Gail E. Mobley

acsc6h@r.postjobfree.com

Austin, TX

512-***-****

Summary

Results-oriented individual with extensive experience in Customer Care and Medical Billing

Extensive experience helping customers and clients find unique solutions to meet their needs and solve their problems

More than 13 years working to verify medical benefits and working with patients so that they understand the costs and fees associated with visiting doctors’ offices

Developed excellent and genuine working relationships with doctors and nurses to expand the medical practices as well as focusing on the patients’ needs

Identified deductibles and co-pay amounts for individual policy holders

Seeking opportunity in Administrative, Clerical or Customer Care

Technical Skills

Hardware: PC compatible/MAC experience.

Microsoft Suite: Excel, PowerPoint, Outlook, Word, and Quickbooks

Medical Software: ICD-9cm, HealthPro, Med Informatix

Education

Austin Community College

Administrative Office Clerk Program Sept. 2015 – Oct. 2015

York Technical College

Associate in Health Science

Medical Office Assistant Certificate

Professional Experience

Community Medicine Foundation

Customer Service Representative/Telephone Operator April 2002 – Aug. 2015

Assisted in posting payments for Medicare/Medicaid and non-government insurances

Checked patient eligibility, plan type, and verified in and out of network benefits

Obtained authorization for supplies and followed all contracted and non-contracted decision trees for insurance companies

Made sure that all patients’ accounts were verified, reviewed, and logged into the system correctly

Answered in- and outbound calls responding to basic questions of physicians, insurance companies, and patients to ensure that they were transferred to the adequate departments and resolved in a timely manner