Geoffrey J. Schaller

914-***-****

Rahway, NJ

acsebr@r.postjobfree.com

Work Experience

Khronos, LLC – IT Support & System Administrator December 2003 – Present

Served in multiple support roles for this international hedge fund, including desk side and remote support for all users in the USA, Europe, and Latin America.

Provided C-level Executive support for hardware and software, including rolling out hotfixes and configuring individual machines with unique settings.

Involved extensively in all aspects of IT, including inventory, server and network management, email and security administration, disaster recovery, and account creation and management.

Planned and executed multiple IT projects, including a co-location move, a switchover of systems from Mac to PC, multiple server changes, and full Active Directory rewrites.

Created and managed the IT process documentation and training, including AV, Video Conferencing, and Remote Access.

Children’s Hospital of Philadelphia – IT Phone & Desktop Support July 1998 – November 2003

Hardware and Software support over the phone and desk-side support for a user base of over 4000 people.

Responsible for configuring PCs, inventory, and Add/Move Requests

Additionally provided basic LAN administration, Large-Scale Project Processing and Fulfillment, and Training.

General Electric – Help Desk Support May 1996 – July 1998

Served as Phone Support and Desk Side Support for GE Corporate, GE Benefits, and a worldwide audit team.

Provided hardware and software support over the phone for users worldwide, as well as desk-side support for local users.

Responsible for configuring PCs and basic LAN administration. Day and Zimmermann Information Solutions – IT Phone Support January 1995 – May 1996

Served as first point of contact for worldwide IT issues for a Fortune 500 company.

Provided hardware and software support over the phone for users worldwide, including application use, telecommunication issues, network connectivity and security, and training.

Education

1994: BA (Theater Arts), Cornell University; Ithaca, New York. 1990-1992: 4 Semesters Electrical Engineering: Cornell University, Ithaca, NY Phi Kappa Tau Fraternity

Technical Skills

Windows:

o Expert knowledge of MS Office through Office 2016 / 365, including Word, Outlook, and Excel, as well as numerous other applications. o Self-trained in a number of other software programs, including Joomla, Bloomberg Financial Software, and PerTrac Analytics. o Expert knowledge of all Windows operating systems through Windows 7 o Extensive experience with Windows-based servers, including Microsoft Exchange and Blackberry Enterprise Server.

o Knowledge of networked appliances including printers, scanners, room wizards, and biometric security and surveillance equipment. o Knowledge of clients and servers for remote access and support software including Citrix, Microsoft TSC (RDP), Bomgar, and DameWare. o Experienced in ticketing systems, including Numara Footprints, ZenDesk, and Peregrine.

Macintosh:

o Mac OS X up to 10.11 (El Capitan); iWork and iLife, MS Office for Mac up to 2016, Parallels and VMware Fusion.

Hardware:

o Thorough knowledge of all PC hardware, Mac hardware, Blackberry, Android and iPhone / iPad devices.

o Basic Laser Printer, Desk Jet, and Scanner hardware maintenance.

Network:

o Extensive experience with Windows (Active Directory), Exchange, VMware, TCP/IP, and physical networking.

o Proficient in Web Development, including HTML and CSS, and CMS systems

(Joomla).

o Familiarity with mySQL and PHP applications, and SharePoint.

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