James Everett Crawford

**** ********* *****, **********, ** 30005

Phone: 770-***-****

Email: acsbrm@r.postjobfree.com

EXECUTIVE SUMMARY

Over 15 years of product management, application development, business process management, and data analytics with excellent transferable leadership skills. Industry experience in financial/mortgage services, healthcare IT, medical devices, and aerospace/defense.

Core technical skills: SCRUM/Agile development experience, workflow process analysis, product/project lifecycle management (SDLC), root cause analysis, enterprise product development, integration, data analytics, quality assurance, risk management, enterprise IT deployment planning, and systems integration.

Core business skills: business process improvement, customer relationship management, strategic planning, business development, product marketing and analysis, business intelligence analysis, policy and procedure development, customer focus groups, and sales support.

Core leadership skills: global team management, resource management, employee coaching/mentoring experience, and training management.

PROFESSIONAL EXPERIENCE

Apollos Research Inc., Alpharetta, GA, 9/2014 – present

IT, Business/Management Consulting Services

Small consulting business providing IT application development, training, and product/project management services to small and medium size corporations and government agencies.

Provided system integration services for work flow definition for a utility bill automation project in Atlanta, GA.

Test administration services for the U.S. Air Force at Hill AF Base, UT.

Project management services power meter installation projects for measuring/analyzing power utilization for multiple USDA southern regional facilities.

Altisource, Atlanta, GA, 5/2012 – 8/2014

Director, Product Management/Development, Business Process Solutions

Technical/business leadership position focused on streamlining business processes through system integration, application development, and process mapping analysis across the real estate services vertical market.

Responsible for all product development, management, and support activities for a transactional-based vendor management system supporting over 5,000 users via a hybrid cloud-based solution.

Managed a 25+ member global team of developers, database analysts, business analysts, product managers, application support, quality assurance analysts, data analytics team, and project managers.

Led new client on-boarding activities for data integration, redefinition of operational procedures, compliance control statements, and business process requirements across eight business units in 3 month period.

Created new weather alert application to identify properties in high risk weather locations improving order accuracy by 25% while minimizing impacts to property values and investor interest.

Introduced new mobile/tablet application for iOS and Android operating systems to improve order completion by on-site field vendors improving completion time by 30%.

Instituted new quality control metrics/data analytics to validate performance of key system automation functionality to ensure 99% execution efficiencies.

Provided direction and guidance regarding data collection and analytics to support various operational analysis and audit requests for executive management, Consumer Financial Protection Bureau (CFPB), Sarbanes-Oxley consultants, and internal audit team.

Conceptualized new complaint management system for tracking consumer complaints and inquiries.

Build/buy/partner recommendation for creating broker platform to centralize agent communication, foreclosure sales process improvements and tracking agent activity/performance using Salesforce.com.

Delivered best in class order automation and rules-based decisioning system reducing manual ordering by 90%.

Implemented utility automation project with the objective of maintaining current volume with 50% less staff requirements.

Facilitated acquisition property boarding activities four months ahead of schedule generating ~$1mm new revenue.

Implemented user fee model that created nearly $2mm operational revenue annually.

Re-defined SDLC process improving release rollout and software quality with a 98% deployment success rate.

Managed and directed third party software vendor priorities based on key business objectives.

Provide managerial and technical guidance on IT network and infrastructure decisions in addition to coordinating and approving system architecture upgrades to improve stability and scalability.

Directed integration activities with Equator, Black Knight (formally LPS), Fiserv (Loanserv application), and other internal enterprise product suite reducing duplicate entry.

Facilitate technology review for IT infrastructure and capacities studies. Provide management oversight of web services technology (JSON, SOAP) for integrating with third party systems.

Approved custom software development to support investor and government sponsored entities compliance requirements such as Bank of America, HSBC, Freddie Mac, Fannie Mae, FHA, and VA.

Fischer Connectors, Alpharetta, GA, 1/2011 – 5/2012

Medical Devices Business Development Manager

Medical Devices Segment business leader responsible for executing strategic plan for market growth.

Supported regional management team on medical devices opportunities with a potential of $2m in new revenue for class 2 and class 3 devices such as implantable heart systems, atrial fibrillation, tissue (RF) ablation devices, electro-surgical device design, imaging systems, powered hand-held devices, and surgical robotic systems.

Provided financial analysis, market segmentation, and medical market intelligence to senior management.

Active member on the corporate internal QA audit team in support of ISO 9001/13485 compliance of the Quality Management System (QMS).

Performed risk analysis (Failure Mode Effects Analysis – FMEA) for engineering designs.

Monitored and communicated FDA guideline changes and engineering standards such as IEC 60601-1 3rd Edition.

Evaluated vendor solutions for product enhancements including business relationship negotiations

Apollos Research Inc., Alpharetta, GA, 11/2007 – 12/2010

IT, Business/Management Consulting Services

Small consulting business providing IT application development, training, and product/project management services to small and medium size corporations and government agencies (i.e. U.S. Air Force, USDA). Provide training and administration support, quality control assessment, product/system management, and verification & validation services. Performed implementation services for power meters at USDA facilities to analyze power usage to improve energy efficiencies. Provide management training to companies on problem solving and decision making skills. Perform market research for new product and/or services in smart grid energy and healthcare IT markets. Consulting and management engagements included:

8/2008 – Present Department of Defense, Hill Air Force Base, UT

Providing test administrative services to US Air Force personnel for college level examinations, college entrance examinations, various aptitude examinations such as the Kuder Preference, Certification exams, Federal Communications Commission (FCC), Emergency Medical Technician (EMT), Aptitude, College Level Examination Program (CLEP), Excelsior College Examines, and Professional Military Education (PME), and Career Development Courses (CDC).

5/2009 – 4/2010 QuadraMed, Reston, VA, Software Product Development Manager

Senior manager for Health Information Management (HIM) applications supporting electronic document imaging, records management, workflow, healthcare coding and compliance, and integration activities.

Led a 25+ member global product team which included business analysts, project managers, content analysts, and quality assurance for business support and technical operations.

Supervised project management team enforcing PMBOK standards for managing the software development lifecycle process for four major and 12 minor releases annually.

Advisor to senior executive team on issue resolution and improving turn-around time for internal and external customers.

Co-sponsored introduction of agile development (SCRUM) methodology for computer-assisted coding application development.

11/2007 - 5/2008 InfoMart Inc., Marietta, GA, Senior Management, Product Management/ Business Development

Senior manager for corporate development initiatives to support market expansion of software application for applicant screening (background checks, drug testing and assessment services).

Established key strategic alliances with product vendors, enterprise resource planning (ERP) systems, and benefits & insurance agencies.

Spearheaded technical interface and integration requirements for secure IT connectivity.

ChoicePoint Inc., Alpharetta, GA, 8/2004 - 10/2007

Assistant Vice President, Product Management and Development

Officer level position leading product development and management activities for various web-based software applications supporting Human Capital Management (HCM) initiatives related to screening services.

Established new B2B integration with ERP systems to comply with HR-XML standards.

Identified and executed software contract to develop a SaaS on-demand Applicant Tracking System (ATS) for small and middle-sized clients with a potential of $1m+ annual revenue.

Handled acquisition on-boarding activities for a small software company increasing new product offerings to recruiting departments.

Spearheaded simulation development (using iRise Studio) for a web data entry application and B2B integration process for customer presentation and sales training.

McKesson Information Solutions, Alpharetta, GA, 6/1999 - 6/2003

Senior Product Manager

Managed the product roadmap for enterprise-wide healthcare information software systems that included mobile application for physician order entry, order management, clinical management, pharmacy, laboratory, and radiology applications.

Managed product strategy and direction for web applications with 10% increase in new software revenue for the company.

Implemented a software project release plan that reduced the release cycle time from 24-months to 18-months. Managed a multi-functional team to achieve on-time delivery of software applications during a three-year period.

Implemented use of functional and technical design templates to ensure compliance with Capability Maturity Model integration (CMMI) and company standards & technology initiatives.

Linvatec Corporation, Largo, FL, 1/1995 - 4/1999

Global Product Manager and Development Manager

Managed a multi-million dollar Arthroscopic resection and fluid management business for the domestic and global markets. Managed the direction for new product development and product retirement activities.

Supervised a team responsible for the design, development, and commercialization of re-useable and disposal Arthroscopic devices and tissue ablation electrodes.

Created 15% increase in new revenues in medical devices industry by launching targeted sales and marketing campaigns focused on high volume accounts.

Introduced a new product line (30 items) and associated powered equipment in an 18-month period resulting in 10% sales revenue growth.

Teledyne Brown Engineering, Huntsville, AL, 11/1988 - 12/1994

Principal Electrical Engineer

Provided recommendations/resolutions for electronic designs for defense programs. Systems engineer representative for government contractor design review meetings in support of Strategic Defense Command (SDC). Presented status reports to in-house personnel and government executive staff.

EDUCATION

Master of Science, Electrical Engineering - Digital Communication

University of Alabama-Huntsville, Huntsville, AL

Minor: Engineering Management

Bachelor of Engineering, Electrical Engineering

Vanderbilt University, Nashville, TN

CERTIFICATIONS

Pragmatic Marketing Certification: 2006

Internal Quality Auditor Certification 2011

Failure Mode & Effects Analysis (FMEA) Certification 2012

PMP PBOK - 18 PDUs (in-process)

PATENT

Pressure sensing input/output scope sheath (Medical Devices), Patent number: 6086542

PROFESSIONAL SKILLS & ATTRIBUTES

Requirements gathering & business case development for conceptual product/network system design

Agile product development using SCRUM methodology

Microsoft Office Suite, Microsoft Project, Microsoft SharePoint, Visio, iRise Studio

Self-study for billing and payment processing technology, POS solutions, biller services, payment networks, cloud based POS, tokenization, PCI DSS requirements

Knowledge of Openstack technology

XML integration with HR-XML standards, data mapping tools

Software/Hardware development life-cycle process

Business analytics skills (Tableau, Microsoft Power BI, Logi Analytics,, Pentaho, MicroStrategy)

Knowledge of workflow tools such as Nintex Workflow/Forms 2010 tools

JIRA defect tracking system

FDA 510k filing experience

Quality control assessment and test plan development, technical assessment analysis

Knowledgeable of cloud technology

Technical knowledge includes: Java, .NET, C#, R programming, HTML/XML, MS SQL 2008, HL7, embedded software programming and hardware design, and mobile application development

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