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Customer Service Manager

Location:
Houston, TX
Posted:
November 06, 2015

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Resume:

**** ******** **

Houston, TX *****

Phone ***/***-0295

e-mail: acscoc@r.postjobfree.com

Courtney A. Kirkland

Objective: To obtain a position in a professional business setting.

Education: 1997 – 2001 St. Pius X High School Houston, TX Graduated Class of 2001

2001-2002 North Harris Montgomery College Houston, TX

Working towards a degree in Kinesiology/Sports Medicine

2004 – 2005 National Institute for Technology Houston TX

Working towards certification as a Medical Assistant

Work Experience:

September 2015 to Present Spectrum Association Management Houston TX

Site Manager:

Duties Included: driving associations to check for violations that the homeowners association has set in place, submit request for improvements.

January 2015 to Present Henk Construction Houston TX

Office Manager:

Duties Included: setting up interviews for employees, answering emails from customers about the company, setting up jobs for worker, buying supplies for the company.

October 2013 to July 2015 Corestaff Houston TX

Absence Management Support Team/Payroll:

Duties Included: auditing vacation, holiday balances. Review paychecks. Payroll auditor. Entering pay into system, maintaining the Payroll Request Box

November 2006 to October 2013 Dillards (770) Woodlands TX

Sales Associate:

Duties Include: Retail Sales – Children’s Shoes, Customer Service, Inventory Control

May 2005 to December 2005 Baylor College of Medicine Houston TX

Medical Assistant

Duties Included: Front Office and Back Office, Patients Vitals, Filling out lab forms, Calling in prescriptions

April 2005 to May 2005 Texas Children’s Hospital Houston TX

Externship -Partnership with National Institute of Technology. (160 hours working at a medical facility)

Assigned Primary Care Clinic & Multispeciality Clinic – Supervised by Joseph Nwobodo, CRTT, Manager

Children aged 0 – 18+ with multiple disease processes

Duties Included:

Appointment Scheduling Insurance Coding

Height/Weight Temperature, Blood Pressure, Respiratory Rate

June 2004 to February 2005 Northwest YMCA Houston, TX

Counselor – Summer Camp and After School Programs

Supervised children

Activities Counselor

Educational support

2302 Cheshire Ln

Houston, TX 77018

Phone 832/228-0295

e-mail: acscoc@r.postjobfree.com

Courtney A. Kirkland

June 2003 to February 2004 Shell Oil Products US Houston, TX

Tax Clerk

General Office Duties

Records Management

Sorting of departmental mail

Data research for State and Federal Reports

March 2000 to March 2003 Kroger Houston, TX

Cashier/Customer Service Clerk

Assisted Customer Service Manager with duties that included:

Customer Service – issue resolution for customers

Supervising of other cashiers

Skills: Microsoft Word, Microsoft Excel, Microsoft Access, Ten Key, SAP, Citrix, Insight. Type 60wpm, Orcale

Community:

(2005) Medical Triage Volunteer - HP Houston Marathon

Volunteer – church office – receptionist, light secretarial duties

References: Available if requested.



Contact this candidate