Alan Maleh

**** ******** **. **** *****: 832-***-****

Houston, Texas 77025 acsar0@r.postjobfree.com

SUMMARY

Over ten years of multi-industry experience primarily in sales, support, and administration, including three years of concurrent contract assignments. Broad-based business knowledge, which includes practical technical ingenuity, well-developed communication skills, project management, and ability to work with people at all levels of an organization.

COMPUTER / TECHNICAL SKILLS

Network equipment and software setup, configuration, and support; Client / Server computer and data communications software & hardware support; Telecom central office administration; Customer sales support and technical communication.

EDUCATION / PROFESSIONAL DEVELOPMENT

Southern Methodist University, Bellaire, Texas, Networking Technologies

University of Houston - Downtown, Houston, Texas, Interdisciplinary Studies (c)

Houston Community College – Houston, Texas, General Studies/Drafting/HVAC

Microsoft Certification (MCSE) Sales negotiation

Electronics Certification Legal training for sales

Sales proposal development Technical writing

Group presentation Business administration

PROFESSIONAL EXPERIENCE

General Property Management and Desktop Deployments

Contractor 1/12 - Present

As needed for property renovations management; on call for IT deployments projects.

The Peak Organization - Houston, Texas

Hewlett-Packard/Chase Bank - Lead Technician 2/07–12/11

Manage bank terminal-systems installations for multi-user interstate operations.

Process and invoice service tickets for software-image platforms and workstation moves and deletions..

Direct site technicians for end-users’ profiles, applications, configurations and network setups.

Develop written software-installation procedures for new and revised bank operating platforms.

Technical Writer & LAN Deployment Technician - Houston, Texas

Contract Technical Support 10/05--1/07 (On-going Concurrent Assignments)

Documented hardware and software network-installation procedures for multi-site projects.

Provided on-going contract network installations for rollouts as assigned

Mattress Giant - Houston, Texas

Showroom Sales Associate 9/04--10/05

Provide product knowledge and customer service for retail bedding products.

Assist customers in making the best buying decisions.

Determine bedding features and benefits that support each customer's needs.

Home Improvements and Management Inc. - Houston, Texas

Office and Property Administration 5/00-9/04

Managed and performed property restorations for rental properties.

Consigned and scheduled repair projects to personal at sites.

Planned and obtained all necessary materials needed for construction and renovations.

Daniel Measurement & Control, Inc. - Houston, Texas

Inside Sales Specialist 3/97-5/00

Customer sales and support for oil and gas equipment pricing, delivery, and applications.

Followed up on customers for product quotes and proposals.

Initiated order processing, expediting, and quality control documenting for equipment sales to required specifications.

Ensured on-time delivery and customer satisfaction in all transactions.

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