Certified Project Manager / Scrum Master

Continuous Improvement….Coaching….Quality Focus

Senior program and project management professional with 15+ years of experience leading a diverse array of complex technical projects. Successful with formal project management methodologies including PMBOK, Agile/SCRUM and kanban. Proven experience in PMO governance and enforcement of tollgates and Scrum framework. Able to gain the trust of stake holders by taking their highest prioritized needs and demonstrate working software of the highest quality.

Areas of Expertise

Agile Principles

Tasking Meetings/Retrospectives

Communication

Relative Estimation

Project Management

Story-Based Development

Iteration/Sprint Planning Meetings

Conflict Resolution

Vendor Management

SDLC

RFP and Contracts

Career Progression

Perfect Serve – Atlanta, Ga Feb 2015 – Present

Project Manager/Scrum Master

Member of Shared Services R&D team. Scrum Master for two teams using VersionOne software, building an acute care conversational messaging application for both web and mobile. Perform coaching responsibilities as well as lend expertise to the Shared Services Team. VersionOne administrator. Perform RFP work as needed.

Accenture - Atlanta, GA Sept 2014 – Feb 2015

Scrum Master at AT&T

Scrum Master for two AT&T NetBond Orchestrator teams. NetBond is a patented technology that uses Software Defined Network (SDN) capabilities, providing traffic routing flexibility and integration of VPN to cloud service providers. Responsible for team start up including coaching in agile/scrum using RallyDev.

Crum & Forster Insurance\American Safety Insurance

Atlanta, GA Jan 2007 – May 2014

IT Program Manager - Scrum Master (Crum & Forster)

Responsible for Agile implementation and coaching for Informatica ETL team using JIRA and Confluence tools. Scrum Master for a group of eight resources including offshore contractors.

Projects included Informatica upgrade project as well as ETL support for multiple Crum & Forster initiatives.

Selected Responsibilities and Achievements

Scrum Master for a team of five off-shore and two on-shore resources

Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices

IT Program Manager (American Safety Insurance)

Dual role as both PMO Manager and Program Manager for this property and casualty insurance company. As PMO manager, responsible for enforcement of project methodology standards across five Scrum and Kanban teams as well as traditional project tollgates. As Program Manager, acted as Scrum Master for web based policy administration system. Managed integration team for an 8 million dollar project using SOA architecture.

Selected Responsibilities and Achievements

Agile/Scrum

Spearheaded the adoption of Agile/Scrum values and principles, establishing a PMO governance committee to oversee compliance.

As Version One administrator, performed initial set-up and training

Scrum Master for IT department’s first Agile project using XML via web services and Biz Talk ESB.

Scrum Master for on-going support of ASI’s Duck Creek web based Policy Administration System as well as in-house written web based agency portal quoting and rating system written in C#.

Scrum team projects included re-write of rating system and replacement of all policy documents for Excess line of business.

Successfully upgraded web-based Duck Creek system for all lines of business

Led Scrum of Scrums for Shared Services integration with core business including policy and claims.

Traditional Project Work

Program manager for shared services: integration services, data services, and reporting services

Integration Project Manager for policy administration system initiative, an 8 million dollar project using Biz Talk ESB and Web Services

Project Manager for policy and claim integration feeds into the company’s reinsurance system called Universal Reinsurance System (URS) and out of that system into Lawson General Ledger using SSIS.

Created RFP, contracted with and configured Blackline SaaS account reconciliation system. Wrote T-SQL to create and transfer flat file feed to Lawson GL

Project Manager for Lawson Financial Software implementation, a 600,000 dollar project, including integrations with Guidewire ClaimCenter and ContactCenter.

Plaid Enterprises - Norcross, Ga May 2000 - Jan 2007

Application Development Manager

Managed software development and program interface projects in the areas of manufacturing, distribution, order entry, and financials. Managed a team of five RPG developers. Technical project manager for the implementation of Manhattan Associates warehouse software including interfacing to company financials and order entry systems. Created interfaces for point of sale system for retail store to home office as well as interfaces from retail web site to home office.

Rock-Tenn Company - Norcross, Ga April 1995 - May 2000

Corporate Systems Manager

Responsible for corporate related software applications including J.D. Edwards World Software financial modules, Infinium payroll and in-house applications for AR and sales analysis. Managed five RPG developers.

Early Career

Georgia Pacific Corp – Atlanta June 1994 - April 1995

Senior Programmer Analyst - RPG

American Southern Insurance - Atlanta April 1986 - June 1994

Programmer/Analyst - RPG

Education/Professional Affiliations

Scaled Agile Framework (SAFe) Program Consultant Certification 2013

Product Owner Certification 2011

Scrum Master Certification 2010

PMP Certification 2008 PMP #537170

Bachelor of Science Degree – State University of New York College at Cortland

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