VICTOR ROSADO

Salesforce.com Digital Solutions Consultant

Independent contractor with professional track record consulting dealers, BDC's, call centers, real estate, media and financial organizations throughout the Eastern United States and Mexico. Proficient in English and Spanish; capable of carrying out professional configuration, installation, operation and maintenance of Salesforce.com in both languages. Constant Contact email marketer; Certified with experience carrying full lifecycle implementations utilizing cloud based apps such as: DemandTools, Dupe Blocker, MapAnything, DocuSign, MindManager and Roll-Up Helper. Skills

• Salesforce.com advanced administrator

• Salesforce.com Sales Cloud

• Salesforce.com Service Cloud

• Salesforce.com Chatter

• Salesforce.com Analytics

• Formstack.com forms development

• Trello.com project management

• LucidCharts.com development of flowchart

• Project lead

• One-on-one workshop training

Professional Experience

President and Owner

Rosado Inc. – Orlando, FL

01/2008 to Current

Built a cash-flow positive S-Corporation business focused on building and maintaining Salesforce.com instances Expanded business consulting to include email marketing and digital consultation for business owners Covered client base located in Michigan, Pennsylvania, Florida and Mexico Top Sales last year reached $190,000.00

Salesforce.com Administrator & Digital Solutions Consultant FordDirect – Dearborn, MI

02/2009 to 08/2015

• Managed operational requests to enhance rules around workflows, validations, fields, formulas and custom objects

• Launched Service Cloud with email to case and VoIP solution for case management

• Launched Eloqua marketing automation platform to improve customer management and marketing initiatives

• Launched Dupe Blocker and Demand Tools apps to manage data integrity of 3,200 Ford and Lincoln dealers

• Launched Roll Up Helper to supercharge org. with capabilities that normally required extensive coding time and costs

• Launched Simple Survey and created analyt ics to improve dealer satisfaction index from 7.9 to 8.9

• Implemented Insidesales.com VoIP solution to manage all inbound calls, resulting in enhanced IVR (Interactive Voice Response) workflows for Sales, Support and Training teams

• Launched Map Anything to properly create territory management and advanced demographic reports for the digital training company that was acquired by FordDirect and had 50 reps located nationwide

• Architected the salesforce.com platform to support S ales and S upport departments, which delivered over 53% (97M) of company's revenue and 71% of profit in 2013 and 2014 Business Development Center Manager

The Rosado Group – Scranton, PA

08/2005 to 08/2008

Created and executed a Business Development Center (BDC) plan that supported ten (10) dealership locations, sixteen

(16) franchises and an average annual sales of 13,000 vehicles Implementation of BDC generated 1,200 car sales and over $2M in gross profit incremental annual sales Responsible for the development of all corporate lead management and CRM training courses Evangelist for the corporate shift from offline to online digital lead management strategy; built consensus among dealerships and general managers.

Directly managed 7 employees

VICTOR ROSADO

Associate Product Manager

Mallinckrodt Baker Inc. – Phillipsburg, NJ

Managed JT Baker and Mallinckrodt Solvents portfolio worth $32M dollars in sales per year Achieved $165,000 dollars in Savings by changing bottles from glass to poly Achieved 23% consolidation of SKU's from 2,750 to 2100 in one year Created Access database, which reduced Spec. Review process from 2 days to 20 minutes Ensured compliance to ISO 9001-1994, 2000, cGMP and Q7Arequirements as Lead Auditor 10/1999 to 08/2005

With use of Excel, developed Dashboards to manage high call- volume stats for customer service and technical service departments, resulting in the improvement of Agent-Available time by 20% Improved overall Customer Service call center service levels by creating stats and dashboards focused around best- in - class metrics for Average Speed to Answer, Call Time, Dropped Calls, Available Time and Average Calls per Agent Certifications

Constant Contact Core Certified Marketer 2015

Constant Contact Core Certified Marketer 2014

Constant Contact Email Marketing Expert Program 2011 ADM-201 Salesforce: Administration Essentials 2008 Kepner-Trego Project Management Certification 2005 GTD: Managing Workflows, Projects, Priorities Certification 2003 ISO 9000:2000 Lead Auditor of Quality Systems 2002 Education

Bachelor of Science: Biology

East Stroudsburg University - East Stroudsburg, PA 1997

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