Jacqueline D Brasfield

**** **********, *** * *

St. Louis, MO 63110

314-***-****

acsax9@r.postjobfree.com

Customer Relations/Administrative Professional with more than 15 years’ experience in the retail/wholesale environment. Highly motivated, well organized, with exceptional team-building and communication skills. Attention to details, with the ability to learn new processes, procedures and product.

Brown Shoe Company, St. Louis, MO

Brown Shoe Company is a world class leader in the shoe industry for the last 137 years, recently changed their name to Calares. Calares is known for their import/export business as well as the many brands owned by the company.

Naturalizer

Life Stride

Sam Edelman

Dr. Scholl’s

Carlos Santa

Ryka

Via Spiga

Fergie

Franco Sarto

Famous Footwear

Order Management –Customer Service 2009-2015

Research and resolves customer problems

Documents customers troubles in system

Recommends policy changes to upper management for customer service group

Handles “escalated “ calls for customer service

Develop policies and procedures governing handling of customer complaints

Train and coach new reps for customer service

Logistics- Sales Analysis 2005-2009

Manage and analyze inventory levels

Work with warehouse to arrange transportation, pick up per individual company requirements

Release sales orders for shipping

Correspond with overseas office regarding, pricing, ship dates of goods

Transcription-Customer Service 2001-2005

Transcribe reports, letters for executives

Compiles, transcribe and distributes minutes or meetings

Implemented the first cost (3rd party) aspect of customer service, working with sales and overseas offices

Process orders, pricing, ship dates

Technical Skills

SAP

Microsoft Office

Microsoft Word

Microsoft Outlook

Microsoft Excel

Additional Skills

Calendar/Schedule Management

Manage and maintain executive’s schedules

Keep executive calendar

Receptionist

Greet vendors, customers, job applicants and other visitors

Arrange for transportation services whe44n needed

Operate multi line phone system

Office Administrator

Supervise and train other clerical staff

Track department, sick time, vacation time and LOA

Assist with employee’s evaluation

Manage vendor management and negotiation

Manage facilities

Develop policies and procedures for office activities, such as filing, dictating, records maintenance, word processing, faxing, and scanning and mail distribution.

Responsible for office equipment and maintenance

Ordering of supplies

Education

Normandy High School

University Mo St Louis

Contact this candidate