FULVIA R. MITCHELL

**** ******* ** ********, ** *0058

512-***-**** acsaw6@r.postjobfree.com

Core Qualifications

Eight years of experience in Healthcare

SEE (Signing Exact English) Sign Language Interpreter

Bilingual (Spanish to English) Customer Service Representative

5 years of experience in a 50+ bed Emergency Trauma Center

2 Years of experience as Unit Clerk/Secretary

Excellent communication and interpersonal skills

Professional Experience:

Emergency Room Unit Clerk: St David’s N. Austin Medical center Hospital: Austin, TX 08/25/2013, to present

Duties include entering patient orders electronically for admission. Prioritizes the flow of patient information to all areas. Acts as a centralized communication facilitator for the patient care areas. Coordinated patient care with other included talking to departments, specialist, Lab, CT, MRI orders, and prepared any necessary paperwork for special procedures Managed traffic flow in unit while coordinating with nurses to ensure an all test are done and given to Dr’s feedback on patients return to room. Answer all incoming calls as well has call light from patients needing assistance.

Unit Secretary Medical 1: Phoebe Putney Memorial Hospital North Campus: Albany, GA 04/2012-07/2013

Duties included taking doctors’ orders for patient care, answering inbound calls, electronically admitting and discharging of patients. Assisted patients and visitors in locating specific departments and services, and kept them updated on status of procedures and referral appointments. Coordinated patient care with other departments, specialist Ct, MRI and lab orders, and prepared discharge paperwork. Managed traffic on unit while coordinating with nurses to ensure an even amount of patient coverage at all times. Answering patients call light.

Patient Rep./ Interpreter ER: Phoebe Putney Memorial Hospital Main Campus: Albany, GA -09/2007-03/2011

Greeted all incoming patients and assisted with admission process as well as answering all incoming calls. Provided On-Call Interpretation support for doctors and nursing staff for Spanish speaking and Deaf patients using SEE sign language. Assisted hospital with achieving proper Press Ganey customer satisfaction goals by doing hourly rounding of patients as well as diffusing disgruntled patients immediately to prevent escalation to management. Managed traffic flow in 50+ bed Emergency Trauma Center.

Teacher’s Assistant/ SEE Deaf Interpreter: Hightower High School: Missouri City, TX 09/2006- 05/2007 Assist teacher in classroom interpreting lesson for deaf students, Assist with lesson plans. Made all copies for daily activities or craft Assist with lesson plans. Conducted small group activities to assist with integrating students into the classroom.

Teacher’s Aide/Assistant: Bridgeton Board Of Education: Bridgeton, NJ 09/2005 -03/2006

Assist teacher in classroom interpreting lesson for deaf students, Assist with lesson plans. Made all copies for daily activities or craft Assist with lesson plans. Conducted small group activities to assist with integrating students into the classroom.

Interpreter for The Deaf: Hopewell Crest School: Hopewell, NJ 09/2004- 06/2005-

One on One interpretation instruction for deaf student. Assisted student with integration into the classroom setting by aiding in classroom participation. Walked students to special needs class. Assisted teacher with daily lesson plans.

Interpreter for the Deaf: Deerfield Township School: Rosenhayn, NJ 9/2003- 6/2004

One on One interpretation instruction for deaf student. Assisted student with integration into the classroom setting by aiding in classroom participation. Walked students to special needs class. Assisted teacher with daily lesson plans.

Bilingual Interpreter/ secretary Shiloh Youth Job Readiness Program: Port Norris, NJ 01/2000-08/2003

Perform administrative duties by assisting in the enrollment of students in youth job readiness program. Interpreted and translated methods and procedures for bilingual students during class when needed. Answered phones and performed clerical duties, as well as typing cover letters to send to job developers.

Education:

2000-2001 Camden County College

Communication in Sign Language Blackwood, NJ

1997-1999 Austin Deaf School

Communication in Sign Language Austin, TX

1976

Graduated Vineland High School Vineland, NJ

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