Jordan E. Logan

**** ***** **** # ***

Charlotte, NC 28203

M: 720-***-****

acs9z9@r.postjobfree.com

Objective: I am seeking a rewarding career in the IT sector which would allow me to utilize my Comp TIA A+ Certified Technician training and knowledge of all things tech. A career in the technology sector would allow me to make a difference in people’s lives through streamlining support of IT systems for the planning, design, engineering, and development in various business settings. EXPERIENCE

Outreach Specialist, U.S. Department of Transportation, Washington, D.C. 5/15-11/15

• Worked on the $484M Transportation Investment Generating Recovery Discretionary Grant Program.

• Prioritized and manage detailed requirement documents in an agile Federal environment.

• Coordinated and scripted responses via form letter to various members of Congress and Governors.

• Streamlined entry of data via the Compliance Certification Management System, which provided records of TIGER grants and updated dashboard of financial data analytics. Medical Office Coordinator, Johns Hopkins Health, Baltimore, MD 3/15- 5/15

• Maintained an open and transparent dialogue between patient and healthcare staff.

• Scheduled patients for appointments and tests and ensure that follow up calls are made in a timely manner.

• Daily use of EPIC (Ambulatory), SQL and Microsoft Office Suite.

• Lead small projects, communicating project status and key timelines to appropriate management within the organization through oral and written correspondence including status reports and weekly meetings. Legislative Aide, Colorado House of Representatives, Denver, CO 1/14-2/15

• Worked as an aide for a Colorado State Representative. Scripted summary of briefings for committee testimony, and wrote complex legal and supportive documents for House Members and staff.

• Scheduled and coordinated office meetings using Outlook and Gmail calendars.

• Reviewed mailings, answered constituent phone calls and warmly greeted all visitors. Policy Intern, Colorado State Senate, Denver, CO 1/13-5/13

• Contributed and assisted Senate staff in legislative research, writing memos and edited responses to constituent letters and requests.

• Drafted talking points for special projects in specific legislative areas e.g. healthcare, economic development, transportation, and technology.

IT Support Analysis, Liberty Global, Englewood, CO 7/08-1/11

• Diagnosis via remote and client sites of printers, scanners, workstations, application, and networking issues.

• Troubleshooting of PC’s, laptops and mobile devices telecommunication equipment.

• Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008, Linux/Unix Active Directory management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.

• Administrated and updated end user and computer accounts in Active Directory for employees, new hires, changes and terminations.

• Fulfilled fiber, server installs, drives, switches, routers, racks, and cage modifications in our firms data center. EDUCATION

B.A., Political Science Metropolitan State University of Denver Denver, CO 2014 SKILLS

Physically fit, able to work in confined spaces, crawl and lift heavy objects. Excellent people skills, professional telephone manner and customer service skills. Able to diplomatically manage customer's expectation. Experience of setting up and maintaining hardware and software systems. Having the ability to listen to, understand and defuse difficult situations. Able to prioritize in a complex, fast-paced environment.

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