION; DIRECT PATINET CARE; 12/2008 – 12/2010

CHARLENE MANOR- COLRAIN RD., GREENFIELD, MA 413- 773-0000 ASSISTANT DIRECTOR OF NURSING; STAFF EDUCATION; INFECTION CONTROL - 1/2005 – 12/2008

OVERLOOK VISITING NURSE – 329 MAIN ST., GREENFIELD, MA – BRANCH MANAGER – 2/2001 – 10/2004

Education

SALVE REGINA COLLEGE

BACHELOR OF SCIENCE IN NURSING – 1982

OASIS ANSWERS, INC

COS-C – 3/2014

KAPPLAN COLLEGE

LEGAL NURSE CONSULTANT CERTIFICATION -2009

FETAL MONITORING CERTIFICATION – 1985

INTERPRETAION OF CARDIAC ARRHYTHMIAS - 1982

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