Elizabeth E. Eugenio

#** **** *. ****** **. West Rembo Makati City

092********

acsb0i@r.postjobfree.com

JOB OBJECTIVES:

I am seeking a company where I can use my experience and education to help the company meet and surpass its goal. To excel in this field with hard work, perseverance and dedication.

EDUCATIONAL ATTAINMENT:

2005-2009 Diploma in Telecom Access Network

University of Makati

J.P. Rizal Ext. Brgy. West Rembo Makati City

2000-2004 Fort Bonifacio High School

J.P Rizal Ext. West Rembo, Makati City

1997-2000 Fort Bonifacio Elementary School

J.P Rizal Ext. West Rembo, Makati City

1994–1997 Phil. Army Officer’s Ladies Foundation School

Mc. Arthur Road, Fort Bonifacio

WORK EXPERIENCE:

Duration: Sept 10, 2015- present

Position: Customer Service Represenatative

Company: Telus international

Duration : May 24, 2010 – February 28, 2015

Position : CISOM Associate

Group : Customer Installation Service Order Management (CISOM)

Company : Philippine Long Distance and Telephone Compnay ( PLDT )

-iPLUS Intelligent Network Inc.

Responsibility

Responsible for implementing, provisioning, monitoring, and timely completion of Customer Installation Requests.

Activation, testing and troubleshooting of Voice and Data via Switching System/Program.

Conducted a live support in business zones of PLDT (floorwalker)

TXT.SO/TXT.TSOE

TECHNICAL SKILLS:

Proficient in Microsoft Office Windows 2003-2010 (Word, Excel and PowerPoint).

Competent in activating and troubleshooting of different types of Telephone features and DSL connections.

Has fundamental knowledge in database applications and switching systems such as

Integrated Customer Management System (ICMS), Document Imaging and Management System Ver. 1.0.0 (DIMS), Direct-to-Switch Program (DTS-RTPRO),LSYS (EWSD/NEAX/NEAX SIGMA/S12/AXE),HUAWEI UMS &BMS (DIGITEL), UTS mBOSS, SPS-UI, Network Management 4000 (NETMAN4K), U2000 MSAN, CLARITY.

Has good communication and writing skill.

Has basic knowledge in fundamental and digital electronics, basic telecommunication concepts and telecommunication networking.

ON-THE-JOB TRAININGS:

Duration : May 7, 2007 – September 28, 2007

Position : On-the-Job Trainee

Department : GMMns Department

Company : Philippine Long Distance and Telephone Company (PLDT)

Duration : November 13, 2007 – March 18, 2008

Position : On-the-Job Trainee

Department : South GMM COREnet Department

Company : Philippine Long Distance and Telephone Company (PLDT)

SEMINARS AND TRAININGS ATTENDED:

November 15-18, 2011 CLARITY

PLDT Innolab bldg. Boni. Avenue Madaluyong City

March 2011 Serbilis / UAAA (SPS-UI )

PLDT Innolab bldg. Boni. Avenue Madaluyong City

December 2010 ICMS / KENAN Training

PLDT Innolab bldg. Boni. Avenue Madaluyong City

February 2008 Personality Development

( University of Makati )

February 16, 2007 Optical Time Domain Reflector ( OTDR

Telecommunication Training Institue ( University of Makati )

February 15, 2007 Fiber Optic Fusion & Splicing/Copper Cable Fusion & Testing

Telecommunication Training Institue ( University of Makati )

REFERENCE:

Rowena Gonzaga

ClerkIII

Philippine Long Distance and Telephone Company

3F NSOB PLDT Bldg. Espana Ave., Sampaloc Manila

02-731014

091********

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