OBJECTIVE: Manager

QUALIFICATION: Over ** years experiences managing restaurant that selected four 4 time the best of Northwest in Tucson. One of the best restaurant in Oro Valley

SUMMARY:

A dynamic results-oriented Restaurant Manager offering focuses leadership to drive sale and profitability in highly competitive market

Team Building / Staff Training

Customer Service / Guest Relations

Purchase / Inventory Management

Cost Containment / Control

Quality Assurance / Control

Policies and Procedures

Facilities / Safety Management

Continuous Performance Improvement

Noted for outstanding communication skills, both with guests and staff, resolve problems quickly and equitably to ensure happy customers and happy employees.

January 2003 to June 2015

Dragon Village Restaurant

Manager

Oro Valley Arizona

complete meal concept / $25 average check; seating for 65; 25 staff

Employ an efficient, high-energy and professional approach to store operations management in order to:

Balance service with costs to ensure profitability

Promote guest satisfaction for steady repeat business

Coach / schedule servers to maximum levels of performance

Monitor BOH for consistent sanitation, food quality and presentation

Purchase / control inventory with attention to budget guidelines

Maintain gross profit at 40%. Involved in special projects:

Initiated 3 month in house customer service contest for bussers, servers and host to affect continuous improvements in service scores.

Introduced a wine seminar for servers, strengthening knowledge of offerings, which dramatically increased wine sales.

July 1997 to December 2002

Great Village Restaurant

Server leader

Tucson, Arizona

July 1990 to October 1993

Kaiping No. 1 Hospital

RN Nurse

Guangdong, China

EDUCATION:

Register Nurse (Chinese Nursing School 1990)

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