Mobile: 713-***-**** Email: acsdlm@r.postjobfree.com

OBJECTIVE

I have over 15 years of Healthcare industry experience and in my most recent position I moved outside the Healthcare industry for an opportunity which provided me experience in operations and management. Utilizing my business analyst and project management experience I successfully managed a multi-million dollars privately owned company with monthly revenue over half a million dollars. My experience was multifaceted between managing 30-40 employees, HR over site, administrative and logistical management, operational standards and efficiency, Accounts Payable /Receivable controller, and financial budgeting and reporting. I believe this experience to be invaluable and transferable to any industry. My goal is to utilize all of my employment experience in a organization that can provide me with challenges and upward mobility.

SUMMARY

2 years of Operations/Management experience in an extremely fast pace environment

Over 15 years of Business Analyst experience

Over 5 years of Project Management experience

Experience in all aspects of project implementation: Analysis, Project Management, Planning, Scope, Requirement Gathering, Documentation, Workflows, Interoperability, Gap Analysis, Risk Assessment, Facilitation, QA/Testing, Support and Deployment

Excellent verbal and written communication skills

Effective Analytical and Facilitation skills

Ability to understand and embrace new technology to improve organizational processes

Master of Science in Health Informatics - University of Alabama at Birmingham

Bachelor of Science in Health Information Management - Medical College of Georgia

Professional Certificate in Business Analysis - George Washington University

EMPLOYMENT EXPERIENCE

Fort Bend Recycling Houston, Texas

VP of Operations September 2013 – September 2015

Operations

•Management of over $500,000.00 monthly cash flow

•Created and produced monthly profit loss statements and other statistical analysis.

•Responsible for monthly expenditure Reduction by 25%

•Responsible for building Strategy on Material Mobilization based on changing constraints

•Develop significant employee culture modifications related to Communication and Safety

•Instituted new policies and procedures on HR, procurement, and administrative processes

Responsibilities included: Operations, Financials, Accounts Payable/Receivables, Procurement, Human Resources, Safety, Staff and Heavy Equipment Management.

Universal American (Provide Medicare Insurance) Houston, Texas

Project Manager /Business Analyst May 2011 – August 2013

Department: Project Management Office - IT

•Management of multiple deliverables with aggressive deadlines and minimum direction

•IT PM/BA for internal business of Pharmacy Dept., which encompasses Project Management, and Business Analyst role in a fast pace environment, which requires extensive multi-tasking skill set to provide IT solutions

Project: Pharmacy (Rx) Coordination of Benefits process development and implementation: To effectively reengineer current process for managing Rx COB data to CMS standards and compliance. Efforts include process reengineering and streamlining, In-house development, modifications to existing interfaces with vendor solutions, implementation of additional vendor solutions. Proposed implementation solution will utilize integration with 3 vendor solutions and utilizes liner integration of several systems to complete designed processes

•Managing Executive Steering team expectations/direction and RxCOB team deliverables accordingly.

•Defining and managing work efforts and deliverable with multiple internal business departments, compliance, development, QA, and multiple vendors to produce requirements and deliverables

•Establishing relationships with existing and new vendors to capture requirements and implementation plan development

•Responsible for developing Business Requirements Documents (BRD) for IT Deliverables and management of task to Production

M.D. Anderson Cancer Center (MDACC) Houston, Texas

Business Systems Analyst - Information Services 2008 – November 2010

Department: Project Support and Coordination Services

Project: Clinical Trial Management System – Application: Velos “eResearch” & Click Commerce: “eResearch”

•Requirements gathering from several systems and departments for new research protocol management system, and System configuration

•Facilitate meetings with various customer groups, Gap analysis on scope vs requirements, develop workflow for clinical and administrative departments

M.D. Anderson Cancer Center (MDACC) Houston, Texas

Business Systems Analyst - Information Services 2007 – 2008

Department: Clinical Application & Support

Project: Enhance Social Work Department Workflow Process

•Facilitate workflow, define bottlenecks, Provide management with project requirements

Project Nurse Call System Implementation

•Analysis on vendor’s functionality and requirements documentation

Project: Bed Management System (Allows real-time management of inpatient bed turnover)

•Develop workflow, System configuration, Testing, Training, and support

M.D. Anderson Cancer Center (MDACC) Houston, Texas

Business Process Consultant - Management Information 2005 – 2007

Department: Electronic Medical Record - Electronic Medical Record Support and Development Team

Project: Development of Electronic Order Sets.

•Transition of paper based Chemotherapy Order Set into Electronic Medical Record (EMR).

•Provide electronic signature and removal of fax ordering system, designing task specific worklist for multiple clinicians.

•Defining scope, building work plan, document current process, designing EMR solution, documenting solution using Use Case Model, Use Case and UI Specification guidelines, building simulation, development of Test Case/Scripts, Testing and coordination/management of the first testing efforts utilizing overseas testers at MDACC.

•Developed mock design of application using visualization & simulation software tool (iRise) to provide customer view of proposed application design and functionality

Project: Develop Electronic Documentation Templates for ancillary departments within EMR

Provide alternative to dictation as well as customized department specific documentation templates.

Project: Redesign dictation system to be Center for Medicare & Medicaid Services (CMS) compliant

•Dictator Authentication: Complex system workflow redesign. Facilitate meeting with executives and department directors.

•Develop detailed specifications, which include current and future workflow for all systems affected, coding solutions for multiple systems, requirements analysis, test scripts development, testing, and project management.

•Provided training to over 1000 users

Application Support:

•DMS Business Contingency Plan, DMS server upgrade, Duplicate checking for inbound interface, Project proposals (requirements) for service requests. Testing modifications & Training

M.D. Anderson Cancer Center (MDACC) Houston, Texas

Business Process Consultant - Management Information 2004 – 2005

Department: Document Management System Services

Responsibilities:

•Lead and coordinate cross application/departmental development projects

•Prioritize development work for team with management and complete all pending customer request

•Design solutions, implement strategy, report development, training, testing, compliance, present solutions to stakeholders

Project Lead: Consolidate multiple databases to develop a new source database

•Identified issue and presented resolution to director for project approval. Cross-reference multiple data sources (People Soft, Order Entry system, Lotus Notes, DMS user table, to uniquely identify DMS applications users.

M.D. Anderson Cancer Center (MDACC) Houston, Texas

Business Process Consultant - Management Information 2002 – 2003

Department: EMR Team - HL7 Integration Services

Project: Develop Document Management System Interface to Misys EMR

Project Manager & Business Analyst: Development of project scope, project plan, risk management documentation, facilitation of weekly meetings, and analysis of business needs. Create workflow of DMS application business process. Work with development team to design and configuration application for transcribed results storage & viewing. Analysis on implementation issues such as security for confidential documents.

Project: TRAN-Dictated Document Repository Conversion to Misys EMR

Responsibilities as Project Manager & Business Analyst: Development of project scope, project plan, risk management documentation, Analysis of conversion requirements, specification document, testing plan, test scripts, testing, specification review and signoff with management & sponsors.

Interface Support

•Misys EMR Admission Discharge Transfer (ADT) Interface from Siemens Invision & Nursing Vital Sign Interface

•iKnowMed Outpatient EMR: ADT from Siemens Interface

•Create solutions to HL7 Interface issues

•Processing Tumor Registry manual upload to cross reference patient status

M.D. Anderson Cancer Center (MDACC) Houston, Texas

Business Process Consultant - Management Information April 2001 – 2001

Department: Electronic Medical Record

Project: ADT Interface Build

•Document workflow and Inpatient unit schematics for service center and build in EMR

Project: Positive Patient Identification (Medication Error)

•Development of Project Scope, Charter, Budget, Coordinate vendor Demo’s, Document customer requirements and vendor functionality

Project Lead: Issue Tracker Database Design for EMR Implementation

•Application Re-design based on user requirement, user training, support, and report writing.

Computer Sciences Corporation, Healthcare Group Birmingham, Alabama

Lead Technical Analyst III - Implementation and Support June 1998 - March 2001

Supervise team of four technical analysts

Provide support to 20 plus customers in GUI preauthorization software. Responsibilities include trouble shooting, system modifications, testing, software installation, upgrades, and product education.

Actively promoting intradepartmental communication, efficiency, and education, documentation, and quality control

Perform onsite implementation, training, and troubleshooting on proprietary Health Plan Employer Data & Information Set (HEDIS) application

Charter Behavioral Health System Athens, GA

Director of Health Information Services - HIS July 1997 – March 1998

•Management of Inpatient and Inpatient Coding, Release of Information, Assembly and Analysis and Transcription

•Eliminated backlog of incomplete charts and correspondence

•Restructured contracts with transcriptions and correspondence services to increase productivity

•Reengineered chart flow process to increase efficiency

SOFTWARE APPLICATION

Office Applications: MS Office, MS PowerPoint, MS Project, MS Visio, MS Excel, Lotus Notes, Cisco Web Meeting

Medical Application: Velos eResearch, ClinicStation-MDACC EMR, Misys CPR, iKnowmed CPR, Document Management System, Siemens Invision, IRISE-Software Simulation designer, Defect tracker

EDUCATION

March 2010 George Washington University

Professional Certificate in Business Analysis

April 2001 – Nov 2010 Completed 15+ two day courses from training Institutions in areas such as Requirements Gathering, Business Analysis, Project Management, Process Modeling, Facilitation, etc.

Sept. 1999 – June 2001 University of Alabama at Birmingham

Birmingham, Alabama

Master of Science in Health Informatics

Sept. 1995 – June 1997 Medical College of Georgia

Augusta, Georgia

Bachelor of Science in Health Information Management

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