Janitor / Environmental Services

Sharon Y. Clark

**** ***** ****, #*

Chicago, Il 60621

Cell: 773-***-****

Home: 773-***-****

E-Mail: **************@***.***

Objective: A position where my management and customer service skills can be effectively utilized to

improve operations and contribute to company profits.

Experience:

USM, Inc. – Alsip, IL 708-***-****

12331 South Latrobe Avenue

Custodial Engineer/Floor Care April 2009 – Present

. Responsible for cleaning the entrance area of Kmart.

. Pull garbage, clean windows and Changing Room mirrors.

. Clean and refresh public restrooms.

. Operate Advance 35-RST floor scrubber through the entire store.

. Buffs out Kmart by using PBU (Propane Buffing Unit).

. Maintains upkeep and changing of pads on all floor care equipment.

Binny’s Wine Depot – Chicago, IL 773-***-****

1531 East 53rd Street

Customer Service Representative / Cashier November 2008 – Present

. Stock shelves, and mark prices on shelves and items.

. Answer customer questions, and provide information on store procedures and policies.

. Resolve customer complaints, and communicate customer requests to management.

. Issue receipts, refunds, credits and change due to customers.

. Receive and process incoming wine, beer and spirit shipments to maintain store stock.

. Offer customer carry-out service at the completion of transactions.

. Answer phones and greet customers entering the store.

Hyatt Regency Chicago – Chicago, IL 312-***-****

151 East Wacker Drive

Sales Administrative Assistant November 2005 – September 2007

. Create and edit Group Sales Proposals, Contracts, Addendums and Programs of Events.

. Respond to RFP Leads via e-mail and StarCite requests.

. Process and update client rooming lists in Passkey for upcoming events.

. Support all incoming Rooms Only Groups under 75 room nights from contract signing to final billing.

. Arrange all aspects involved with a formal Site Inspection of hotel.

. Organize all department information on Group Resumes for hotel distribution.

. Process paperwork to complete Group Sales files to be turned over to Convention Services.

Wyndham Garden Hotel – Wood Dale, IL 630-***-****

1200 North Mittel Boulevard

Catering / Sales Manager February 2004 – April 2005

. Maintained and updated forecast and actual numbers for Food & Beverage spread sheets.

. Booked and serviced meetings with and without sleeping rooms.

. Detailed event orders with menus specifications and audio-visual requirements.

. Prospected and qualified new accounts for potential business.

. Conducted sales call visits to maintain good business relationship with existing and new clients.

. Up sell booked business to increase Food & Beverage revenue in one year by 25% over hotel goal.

. Follow up with Meeting Planners to maintain quality service levels and secure future meetings.

Wyndham Northwest Hotel – Itasca, IL 630-***-****

400 Park Boulevard

Catering / Meeting Services Assistant July 2002 – January 2004

. Processed Wedding and Group Meeting inquiries to assist managers.

. Conducted Hotel Site Sours for potential clients.

. Detailed Banquet Event Orders for Group Meetings and Wedding Ceremonies.

. Worked with clients to obtain meeting requirements including audio-visual, room set up, and menus.

. Answered phones as coverage for Receptionist Desk.

. Completed Check Log and processed client deposits.

. Distributed incoming hotel mail to department mailboxes.

Hotel Monaco – Chicago, IL 312-***-****

225 North Wabash

Sales Coordinator September 2000 – October 2002

. Created proposals and contracts for potential clients.

. Maintained Sales Corporate and Meeting Services files.

. Processed reservations for VIP Clients.

. Ordered special gifts and amenities for in room deliveries.

. Coordinated tour bus parking arrangements for entertainment groups.

. Responsible for ordering office supplies for hotel via on line ordering service.

. Processed trade, donation and purchased gift certificates for hotel guests and clients.

. Supervised all maintenance on postage meter, fax and copier machines.

Wyndham Hotel – Chicago, IL 312-***-****

633 North St. Clair

Sales Administrative Assistant

Catering / Sales / Meeting Services April 1999 – September 2000

. Processed client specifications for Meeting Agendas and Banquet Events.

. In charge of daily Banquet Event distribution and changes to departments.

. Worked with clients to oversee multiple housing lists for groups coming into hotel.

. Ordered flowers, linens, entertainment, staging and additional equipment.

. Updated Reader Boards daily with current hotel events and postings.

. Responsible for Banquet Event files and all changes to Event Orders.

. Maintained and updated Sales, Corporate and Convention Services filing systems.

Education:

Chicago State University 1984 – 1985

Virginia Commonwealth University 1982 – 1984

Manor High School Graduated 1982

References:

Available upon request.

Contact this candidate