Post Job Free

Resume

Sign in

Customer Service Representative

Location:
United States
Posted:
November 04, 2015

Contact this candidate

Resume:

Jennifer L. Woodruff

**** ***** ******

Bremerton, WA 98337

425-***-****

acsbxe@r.postjobfree.com

OBJECTIVE: Seeking a where my college degree is utilized and my experience is further developed.

QUALIFICATIONS:

- Associate's Degree in Accounting

- Social & Human Services Specialist Certificate

- Accounts Receivable, Accounts Payable, Payroll experience

- Assisted with month end reports

- Demonstrated initiative and accountability for work product

- Type 60 wpm, 10-key by touch-10,000 ksph

- Cash Management; Government Fund Custodian

EXPERIENCE:

MWR Fleet & Family Readiness, Naval Station Kitsap Bangor

Cashier

- Managed $20,000 central cash fund; disbursing funds, auditing, completing reports

- Deposit reconciliation; Audited, verified, and made corrections to daily activity records related to account reconciliations, central funds, Tidel machines, revenue receipts, deposit records and other documents

- Maintained funds in Tidel machine; replenishing funds when necessary

- Processed customer contracts

- Bank Deposits; courier

Chloe` Wines, Seattle, WA

Accounts Payable Clerk

- Reviewed and verified transactions for accurate pricing, account coding, appropriate approval, and reasonableness; made changes when necessary

- Processed invoices for payment ensure correct payment terms, amounts, and vendor information; verified transaction information

- Identified and researched delinquent accounts; contacted clients for collection,

- Filed vouchers and sorted mail

- Resolved external customer and vendor inquiries; payment history, payment status and coding

George Sharp Inc., Bremerton, WA

Accounting Technician

- Analyzed, prepared and input payroll data, using automated system to produce accurate and timely payroll

- Collected all wages, time worked and requests for advances

- Compiled payroll data such as garnishments, insurance, 401k and other deductions.

- Contacted various department supervisors for any missed or incomplete times; completed changes

- Processed weekly transfer of payroll data to ADP

- Record management; prepared various journal entries and provided general ledger and job costing support

- Assisted with month-end, quarter-end, and year-end closings and reports

TeleTech, Bremerton, WA

Customer Service Representative

- Responded to customer calls and requests for products, general information and technical support issues via telephone and email

- Entered new customer information into the system; updating when necessary

- Promoted additional revenue by suggestive sale; processed customer orders, forms and applications

- Researched and resolved customer account discrepancies; verified transaction information, communicated technical resolutions

- Identified and escalated priority issues; routed calls to appropriate resource

- Documented all call information according to standard operating procedures

MWR Naval Station Kitsap Bremerton

Central Cashier

- Managed $10,000 central cash fund and petty cash fund; maintained balance

- Verified, disbursed and reconciled cash to the central and petty cash fund journals

- Collected, sorted and counted the night drop bags; verified revenue against daily activity records and deposited revenue at the bank

- Audited daily activity records related to revenue receipts, deposit records and other documents

- Identified delinquent accounts, prepared billing for and contacted clients; performed collection of NSF funds; issued receipts

- Issued change funds to facility cashiers and/or managers

- Courier

EDUCATION:

OLYMPIC COLLEGE- Bremerton, WA

Associates of Technical Arts Degree (ATA) in Accounting

Certificate for Excellence in Administrative Office Skills

SEATTLE CENTRAL COMMUNITY COLLEGE- Seattle, WA

Certification for Alcohol/Drug Instructor (A.D.I.S.) 2010

Social & Human Services Specialist

TECHNICAL SKILLS:

Intermediate Microsoft Word, Excel, Access, PowerPoint and Outlook skills, Leave Tracker, HRMS, AFRS, Deltek, ADP and QuickBooks



Contact this candidate