Richard Hall

acsdxj@r.postjobfree.com

608-***-****

WORK EXPERIENCE

**/**** - */**** ******* A3 Solutions, Oldsmar, FL

Mike Perry – Manager

Apple Desktop Support Microsoft Desktop Support

• Windows 7, 8 & Mac OS X 10.10 machine deployment

• MS Surface tablet deployment

• Inventory control and hardware servicing

• Remote/onsite user assistance and issue resolution

11/2014 - Present Conquer-IT Miami, FL

Wayne Hall – Owner

Consulting Partner

• Setup Mac Mini Server for deployment in colocation

• Research and evaluation of hardware for prototyping

• Linux (Debian, Redsleeve) installation and testing

• Resolved image scanning issues in PDF workflow

03/2014 - 06/2014 Bellsoft NCR Duluth, GA

Frank Steele – Apple System Analyst

Mac System Engineer

• Initiated Apple Assistance self-help Wiki documentation

• Repackaged non-standard application installers into Apple package format using JAMF Composer and PackageMaker

• Created offline deployment strategy via Apple's NetInstall technology

• Setup online deployment strategy via Jamf's Casper Suite of technologies

12/2013 - 03/2014 FixAppleNow Weston, FL

Mikhail Tsimafeyeu – Owner

Apple Hardware Repair Software Management

• Physical repair of Apple iOS devices and OS restores

• Mac OS X installations and User data transfer

• Setup and/or client training on Apple consumer technologies (e.g. Keychain, iCloud, TimeMachine)

• Implementation of Mac OS X Server services that aid business process (e.g. Netboot, Software Updates Caching, Calendar)

06/2013 - 07/2013 Wipro Ascena Bensalem, PA

Thimmaiah Ponnappa – Manager

Apple Desktop Support MS Desktop Support

• Initiated modular Mac OS X 10.6.8 & 10.8.4 image creation process using System Image Utility (Automator) workflow

• Created launchdaemon and BASH startup script for postboot deployments of application installers and system setup

• 6 week Mac OS X support training and documentation

• User desktop support of hardware and software issues

• Mac OS X & Windows machine deployment

07/2010 - 03/2013 Wipro Mattel Middleton, WI

Tim Watson – End User Support Manager

Mac OS X Server Administrator Apple Desktop Support

• Remote management of 100+ Mac OS X 10.5 and 10.6 workstations

• Casper client management, package creation and machine deployment

• NetRestore site implementation and image creation

• User desktop support of hardware issues

• User application support of Adobe CS (Creative Suite), Microsoft Office and Extensis Universal Type Client/Server

• Hardware/Software and license inventory

03/2010 - 04/2010 TEK Systems Ransom Everglades School Coconut Grove, FL

Jeffrey Castillo – Director of Information Technology

Apple Desktop Support

• Re-imaging and setup of 20 Apple systems across two labs

• Apple Remote Desktop teacher training sessions

• Network printer firmware updates and setup

2007 - 2008 Auxis Applica Miramar, FL

Dev Persad – Infrastructure Manager Keith Ruth – Support Manager

Mac OS X Server Administrator Apple Desktop Support

• Managed 17 varied Apple computer systems across three departments.

Mac OS 10.4, 10.5; MS XP, Vista [ Power Mac G4, G5; Mac Pro, iMac, MacBook Pro ]

• Implemented upgrade from 10.3 to 10.5 Server and from Apple’s RAID(5) to VTrack RAID(6)

• Setup Vista on 3D workstation to utilize 64bit processing and 4GB RAM while using XP in virtual machine as fail-safe for assured compatibility within company environment

• Utilized Keynote presentation illustrating designer workflow to aid new employee transition

• Outlined budget hardware and software recommendations for workflow improvement

• User application support of Adobe CS and MS Office suites

• Large format print and RIP troubleshooting

• Performed penetration testing of several Mac OS X Server environments

2005 - 2007 Apple Inc [Retail Chain] Miami, FL

Patti Fucci - Manager

Creative [Software Trainer]

• Novice to Professional User application training and file system management

• Creation of bootable external drives for use in diagnostic testing, file recovery and system repair

• Setup of specialized shared account privileges using ACLs

• Hardware/Software installation & troubleshooting

EDUCATION & CERTIFICATION

Apple Certified Support Professional 10.9 (ACSP)

Apple Certified Technical Coordinator 10.5 (ACTC)

Apple Certified Support Professional 10.5 (ACSP)

Apple Certified Help Desk Specialist 10.4 (ACHDS)

Apple Final Cut Pro 5 Level One Certification

2004 - 2008 Art Institute Of Fort Lauderdale, Fort Lauderdale, FL

Course work in Interactive Media & Web Design

• Major Emphasis - Web Application Development

1997 - 1999 International Fine Arts College, Miami, FL

Associate of Science Degree in Computer Graphics

• Major Emphasis - Digital Video Production

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